Safelite AutoGlass

I was recommended to this place by my insurance company, I looked at their reviews and they where good, so I set up an appointment. When I set up the appointment they said they could come out to my house to replace my windshield no problem. The guy just left. I now have an internal scratch on my car (which they will fix but I have to make an appointment and sit around for another half of my day off), there is glass in my cart a lot in the vents and smudges on the side of my car I hope to get off when I clean it. I expected my car to be better than it was or at least the same, not worse than when they came.

Trey did a great job. He was kind and managed to finish before the hour. He did a great job and knew what he was doing. This place was recommended to me by multiple coworkers and I was not disappointed. I would recommend to others as well from my experience. Even though there was a huge gap of when they would arrive they called the day of to say about which hour they’d come. They gave me multiple notifications about when arriving which was nice especially when the original guy was running late. I liked that they helped each other out to get the work done at a convenient time for me. Thank you!

I needed a new windshield in my new Honda. My insurance company recommended Safelite but I also used Unilocal.I called 1 other place. The quote was considerably more competitive at Safelite. My install is a dealership windshield not a cheap replacement. I am very pleased with what the work they did, the pricing, the scheduling time length of my appointment. It just all worked seamlessly. Nate the installer was awesome to work with.

I have a honda civic and had ordered a original replacement manufactured wind shield made the install appointment went to the appointment and to my dismay they had a windshield that had a blue bar sunscreen which they never informed me of and told me that the O.E.M is not available. (a blue bar on a black and white honda civic!!!) Ok safelite let me educate you. I easy found the O.E.M. Replacement I Should call this company Screw Lite.

The staff are friendly and accommodating from the front desk to the technicians. The Benny team did a super job replacing the windshield of my Lincoln MKS. Everything was explained well to me and I felt comfortable from the get go — Highly recommended!

This place is damn near awesome. I took my Ford Fusion there about 2 weeks ago for a rock chip in the windshield that turned into a 10″ crack. The whole job was in, out, and done in precisely 1 hour and 10 minutes (yes I timed it) and cost me $ 318. I was happy with it until I noticed the rear view mirror was loose and slightly bouncing around. Gave them a ring and they said no problem, bring it back and they will fix it. I did that and was told the rear view mirror broke right off and took parts of my new windshield with it. They have a lifetime warranty, so my Fix Or Repair Daily (weekly, in this case) got a 2^nd brand new windshield installed for free, last minute, in 1 hour and 20 minutes.
The reason I say it’s damn NEAR awesome is because one employee had a bit of an issue with not wanting to work on a difficult project and from what I could hear, chose to clock out and leave early and expressed his issues to the receptionist in front of a few customers. The receptionist then went and informed a «higher up» of what happened, so it was dealt with. Probably could have been handled a little differently and somewhere else, but not much of a problem.

Benny and gene did a fantastic job and they helped me out a lot and were very honest and nice. Thank you.

I came out to my car after a concert and found a broken window. I got a quote from the dealership and it was about $ 500 but Safelite fixed it for about half the price. They came out to where I work and fixed it in the parking lot. The technician did a great job and the window is perfect.

We had an 8:00 am appointment and the repair wasn’t completed until 12:00 pm. We were told it would only take 90 minutes to make the repair. The gentleman that took our payment made the comment that they were working on several other vehicles at the same time as ours. Our trip that day to the coast was delayed by rough 2.5 hours. Not the best customer service for turn-​time.

I got exactly what I expected: A new windshield in about 2 hours of wait-​time. The service was personal and professional. I liked the small-​business feel of the NE location. Free coffee and wifi made waiting effortless. I was able to get work done while I waited. My new windshield looks great and I’m so glad I got it replaced at Safelite. The only thing that could’ve gone better was that the technician told me he vacuumed out my car, which wasn’t true… or didn’t appear to be! It was the same dusty, dog-​hairy car I left. I even found a chunk of glass on the interior of my car, which bothered me a little. Even so, I didn’t expect them to clean my car– that was not their job. I came to get my windshield replaced, which they did. ALSO! I almost forgot to add this: The price was the best I could find. I’ll tell ya what– It’s sure nice to actually have a good experience getting work done on my car! I feel like it’s so rare to have my expectations met these days. GREAT JOB!

Called after hours last night and spoke to someone who scheduled me for this morning. My window had fallen off the regulator somehow and just needed to be put back on. Mike had my car in and out within 20 mins and they didn’t even charge me for any labor. Very awesome! Will definitely be back if need be (fingers crossed) and will recommend this place!

Love the guys here! Got me in the same day! Made my brand new car brand new again. If anything happens ever again I will always come to these guys!

Great communication with texting and upon arrival. Glass was replaced quick and easy.

Good news — they came out and replaced my windshield.
Bad news — they arrived 5 hours late and scratched the tint on my front/​side windows while installing the front windshield. Then had to fight with the Portland location/​office for two weeks to get them to fix it.
Do yourself a favor, find a different company. Do not recommend at all!

