Qwest

Dealing with Century LInk has been the worst experience I’ve ever had as a consumer. Absolutely terrible customer service and technical support people. I would start to list the screw ups, but to put it simply, they have not executed one request correctly. Zero. They have managed to fail miserably at everything. It is unbelievable how awful they are and how poorly I have been treated as a customer. And on top of that, the technology is terrible and outdated.
Whatever other alternative you have, go with it.

Qwest has the worst customer service and technical suppoer I have ever encountered. I have had them for a little over two months, and have spend on average of two hours on the phone with them each month for various problems from billing errors to bad and defective equipment, and even the process of ordering Iinternet service was an ordeal. Their peopole are poorly trained, except that each time you call they try to sell you something, they seem to have that down pat, but are ill trained for solving any problems you may have. It usually takes at least three calls to find someone competent enough to solve the immediate problem.
If my only other choice was any company other than Concast, I would have switched long ago.
There is a planned merger with Century Link, which I hope will result in an improvement in customer service and easier to understand billing.