Salon Nyla

I booked a 1 hour massage, a 1 hour facial, a mani and a pedi. The massage therapist was late. My massage ended up being 45 minutes. My facial was next. It was in the same room. After waiting 5 minutes (it’s now 10 min after it was scheduled to start, she came in and started rummaging around for stuff. It didn’t start for 5 more minutes and ended 5 minutes before scheduled. So yes, my hour facial was 40 min. My mani and pedi were rushed. It did not feel like a spa experience in the least. I may as well have been at Walmart. The techs were all very nice, but I did not leave feeling pampered in the least.
This was my first spa experience in Portland and I will not be returning there. I work too hard for my money to get ripped off.

As a first-​time customer, I am very happy with the cut and color/​highlights that Nyla did. She is friendly and her salon is very clean. I also really like the full line of Aveda products that are for sale. Oh, and promptly after my visit, I received a postcard for $ 30 dollars in savings and a sweet follow-​up note from Nyla. Great customer service and styling services. Refer a friend and receive $ 10 your next service. You can’t beat that.

I have been going here for a number of years and I find that the prices for us older folks is very good and the hair cuts are very good for us Gents.

This has been my go-​to salon for almost 2 years now. I love Adele. She has excellent Aveda product knowledge and takes great care of my hair. I take my 8 and 4 year old sons to see her, too. She is very patient with them and fun to talk to.
It’s a full service salon with nail service, massage, waxing, etc. They take walk-​ins but reservations are best because the salon is in the lower level of an aging care home and the little old ladies like to look their best.

Just had the greatest Swedish massage ever! So relaxing, perfect pressure, very accommodating. Only change would be a quieter room/​atmosphere, lots of background noise.

This place is over-​priced.
The pedicures happen in the same room as where they wash clients hair. They charge $ 50 for an «aromatherapy» pedicure and the «aromatherapy» must be something to do with the salts they toss in the water at the start plus the scented moisturizer at the end.
There were very few colors available to choose from, and the bottles looked old/​were half empty. I’ve paid less and gotten the same overall quality of work at equally clean and organized places, but with more colors to choose from.
My pedicurist herself was nice enough, but she seemed very, very stressed out. One receptionist was friendly (when I booked) but when checking out the other receptionist spent her whole time on the phone while processing my payment. I felt like the front desk was doing me a personal favor by acknowledging me.
I’m really not out to be obnoxious but $ 50 is A LOT of money that I put aside and I expect a really relaxing, fun experience and a lot of colours to choose from.
I also noticed that they had a sign up next to the desk asking people to review them favourably on google if they had a good experience. Not generally a good sign. My guess is that the employees are fine but the management is a problem.

I just had another fantastic 90 minute massage by Amy. Everyone there is very nice and happy to be of service. I have gone to lot of places in Vancouver, Portland and Beaverton. This is by far the best.

Trust me on this one. I frequented this salon every 3 weeks for 8 months — until my most favorite esthetician moved cross-​country.
Why one star? Because we can’t select zero. The main problems are:
3) They make mistakes with appointments *every* time.
2) The space is messy, dirty, and noisy.
1) The staff gossip about clients. Constantly. Loudly.
There are so many excellent salons and spas in the Portland area, don’t waste your time and money here. Unless you like to hear catty people snark about clients’ body hair issues. But don’t forget, when you finish that glass of cheap chardonnay and leave the waiting area, they’ll be talking about you.