Suburban Propane

We received an introductory rate last year that was reasonable so we went with Suburban for our propane. We are on a plan where we pay monthly year around so there isn’t as large a burden during the winter. For the second time in a year, we were advised that our monthly payment had gone up.
I looked at a government historic pricing website to see what prices were doing and saw that during the last couple months, prices have been lower than they have been since 2007 so I was confused as to why my price was going up.
I called to speak to customer service and was told that the national rate doesn’t necessarily mean the regional rates are that low. I then told her that I just got a quote that was 82 cents less a gallon than theirs. I was advised that this was an introductory rate and it would likely go up like theirs after a year. I called the other company back and confirmed that this was not an introductory rate and it was not.
Bottom line is they give you a decent rate to start with the intention to keep raising their rates. They have you sign a 3 year agreement so they can hit you for a $ 150.00 fee when you cancel. They also charge you $ 1.00 a gallon to pump out the propane that is in your tanks when you cancel so you get reimbursed 1.00 a gallon less than what you paid. They also require you to be an auto-​fill so you can’t just run your tanks dry to avoid paying as large a fee.
Suburban is completely unethical and I would stay away from them.

If I could give zero stars I would. Overpriced propane, customer service very poor. They auto fill your tank without permission.
Over charge on prices even if you purchase ahead of time. Last season they never delivered on time or when they said they would, we had to keep calling over and over to get any fuel. Called a few local companies and ready to switch over except they just filled our tanks again without permission. Customer service is closed.
Do not recommend…

I have had maingas (suburban propane) as my propane supplier for my home in falmouth, me for the past year. I must say it has been the worst experience with any type of service provider bar none. I am not sure which episodes to share. My most recent issue was with a request for a propane fill up over a week ago. I paid for the file up on a Friday and the fill up was scheduled for the following Monday. During this conversation, I asked the rate for propane per gallon, it was $ 0.30 more per gallon than the average Maine state rate published for the week before that I had researched prior to my call. As I asked why am I being charged so much per gallon, the maingas rep quickly reduced my rate by $ 0.25/gallon. I verified that maingas charged my credit card for the amount purchased.
However, I made the mistake of failing to check to see if maingas completed the fill on Monday. Needless to say I ran out of gas the following Saturday. I called maingas on Saturday morning to see what happened to my fill up. The response I had from the lady at maingas after her reviewing my account was, i paid for the fill up but had not scheduled the fill up. I assured her that I had it scheduled for Monday. She says that was impossible, that you can’t make a payment and schedule a fill up at the same time. As I inquired how there process works, she could not tell me… It was a very interesting conversation.
I asked why would I call maingas and want to give them my money to just hold for me. I was informed that to have a fill up now, on a Saturday it would have an extra service charge of $ 175. The funny thing is, I had this same experience last february, less than a year ago. I am wondering if they do this on purpose to make extra money on the service fee.