My son had to replace the $ 500 front windshield of his Sprinter 2 time in as many weeks. First from a rock chip, then from a baseball bat. His insurance deductable is, you guessed it, $ 500. The folks at Safelite were caring and sympathetic. The truck was undrivable the second time because of the damage, and they managed to find a way to fix it the same day. (It usually takes 5 days to get the glass). When the job was completed and he went to pick it up. He was met with a huge random act of kindness from these people. They absolutely deserve your business!

We use these guys for all of our work vehicles. The have replaced my w/​s 5 times in my work truck. Every single time it ends up leaking. In different spots. They tried blaming it on my truck and not their workmanship. But they were proven wrong. So they fixed it for free. But still it’s the waiting around to have it done. ONE time. They somehow tore off all my weatherstripping for the d.s. door. Not sure how. But they just threw it down on the floor of the truck and left it. This last time they completely broke off my raduo antenna. THEN Just LEFT It on the p. s. seat. Never said they broke it. I ended up finding it. When i returned to work that night. Still waiting on a resolution to the radio antenna. They also do not do a very good job of cleaning up after them when they’re done with the job. They Leave Stickers On THE windshield. And sealant debris all over the seats and dash
They also have come out to my house to fix a rock chip. The tech was incredibly rude and unprofessional. He was in a huge hurry to leave.

I have a somewhat rare vehicle that has proved to be difficult to find a windshield for. I phoned other companies and they told me up front the windshield wasn’t available, it would cost extra for shipping if they could find one, and I might be able to find something on my own. I phoned Safelite and the sales representative was polite and helpful, so I thought. He assured me the windshield was available and there would be no special charges for shipping. We set an appointment about eight days in the future and we contacted my insurance company to set up a claim. The day before my appointment I phoned to confirm the windshield had indeed arrived. The person on the phone politely assured me that my windshield was ready, that he personally knew the installer, and the installer would do a great job with my car. Ten minutes later however, a different person from Safelite phoned to tell me my windshield had not been ordered, and there was going to be an additional charge of 150.00 for shipping. I asked for an explanation as to why ten minutes earlier somebody told me the windshield was ready, and why it was a week later and the windshield hadn’t been ordered. I also asked why there were shipping charges now when the original sales person assured me there would be no such charges. Why is this all coming to light day before my appointment? She referred me to the manager Mike Larson. Mike phoned me and was polite. Mike explained to me that when you order a windshield from a remote location there’s this thing called shipping, and that it costs money. I was also told the shipping charges were no big deal because my insurance was paying for it. Of course the managers job is to divert attention from the mistakes made and try to smooth things over. Still my questions remained unanswered. I asked Mike to have a listen to the original sales call that was recorded «for quality assurance». He called me back a day or so later and notified me they didn’t hear anything indicating there would be no shipping charges. They must not have listened to the part when I explained my situation to the original sales rep and he assured me the windshield was available, and that there would be no additional charges for shipping. I’m guessing Mike didn’t bother having anybody listen to the phone call. Mike assured me he would get the windshield ordered and he would phone me when it was in. Several days later I received a call from the area manager Tom. Tom was also polite. Tom explained to me that during my original sales call I was talking to a call center employee who probably gets paid eight dollars an hour. After belittling a fellow employee Tom went on to explain to me that I may be able to find my own windshield, and they would be happy to install it for me. After three weeks I’m in the same place I wound up in only five minutes with the other companies. Brilliant. If they would have stuck with me and helped find a windshield It would be great. Instead they strung me along, left me hanging, and never really answered any of my questions regarding the mistakes. Way to take ownership Safelite. I guess you should pay your call center employees more.
Sarah. I have zero confidence in your company. The issue already went to the area manager and you see what happened. I have personally named the store manager so if you are really interested call him. The only way to assign accountability is through a customer review. Everything in my review is true. Unless you have a windshield for me and you aren’t going to gouge my insurance company with a shipping charge your company assured wouldn’t happen I don’t want to hear from you.

I had my window replaced and the service was excellent. It was much faster than I expected and the staff was friendly and helpful. They even vacuumed out the glass from my car!

Found a small crack on my windshield and wanted to get it filled before it spread into something more serious. I called several local places first (midday) and got only voicemails. Then I saw Safelite online and decided to call them. The woman I spoke to on the phone was SO nice and helpful. They made me a next day appointment at a fantastic price.
The man who worked on my cars windshield was also unbelievably nice. He gave me a great deal and we ended up filling 3 cracks on my windshield. The warranty provided by this service is amazing.
For such a large company, I am impressed by their care for the customers and their attention to detail. Amazing service and amazing company.

We waltzed in unannounced because we had to hide this crack that could turn into something much more monstrous. At this point it was only a little star on our NEW windshield! Grrrrr…
Not a peep out of them about not having an appointment, or getting up in our face about how busy they may be… it was seamless!
It did not cost us a thing since it was just a repair only. He sent us into their waiting room for some coffee, tea and even cocoa if we would like. There’s also a tv and magazines to spare. We got comfy and settled in only to be summoned in about 20 minutes tops?
Awesome customer service to boot, gregarious fellows that they are.
Best part?
Not one crack could be found or said after these folks got done with it.