Shell Gas Station

try and remember to get gas elsewhere but these guys have location location location… would have never made it home after work otherwise… clean facilities…

My expectations are relatively low for any gas station, especially Shell locations within Oregon. While it’s true Shell stations are typically cleaner and feature a quality «clean» unleaded fuel, they also have a less than adequate staff handling the pumps. This station is of no exception, sporting some of the slowest and shoddiest service I’ve experienced.
Service begins with a smile, but i don’t get it from most of the attendants. I often wonder if they’re understaffed during the day time, because cars pile up here during rush hour rather often. And due to the slow times, cars wait here longer than most. Where the rest of the country would just get out and handle the pumps themselves, it’s here in Oregon where we have the luxury of full service.
It would probably seem unfair to expect more of a gas attendant. After all, it’s a bonus if they’re willing to wipe down your windows or check your oil, but these ones just struggle just getting the gas thing going. Had it not been for a Shell credit card that we have, I might not come here at all. That’s corporate gasoline service for ya.
Come nightfall, the sketches come out and it makes for a good people watching session. The last time I was here for an extra *slow* pump, I saw what looked like the Walking Dead congregating on the sidewalk. While I’d be apt for a beverage refill and the occasional road snack, I’d rather just get my gas and go instead.

To the managers of this gas station, you NEED to train your new attendants how to open all variations of fuel doors.
We came here a few days ago. We have an Audi A5. You push on the left side of the fuel door and it pops open, no latch needs to be pulled in order for it to release. We shared this information with our attendant. It’s a very, very simple concept and design.
At least we thought it was.
The attendant was struggling to push, as I looked in the passenger side mirror to watch him, I noticed he was pushing on the right side of the door instead of the left. The next 5 seconds were like watching a slow car crash that you couldn’t stop, before I could say anything he pushed the bottom of the door to create a gap on the top where he wedged his gloved fingers in and pulled. All you could hear were three loud snaps, he did it in one quick movement, I had no chance to correct him verbally before it happened.
His reaction made us more mad. He told us «I didn’t rough house or anything, you should get your car checked out. It just fell off.»
First of all, this is a newer model, bought new, Audi … pieces don’t just fall off of the car. Second off, I saw you panic from not knowing how to open the fuel door so you went into «get the door open at any cost» mode. We looked at the back of the door, all three pieces of plastic were snapped clean off.
He then followed up with «this is my first shift and I’m really nervous, I don’t want to get in trouble.»
At this point, we’d both just gotten off a 10 hour work shift and had a 30+ minute drive in traffic to get home. We had no energy to deal with something that couldn’t be undone and didn’t want this guy to get fired right before Christmas. We left and figured that he would never do that again to another car, he looked like he was about to crap his pants.
Once we got home, we realized how much money this is going to cost us, a single headlight bulb is $ 300 alone — slightly terrified to know how much an entire fuel door/​hinge and instal will cost us. All due to this new guy not getting properly trained on how to do his job. Now we are the ones paying the couple hundred dollar consequence for something you shouldn’t have to worry about when coming to a gas station.
We went to another one earlier today and the attendant came out and went «Ohhhhhh $&@!!! What gas station did that to you?»
I will never come back here and honestly, all Shell gas stations are ruined for me – I wonder if this is a company new hire issue.

The one thing about this gas station is that it is Very Convenient! There are not many gas stations in this part of town, and if you are going to try to find a gas station in downtown, The Pearl or in NW23rd area, you are basically S.O.L. This gas station is perfect, even though they are about .10 higher than others places. As far as the gas station employees, they are nice and they do there job good. Inside the convenience store, the employees are nice and are always willing to help. There are a lot of different characters that roam through this part of town, so they are constantly dealing with all walks a life, so I have to give them credit for being consistent with their customer service. I have to say this, they give better customer service than a lot of places in Portland, which is very crucial for me. The only reason I did not give it four stars is because sometimes they are so slammed that they are understaffed, but I eventually get my gas, which is what I am there for. They can just get really slammed because they have no competition in their area.

Every time I go here NO ONE comes out to pumps your gas. I literally wait. And wait and wait. Then eventually do it myself.
How about you hire employees who actually appreciate the fact that have a job and do it? Since we aren’t allowed to pump our own gas in this state. (which I like because I rather give the job to someone who needs the money)
Why even be open?

What a sh*t show.
I have to give the gas station props for convenience and access. The gas prices aren’t cheap but damned if you’re going to find another station even remotely close to this one.
But really I come here more often for sundries. If you’re down on Grand and in need of beverages, energy, junk food or simple people watching, this is your place. The majority of customers here rival those at the 7 – 11 on the corner of 82^nd and Powell. A heady mix of street people, homeless and… more street people. Roll through at 10pm on a weekend night and you’re in for a total freakshow. Some times it’s entertaining but if you’re in a hurry it can be super annoying. I really don’t care if you had to spare change all day for enough pennies to buy that pack of Twinkies. They’re not going to sell it for less than the price marked on the package. Stop arguing, pay, and get out of my way.
The folks who work here can be nice but you can tell they put up with a lot of bullshit from the regular clientele. Surprisingly the store itself is not that battle weary, however. It’s bright and seems startlingly well-​kept, although that could just be a stark contrast to how unkept most of the people in the aisles are.
Just know that if you roll through here at peak hour, you’ll see interesting shit. But you’ll still be able to stock up on Vitamin Water, 5 Hour Energy and gum.

