Remote Control Hobbies

I needed some Estes rocket engine wadding. Called ahead to make sure they had some. They were helpful with my multiple questions even though that wadding is a $ 3 product. Got to the store at closing grabbed what I needed, quickly browsed the nice rc plane selection. Chatted briefly with employees. I’ll be back.
Not sure what’s with some of the negative reviews. One reviewer was told they don’t carry a certain type of product but was told where the could find it. Sounds reasonable. Another reviewer never even interacted with the business’s but put a bad review based only on other bad reviews. There needs to be a way to give bad reviews to the bad reviewers.

So I bought parts from remote control hobby and the first day I got it the suspension arm mount broke on it and I called them and they said that the product was guaranteed for life and now they’re saying it’s not so I recommend nobody purchase any RC cars or parts from the store at all they will get one over on you and take you for your money.

I’ve been going here for the last few months and they are great! Very knowledgeable, great service. Always had the replacement parts for my rc car at very good prices, never feel taken advantage of. Not pushy trying to sell, only suggestions on what I need, this is the place to go! Great job guys!

Not sure what others are talking about on the negative reviews, earlier today I made a phone inquiry about a product, the person was helpful. The price was competitive, so I drove to the store, browsed around, and made my purchase. The two staff were helpful, the product was nicely packaged, and the experience was as good as any rc shop I’ve purchased from. They also invited me and my son to thier flying club event tomorrow. I definately recomend giving this shop a try.

Based on some of these reviews, I will definitely heed their warning and stay away from this place. No thanks. I’ve no desire to give my money to folks like this. There are MANY other places I can deal with. Thanks for the heads-​up!

Bad experience. Bought two cars here a year and a half ago (approximately $ 600). Brought them out after a winter of non-​use and they were not working well, so I took them in and asked Jason if he could look at them and fix them. When I left them with him, one of the cars had some pieces which were not attached to the car (bad idea). He DID fix the problem and the cars are now running which I paid $ 150 for (about $ 100 for parts and $ 50 for labor).
The problem is this: When I called him and told him that the battery cover and some screws were not replaced on one of the cars, (remember the loose parts?) he insisted everything was replaced on the cars. I spoke with my friend who was with me when I dropped off the car and she remembers the parts in question being left with Jason.
I called back and asked him if he would call me if he finds the parts. He said they were not there. I asked him if he sells battery covers and screws. He does (about $ 5 for the battery cover).
When I told him I was sure I left the parts, and that my friend remembered too, he told me he would look at his video surveillance because he knows he put them back together. Now, you’ll just have to decide for yourself, but I think this guy’s customer service was awful. After spending close to $ 800 in his store, and with the potential to keep shopping there as my kid may grow into this hobby, this guy was completely clueless about how to take care of a customer, and lost my business– FOREVER– over a $ 5 battery cover and a pair of screws. When he finds them, I hope he thinks about what a bad decision it was to be such a jerk.

Some of the Worst Customer Service I have seen in Portland Hands Down! Stay Away. Go anywhere but here. These folks have no idea how to cultivate a customer and I would say they will be outta Biz within a year. If I had only known how they would treat someone new to the hobby I would have taken up something else. They have put a bad taste in my mouth and Hope they Learn from my Calls and Reviews. My money is on NOT!

I was thinking about getting my son a rc drone for Christmas. I had every intention of buying one off of Amazon. I decided to look around at a few hobby shops to get a idea of what i wanted to buy. I found this place doing a google search. It was in my area so i ran over to check it out.
I was greated when i came through the door. I looked around for like 1 min and the gentleman asked if i needed help finding anything. I told him i was looking for a drone for my son. He asked what my budget was $ 100. He quickly pointed to a display of drones that was priced @ $ 79. He showed me a send one that was on sale for $ 110 and it had a camera. He said he felt the one for $ 79 was a better drone. Now i have to admit i was shocked he wasnt pushing me to the expensive one. Bonus points to them. He answered all my questions
I came back a few hours later with me son and played it very cool and pretended like he had never seen me before. Bonus points again. I wanted my son to take a look around hoping to get his opinion on what one he liked without him knowing why. The guy started flying the one around the store and my son loved it. We looked around at them for about 15 min and left.
Now like i stated i planned on buying one off of amazon. Well i think i have changed my mind. They seemed super nice and helpful. These are the kind of people i dont mind giving my hard earned money too.

This is a business that apparently likes to visually choose which customers it would like to attract, and I guess we did not measure up to their ‘standards’.
When my son and I drove up and saw that there were no customers in the store, we thought that we might be able to chat and learn from the staff, since they were not busy helping other, ‘serious’ customers. Nope. We were wrong. I didn’t even get to get one word out explaining what I was thinking about doing (3 channel/​hobby grade helicopter pinion gear modification) when we were told that they don’t deal with the kind of helicopter we had, and we got it from a toy store, right? Well, it happened to have been a gift from another state, so we didn’t know where it had originally been purchased.
The guy did tell us to try Xtreme Toys and Hobby in the Clackamas Town Center, and that turned out to be a win for us and Xtreme Toys and Hobby.
My point here is that I was not against the idea of purchasing a higher quality (4 channel) helicopter if my idea was not a viable one (a high probability sale), but after the way I was cut off as soon as I walked into this store, I will never consider coming here again, nor will I be referring anyone either. Their attitude lost one future customer at the very least.

I went here last night they were very friendly and helpful guys. Well worth your time and money.