Rv Northwest LLC

Had to rent an RV last minute for a school field trip. These guys made it so easy and we’re super helpful. Great staff, service, flexibility. I called ahead to double check when I could come check it out so I didn’t have to wait.
I found this company by asking for a referral on Facebook, numerous people pointed me to them who have been dealing with them for years.
They couldn’t have provided a better experience!

These guys are great!
I am from the East coast and booked an RV for Burning Man through RV Northwest. Sure, Portland is a drive from NW Nevada, but RV Northwest was one of the few companies I could find that was not only glad to rent to Burners but does so at a reasonable price. So many other RV companies either altogether refuse to rent to Burners or jack up their prices so high as to be a bit ridiculous. Sure RV Northwest added an additional cleaning fee, but it was reasonable enough as to most likely be about the same as what it would have cost us to clean it ourselves before returning it.
Then, there is the fact that use of the generator is included in the rental fee. This is a big deal, considering that many other rental places charge additional based on the amount of time you use the generator.
Those things are certainly noteworthy, but what I liked most about dealing with these folks was dealing with these folks. In other words, they were just plain nice people to work with. From booking nearly a year in advance to responding to calls and emails throughout the year to answer my questions to making a last minute change to the reservation to picking up/​dropping off the RV, Veronica and Aletha were great every step of the way.
There were two other renters in line ahead of us when we arrived for pick-​up. Including signing all the required paperwork, pre-​rental inspection of the RV and getting a fully guided tour of the vehicle including instructions on how to operate all of its systems and tips for driving it, we weren’t there for more than an hour.
Thanks to them for making it very easy process from start to finish. Not only do I wholeheartedly suggest that you check them out, but I have also already booked my RV through them for next year’s Burn.

We decided to try something new for vacation this year and it was amazing. For my first experience renting, I strongly recommend RV Northwest. I didn’t have a clue about what I needed, but the ladies in front were very helpful. The kiddo running around and other hectic customers keeping them busy, they kept their smiles and answered every annoying question I had. Hard workers and beautiful RVs! See you next year!

My family and I flew into Oregon last month and rented a 32 Foot RV from RV Northwest. upon being dropped at the place we were immediately greeting by the ladies in the office who were extremely nice. the sales lady, Aletha went out of her way to make us feel at home, she offered us some water and even played with our kids while we took a tour and went over the RV. The RV was extremely clean and roomie, everything ran and operated smoothly. Just wanted to say thanks Northwest RV, for treating us so nice and making our family vacation one to remember… we’ll definitely tell our friends and be back next summer.

The RV itself was great.
The check out experience is chaotic, and lasted 2 hours. They called @ 2:15 to tell me to come pick up the rv at 3:00. I live in happy valley so I didn’t arrive to rv nw until 3:45. Upon arriving poor Veronica tries to navigate the sea of chaos around this extremely unorganized process. They use walkie talkies back and forth in what appears to be an effort of efficiency but unfortunately fall very very short. My mom and I waited… and waited… and waited as did multiple other rv rental patrons… once the rv was «ready» Patrick introduced himself and the rv tour/​orientation began. Patrick was personable and clean cut– did a thorough job covering the details– including the weight limit for bed above the cab which he stated was 500 pounds. I have a 6 ’ 1″ …300 pound high school junior for a son so this was essential information. The propane tank read empty… Patrick contacted the guys in the back — hoping someone was still around who could full it up before we left– the rv is a diesel so propane is necessary for the generator ect. This was fine with me as I really didn’t want to have to navigate to a gas station to fill up on propane. So again we WAIT… only to have Patrick tell us” your good to go” it’s the sensor and gage that is not working but we are very sure it is full of propane.
During the trip I never was able to get the oven pilot light to start– and I tried for 10 minutes to get the pilot light to start. We instead of calling the tech folks we took the lasagnas we had made over to my uncles who put them in his oven.
The trip otherwise was great.
Come Saturday morning — return day… the instructions are to have the rv back by 10 o’clock. Now mind you the business hours state the place doesn’t open til 10: am on saturday… so you can imagine the absolute disaster of multiple customers showing up to return the rentals all at the same!!! CHAOS!!!
So eventually my paperwork is «found» (this place does not have an efficient system for checking in or out what so ever) the man looking over the rv noticed the ladder for the bed above the cab was «bent» I didn’t really think much of it as the only time the ladder was used was for my son to get up and down… Mark would need to assess the ladder but he wasn’t in yet so Veronica said she would call me later to let me know if there would be any charges for it… this made me uncomfortable but I 100% didn’t feel I would be charged for anything as the ladder is still 100% functional and barley barley bent at the bottom…
Well I just spoke to mark who just kept saying «I have to replace the ladder… I have to replace the ladder… you left it all broken up…» I said this is completely false… to which he says I will take a look at my notes and call you back“
He did call me back and insisted that he needs to replace the ladder– the price is 125 $ and that it isn’t safe to use… I wish I had taken a picture because this statement is beyond obserd!!! After a few minutes of me saying that why is the bed limit 500 pounds but the ladder can not withstand my 300 pound son am I being held responsible for this… I was met with unprofessional rational and ultimately being charged 125 $ for a replacement ladder which doesn’t need to be replaced and ultimately will bend again for future renters… uuuggghhhh so rude.
I said alright I will pay the charges and take to Unilocal just to be done with it all.
Very discouraged–
Main complaints–
100% disorganized and lots of wasted time!!!
Pretty shiesty when it came to extra charges for the ladder… bottom line I won’t be returning to rv northwest! !!!
The brother of the owner Mark assesses damages… he is pretty much a douche bag…