Ironic it’s called service station. Good prices for gas stations in the area, but I wonder how management treats the workers when they seem like they dread being there.

Ben is very kind man, who pumps gas at this particular Shell Station.

Based on true events…
Noticing my gas light was on, I planned my stop and rolled into the waiting area. After waiting 4−5mins (typical for Oregon), and noticing the attendant was busy, I thrust my card out of the window stated please use the Fred Meyer discount and fill’er up with regular. The attendant rolled his eyes and sighed very heavily… he actually had to interupt is flow of putting in pumps, pushing button, taking out pumps, hand receipt. He actually had to perform an additional task… pressing smaller buttons!!! Looking at his dismay I stated, «I can enter the number!»…no, no, no he mumbled. My next response, «Well I can go somewhere else!»…no, no, no he mumbled. He handed back my card and did his job… put pump in car, press button, take pump out of car.
I know it’s really hard being a meth head and working. Perhaps you should choose either or as a profession. I mean really if McDonald’s can find friendly people, why can’t Oregon Gas Stations?
So back to our story… he hands me receipt. As I pull away, I look… PREMIUM. That douche bag put PREMIUM in my car just to be a douche bag. So I go into the store. I’m literally shaking in anger… and yes here’s why they get 2 stars instead of one. As I’m clearly livid and shaking, I relay the story to the manager and she can see the fire spewing from my eyes, she knows I’m serious. So she refunds the difference and I walk out of the store with a big fat f-​u to the meth head attendent.
Mind you… it’s only the gas pumpers that are douche bags. The lady at the registers is helpful.

Shell Gas Stations ~ Making people late since 1928
Oh goody a gas station! This should be quick & easy!
You mean I have to go inside and pay with my cash dollars before you can even start pumping my gas?
So I go inside and there’s nobody there to take my money and press the buttons to make the gas pump work so that Joe Durt outside there can pump my gas so I can get the hell on with my business. Believe me this was not the first and only time this has happened here. It happens every fucking time I come to this «convenient» auto fuel servicing location. How about I just give you, the Gas Jockey, the $ 20 and you go inside and pay while I just pump the 6.6 gallons and we’ll be done and I can be outta here in a jiffy! Oh is that because you’re just barely trusted to pump fuel and not handle cash money? Or is there some other element at play here?
What do you mean I can’t pump my own gas?! It’s my car. I change the oil and air up the tires and replace the battery and windshield wiper blades. I do all that stuff because no one else will do it. Why can’t I use the highly technical «gas pump»?
This «no-​self-​serve» law passed in 1951 should have been repealed long ago. What non-​self serving moronic state are we in here?
You thought that was a rant?! Not even close, here comes the rant:
This could all be made simple if I just used one of those new-​fangled «debit» cards.
The reason I don’t use one of those «convenient» debit cards is because the convenience is just an open invitation for your bank to steal your money from you using sneaky little «convenience» charges. Theft sucks, especially when it’s by your bank doing the stealing from you and it sucks even more when your politicians say it’s okay for the banks to steal from you because the banks are paying the politician to campaign next election for you to vote for him again. For him to «re-​new» his job another term he needs good TV ads because his TV ads have got to be better than the other guy’s TV ads in order for him to keep his job. It’s very simple, I’ll show you. So you see the bank steals money from you and gives it to the politician and then the politician says it’s okay for the banker to steal your money.
So I guess I have to deal with imbecilic gas station «rules» using cash because I don’t want a debit card. Now I know why so many people ride bicycles in this town! It’s because gas stations (and banks) suck.
Ride a Bike!

I like this gas station alot. the attendants are never to helpful that you feel it’s necessary to tip and the workers inside are always having a good time laughing and joking around with people. they also have dog treats at the pump. I’m not sure what they are, defiantly on the crappy side, but the guys always so excited to give them to my dog I can’t help but say yes.
as for the comment below, there is a pressure gauge attached to the air pump, as it is with the majority of coin operated air pumps I have used it many times.

i thought the air in my tires might be too low, especially after driving around in the snow/​ice and then… NOT driving in the snow/ice…not driving for a while, actually…
so, i did what i was taught: go to the gas station and have them check your air pressure (being that i don’t have my own tool), make sure it’s all good. it’s not good to drive on low tires!
i pulled in to this station (which is already pretty awkwardly spaced out, like a diagonal triangular crazy shape) and parked at the pay-​with-​quarters-​only air pump. but: i wanted to check the pressure first to avoid any catastrophes of over-​inflating.
i stood in front of an attendant for a minute before he even acknowledged my presence, and when i asked him if he had a tire gage or whatever it’s called and he just flat out said no.
i figured in a state that doesn’t let you pump your own gas and often asked if you need fluids checked that they would be equipped to check the air-​pressure. especially because they have that air pump.
but no, and he was rude about it.