Round Hill Pacific

While the apartments are gorgeous, the staff is unfriendly (well, you could say friendly if you meant it in a fake-​as-​can-​be friendly) Twice, I left the office to hear them talking about me as I checked my mail right outside the office door. Not appropriate. Also, the workers would stand right outside our windows and smoke. I found this extremely ironic as we received «reminders» with our bill one month reminding us that the grounds were non smoking. However, I can’t tell you how many times the one office worker would be outside my window on the cellphone having some crazy conversation while puffing away on a cigarette. Apparently rules are not to be followed by everyone.
The communication between the office and corporate RHP in San Francisco is HORRIBLE to say the least. You will never get a straight answer and everyone seems to pass the ball onto someone else. The only saving grace to this building would be the maintenance. The workers are efficient and friendly and the building is always clean. The rent however is way overpriced. When I moved out, many others were too… One of them told me they were leaving cause they were raising their rent $ 250 a month with no reasoning or sufficient notice. That’s sad.
Also, ridiculous «fines» are an every month occurrence. $ 125 if you leave something in the garbage room that’s not in a garbage can?! I got that once, and I never left anything outside of the garbage cans! When I asked how they know it was my garbage they said someone knew it was something I had. Like what? They wouldn’t even tell me what the item was. I was just forced to pY the fine. That was the last straw. We moved when our lease was up and we had to pay all these little fines for things they found that were wrong. More than half were things that were like that when we moved in. I would never rent from this company again, and urge you not to as well.

Round Hill bought the building I’m in from another company, who made a massive mistake in my lease. As in, totally left my husband off the lease, as in he-kind-of-technically-doesn’t-live-here kind of mistake. Well, Round Hill rectified that without much fuss, and accommodated us when I asked that they list him in their records retroactively as a resident, since the previous company blew it. And Rebekah worked some magic and got it done! That was really awesome, and we appreciate it.
The building itself is kept up well, and any issues are addressed quickly. They had some issues with the main front door that they finally fixed after quite a few attempts

We rented at Morrison 16. Our property manager, Charles, was really fantastic. He promptly (and always very politely) responded to all of our questions. Even as we moved out of the apartment, he went above and beyond to help us. Only good things to say about RHP!

Fantastic place to live and great management. Any maintenance requests were taken care of right away and they always kept the building clean.

Rented with this company twice in the last 4 years and each experience was great. Got my deposit back each time, maintenance requests responded to quickly, friendly & responsive staff, adorable buildings, decent neighbors/​tenants. I would rent there again.

My partner and I lived in the Biltmore for over a year. The management was very professional and friendly. Everyone was sweet to our dog and at the same time enforcing of all the pet rules. We did not pay pet rent, as one other review says, but we did pay a large non-​refundable pet deposit. That part sucked because we left the apartment sparkling. We did however get all of the rest of our deposit back.
We thought it nice to live in a place where you could call with a maintenance problem, even as small as needing a new battery for the smoke detector, and they responded to repair right away. And they will install your window air conditioner for you at no charge.
I would give them 5 stars but the thought it was a bit on the expensive side-​not necessarily for the apartment itself, but for the pet deposit and the shared utilities that you have no control of the use.

Coming from Boston, my expectations were not high for a property management company. College students in Boston are taken advantage of often; for an unbelievably high rent, I rarely saw or heard from my building manager, resulting in years of broken plumbing, poorly kept grounds, trashed apartments on move-​in day, laundry machines that flooded the basement and burnt clothes, etc.
Needless to say, I am spoiled by RHP. I’ve lived in the Biltmore building for over a year and am now in the Presidential Court (bonus of staying in their buildings: they transfer all the fees I paid from one lease to the next!). The grounds are always well-​kept: the common areas are regularly cleaned, the outside is swept free of leaves and debris. Maintenance issues are taken care of immediately and generally without additional charges; I had my entire dining room floor replaced with new wood because I noted the old floor was starting to show spots of weakness. Maintenance even helped with fixing our dishwasher and bathtub AND fetched my keys when they fell into the elevator shaft. And all no cost to me!
I also LOVE the fact that the staff is all extremely dog-​friendly, something that is difficult to find when you’re renting.
When I transferred buildings and when I was first looking for a place, RHP had a lot of listings available. I highly recommend that you begin by submitting your application for approval and then wait a few weeks and check out the properties as they become available (don’t wait until you find one you like and then submit your application, in other words). All the apartments are beautiful: gorgeous floors, vintage tile kitchens, well-​maintained.