Sally Beauty Supply

If I could give this place zero stars I would! Rude and snotty and unhelpful as all get out!!!

I will never be going back here. My friend and I sat at the front waiting to be rung up for a few minutes while one of the employees sat on the floor. After asking her if there was anyone available to ring us up she got up and apologized… this was not a huge deal and we let her know it was okay she probably just didn’t see us. While ringing us up she had grabbed an item that was not ours, my friend pointed it out and let her know that we were not purchasing it. She scoffed and took it off… after that she was extremely rude to the point where she actually told us our hair looked like «shit» and that she made tons of money at the salon she worked at. We left, put our stuff in the car and came back to speak with someone about contacting the manager… she was not in but the assistant manager apologized for the experience we had with her employee Jessica and told us how to get in contact with the manager tomorrow. I really hope after speaking to the manager Jessica will no longer be able to scare people out of the store with her attitude and profanity.

Sally has been one of those places I hit on and off during the year. I have found the prices are reasonable for hair color and toner. However, no matter which location I have hit, I have a problem getting anyone working there able to help me with hair color. .
I usually get my hair professionally colored and then hit the roots myself in between. Despite the fact they have stylist working there, they have just walked me to the color selections and tell me whatever color I want, with no clear direction on level of color I should get to match my overall color. I gave up and now just close my eyes, grab a box and hope for the best.
Sally’s is also great at the holidays or birthdays if you are looking for inexpensive, but decent quality small gifts. Sign up for their beauty club card and get extra coupons and offers.

I love going to this store because they have some really great sales on great products. I have never tried their salon, myself, but I do like their products. Wish they would see Bioelements, tho.

I like Sally’s. Really. I do. I’ve gone to Sally’s many times and bought all sorts of things needed for cheap touch-​ups or spur of the moment dye jobs or neon extensions for a party or what have you. My creativity/​impulsiveness has struck all around the country, too, giving me a great number of Sally experiences to reflect upon.
I have to say that this is the worst Sally Beauty Supply that I’ve been to, and that includes Sally Beauty Supply locations in –13– different states.
Is it because the products are lacking or more expensive? No– they’re not. All of this is standard. Everything you’d come here to find is on the shelf and standard price.
Is it because the customer service was god awful? Yes. It was.
The people who work here seem to take their cosmetology education (if they have any– because really, who would use 1500 hours of school to work at a Sally’s?) as a carte blanche to treat their customers like trash.
Within two minutes of walking in the door, I was told that my hair probably feels like snot when it’s wet and that I had what would be called a «chemical hair cut» situation from one employee, while the other looked on with a face like she’d just swallowed a nasty-​tasting bird and it was biting her throat on its way down. The looks and arm crossing and sighs continued from this silent but self-​assuredly superior woman until I walked away with Rude Employee 1 to find out where what I was looking for would be. If this chick is so brilliant at cosmetology, the cat obviously had her tongue, and she let her narrowed eyes, and overly sour face do the talking for her. Helpful, right? Pssht.
Were it a simple case of over bleaching my hair, I would still be unsatisfied with the way that I was treated, but wouldn’t be insulted enough to write a negative review. However, the fact that my hair is NATURALLY a texture that neither looks nor feels like White Girl Barbie Hair and was treated as if my ethnic difference were a terrible, ugly MISTAKE that was ~hopeless~ unless I hacked it all off (and looked whiter?) or dyed it darker (to smoothe it «back» to looking whiter?).
Can you even imagine how terrible a person must feel to be told that an ethnic difference between themselves and the dominant cultural aesthetic (Western European Caucasian) must feel like «snot» or be cut off? There was no room to get a word in edgewise between the condescending glare of the silent bird-​swallower or her overly-​loquacious coworker. I tried to just remain pleasant in the hopes that they’d just leave me alone and let me shop.
When I finally was able to shop, they wouldn’t let me check out with my partner’s credit card to our joint account because they don’t have a pin pad. I was told to go find a bank and come back with cash. Alright. Whatever. The awkward third employee offered to keep what I came in for behind the counter waiting for me.
I went to the ATM, came back, and lo and behold, there was nothing put behind the counter. It was just put back. As if I were a liar, trying to con them, or just came in to be verbally assaulted for fun.
The previously rude employees found it, rang it up, and never even smiled. I obviously was ruining their day by deciding to make a purchase. Or maybe they made really arrogant and rude comments once I left the first time and assured each other that I wouldn’t be back and felt a bit embarrassed when I did.
I’m a licensed esthetician who has been working in real salon/​spas, not strip mall beauty shops, since before I even graduated and I’m sure that this is because I was taught how to treat customers properly and with respect. I would NEVER make these sorts of insensitive and rude comments and surely wouldn’t deign to tell these clerks about their skin without even touching it, using a mag lamp or being asked. And I sure as hell would not make assumptions as to anyone’s ethnic identity, and proceed to insult them based on my reading of their skin color and what I might think their hair «should» look like.
Deplorable customer service. They really should be ashamed of themselves.

A great place to get your basic beauty supply items (rollers, pins, clips, other tools, polish remover, etc). I keep expecting to see Pureology or Rusk, but at Sally’s, you’re going back to the basics here. The small, narrow space is jam packed with just about everything you need from head to toe. The customer service is always inviting, but never pushy. I can walk around the store for 30 without feeling like I’m going to get thrown out if I don’t make a purchase — pronto.
In terms of the hours, I’ve only showed up in the middle of the day so I never had a problem with late staff, but we’ll see. :)

Sally to the rescue
If you’re too poor at the moment to get your hair done by a professional and ended up with a screwy color doing it yourself, check out Sally Beauty Supply for a rescue.
I decided to give coloring my hair a go and was reminded yet again why we pay professionals for these things. It seems easy enough but whenever I’ve tried it myself, I always seem to screw up. Now granted, I’m not talking one color here. I was adding highlights, which are more complicated. But I wasn’t thinking and did it myself. Now I have VERY yellow looking highlights. Yes, it’s that shocking.
I was set to just go to the drug store for an all over, save me color but decided to check out Sally’s instead. My friend has pink hair, which you can imagine takes a bit of an effort to achieve, so we’ve been there quite a bit together. Depending on who’s on duty, they can be pretty helpful and offer unique hair colors that the average place doesn’t have.
I decided on a light auburn to overtake my yellow in the hopes that they’ll come through as nice highlights. Cross your fingers it works, or I’ll be going hat shopping soon. Either that or substituting for Big Bird.
Tip: Get a frequent shopper’s card. You’ll get a discount each time.