Rite Aid

I don’t usually give bad Unilocal reviews but you’ve earned this one. Rite Aid in general has slow transaction times. With the seemingly constant changes in the «rewards» programs that never seem to get ironed out, I have spent a lot of time in line waiting on poorly trained cashiers dealing with confused customers — but that said — this store is special even in the Rite Aid world.
About an hour ago — January 20^th at 12:30 pm I found myself second in line at your Cully store. I was in a bit of a hurry, but nothing too bad. One cashier, a male in his thirties, was helping an older gentleman and another cashier, a female in her twenties was behind the second register playing on her phone. I waited and listened as the customary rewards card waste of time played out in front of me. I expected that. But then, the male cashier started making meaningless conversation with the ONE customer ahead of me… it was something about ice cream. Needless to say he wasn’t even saying anything interesting. I had to conclude that either he never shuts up or that he was exercising what little power he had in this life to intentionally inconvenience me. I have no idea which it was, but either way, I’m done. I live down the street, so your location is convenient. I have historically spent tons of money in your store. But with already slow transaction times being compounded by employees who, on one side, won’t stop with the meaningless conversation and on the other side, will stand behind the cash register playing on their phones, I can drive to Walgreens. I walked out after a few minutes of meaningless conversation and I will not return.

Great customer service: employees are always helpful and friendly.
I usually don’t have to look for things for a long time, it’s pretty well organized and smaller than other Rite Aids.

This is the only Rite Aid I’ve ever been to where, after having my doctor send a prescription and giving at least half an hour, will not have filled it. Today’s experience was by far the worst. I arrived 45 minutes after the doctor sent my prescription, the gal at the counter showed me that it was ready, but because the pharmacist was at lunch and needed to review it, she couldn’t sell it to me. She told me he’d be back in about 15 minutes. I sat waiting for 35 minutes when I saw that someone who had dropped off a prescription after I arrived had been called up because it was ready. The gal didn’t apologize for forgetting to call me up, or for the extended wait.

I never would have seen myself writing a review for a drug store chain… but every time I go into my local Rite Aid, the customer service is fantastic. The employees are not awkwardly in-​your-​face corporate-​trained on customer service. They are just willing to help and very down-​to-​earth friendly. I’ve witnessed some really rude customers and the employees have acted with respect and integrity. I can’t give 5 stars because it feels like saying, «Great job at taking advantage of an underserved community, Corporation!» But, I would give 5 stars to the employees. Nice remodel, too.

Moved our business over here and plan on staying.
Nice pharmacy staff. Really takes care of us, thank you.

Between the Hollywood & the Cully, they’re both rated the same. The thing with Cully, they have fresh plants, while Hollywood they don’t.
I usually like to stop here, if something is out of stock @ Hollywood, they may have them here, but it’s not a totally waste of gas, since you can grocery shop @ Albertson’s, across the street.
Customer service by phone, they will also give suggestions, where they have more quantities because their stores are bigger than them.

I really like this Rite Aid. The employees are just so darn nice, and very couponer friendly. I’m giving it 4 stars because it is smaller than some Rite Aids and sometimes they don’t have what I am looking for, especially grocery items. The Hollywood Rite Aid is larger and usually does.
But I always have a good experience in here thanks to the friendly folks working.