Thanks to Veronica and Andrew of RV Northwest for providing an excellent experience. We had never rented an RV, Veronica made it all work out great. We drove from Portland to the Redwoods and did have some issues with the RV that were handled by Andrew the technician. He always answered the phone no matter how late. Nonetheless, all was well and my kids had a blast… Thank you again Veronica and Andrew.
Issac F.M.

This business moved and started a new Unilocal page. The old page had 8 reviews with an average of 3 stars. There were a handful of 5 star reviews and the rest were one star reviews. I suspect this is because you could easily have a great experience as long as nothing goes wrong.
In our case, something went wrong, and it was disastrous. Our story is a long one. Here’s the executive summary: buyer beware! Run away!
Here’s the blow-​by-​blow.
My husband and I wanted to rent an Itasca Navion because we’d considered buying one. We found that RV Northwest was the only company at the time that offered one for rent. We booked it for a week-​long 10^th wedding anniversary tour of Oregon last summer.
When we arrived at this RV rental place, we found a chaotic and confusing scene. We worked with several people while they tried to get us checked out. After awhile, they admitted they’d locked the keys in the vehicle and did not have a spare set. The RV owners would have to drive out and provide their set to unlock it.
Ok, fine. Stuff happens. We went grocery shopping nearby for the trip.
We get back an hour or so later. Now it’s time to check out, right?
Not so fast. After some confusion and shuffling of papers, it became clear that they’d given us someone else’s paperwork and misplaced ours. Wow. Ok.
Eventually things got resolved.
They gave us a tour of the vehicle, which was brand new by the way. Only driven once by the owners, who apparently were working with RV Northwest to rent it out when they weren’t using it.
We finally embarked upon our exciting RV tour of Oregon. Hooray!
Our first stop was just a few hours East. About halfway there, the vehicle made a loud sound and displayed a warning light. The light was confusing, and quickly went off. We misinterpreted it to be a «dangerous conditions» indicator of some sort, because the highway was quite windy and we were being buffeted by cross-​winds. The warning light had looked like symbols for wind and rain.
We kept going and arrived at our campground at dusk. We parked, and then wanted to adjust our position in the parking spot which involved turning the RV back on. We did that, and the RV made the same sound it had made on the highway and flashed a number and a code. We did not know what this meant, so we started making dinner and googling error codes on our phones.
It was an indicator that the Diesel Emissions Fluid was low, and the number it had flashed was a countdown. We had that many more engine starts before the engine would be disabled if we didn’t correct the fluid situation. The number was something like 15, so we were not too worried. We settled in and called RV NW in the morning.
Thus began our saga. Our sad, misled tour of Oregon mechanics who could not help us. On multiple occasions, RV Northwest folks instructed us to take measures that were not only inappropriate for the model RV we had, but caused greater problems. They sent us to two different technicians (a strong word in one case) in two different cities who couldn’t help us due to the Mercedes chassis of the Navion, which they probably could have told RV NW had they asked!
On the 3^rd day of this hellish trip, as the countdown continued ominously, we finally found a Mercedes dealership ourselves in Medford who said they could fix it. But not immediately. So we drove there and spent 7 hours in the waiting area with our dog.
At the end of that day, the dealership concluded that ***someone*** had contaminated the diesel emissions fluid in the vehicle, which is what caused the warning light in the first place. We will never know who did this, but it seems unlikely that it was the owners, and we had never even heard of DEF until all of this. So that leaves one likely possibility, eh? In other RV models, topping off that tank with water was fine. But in this brand new fancy one, it causes major problems! Hmmm. I wonder what happened at RV Northwest while we were all waiting for the owners to drive back with the keys?
Whatever the source, the contamination broke the sensors, which is what continued the problem even after we tried to refill the DEF tank. The dealership could fix it, but not that day.
At that point, the countdown was down to one. And, RV Northwest helpfully told us we could not leave the RV at the dealership or it would constitute abandoning the vehicle, thus violating the contract.
So, we were faced with trying to live at a car dealership with our dog for an unknown number of days until the RV was fixed, or drive it 300 miles back to Portland without turning off the engine. We chose the latter, driving north on I5, playing the song The Final Countdown by Europe, wanting nothing to do with the folks at RV Northwest ever again.
Except to get our money back. However, they never returned a call from us after the 2^nd day of the trip. We had to dispute the credit card charge to get our money back, which we did.