Plaza Cleaners

I’ve been using Plaza Cleaners for more than 10 years. In that time, they have damaged maybe 1 – 2 items — it seems these are the people giving the 1-​star reviews — but any dry cleaner will occasionally damage items. If you look on Unilocal,you will see that most dry cleaners have terrible reviews.
On the whole though, Plaza has offered excellent customer service, top-​quality cleaning, and my favorite part is that they are Green/Environmentally-friendly=no toxic chemicals! I would have given them 5-​stars anyway, but I also felt like they needed a review from a regular, happy customer, not just the people upset at a single damaged item.

Fine cleaners

I have used this dry cleaners since 1991; that is a loyal customer. The prices are high but i have had good service and the results of my clothes were great.
Yesterday i popped in to pick up my shirts and can tell you it will be my last visit.
I had asked for my shirts to have med. starch, folded and boxed. What i got– shirts on hangers and light starch. When i said to the person working that i had asked why are these not folded, the person looked at my receipt and said oh i see that they should have been. I can fold these if you give me a while. OK expecting the service i have had in the past, i said yes!
When i got home the shirts were folded like a 10 year old folds, wrinkled and missed the cardboard that you normally have in place to maintain the work that goes in to the reason you brought them in originally.
What a mistake $ 50 later, LATERS Plaza, This is unacceptable. I could have forgiven you first time but these shirts will now have to be pressed before i can wear them. I travel every week, I expect that my shirts will travel and look good each time i pull it out of my suitcase. Two of the shirts are new and only used once, now they are dingy yellow.
I certainly hope the owner checks their ratings! If you look i can see that some how you are missing the mark. Pull your head out of the hole it’s in.

I had been using this cleaners since April 2013 when I moved to the area. While my previous experience was fine, my only complain would have been that they were vastly overpriced, but it was convenient for me.
However, they recently destroyed 3 of my shirts (brooks brothers, $ 80 or so a piece, purchased Feb 2013). There was a big long cut in the left arm above the elbow of each of the three shirts. They told my girlfriend who picked them up for me that it must have been normal wear and tear, but it doesn’t make sense that all three shirts would tear on the same day. I actually didn’t even notice that all the shirts were torn, I thought it was just the one, so I took that one in and said they had to fix or replace it. They «fixed» it in the most ridiculous way possible. Instead of a normal stick they took a sewing machine repeatedly over a 3 inch by 3 inch area.
They also tried to charge me another $ 10 for fixing the giant tear they put in in the first place.
I will never give this place my business again and suggest you don’t either.

I had a suit taken in (was a little big in waist) at Plaza Cleaners and it turned out great. The tailor is in every day in the afternoon and from what I can tell she does a great job. Dry Cleaning also turns out well every time. My only issue is that it is a little pricey, but the customer service is great and so is the quality of their work.

My dress I thought could not be cleaned they were able to clean and in the past I have had my clothes cleaned there with good results —
–But recently I brought in 5 dresses (one my dear Aquilano-​Rimondi Dress) and I picked them up with a strange solvent like smell to them –I brought them back and they cleaned them again and put them in an ozonator –still the odor –The manager at Plaza said she did not smell anything anymore
they gave me back my cleaning fee –But it was still very evident of the strong solvent like smell –I called the headquarters for Green Earth in Missouri and they sent me a Paid UPS form to send my dresses to them –They proceeded to try to clean them of the strange scent and said they were going to send someone to the store in Portland to” peek in” –I received my dresses back yesterday and they still had the odor so today I sent them back to them to perform a special wet clean to hopefully get th smell out –Wish me and them Luck –I will not trust my clothes to their cleaners again especially after the manager said she could not smell anything –
when I brought the box of clothes today to the UPS to go back to Green Earth headquarters — the UPS woman smelled the box and said how stinky it was and after telling her the story she said she would not wear those clothing –

I’m not sure what it is about their cleaning process but everything always comes out smelling like mildew. My boyfriend took a vest in and had to have them do it twice but they still couldn’t get the smell out and wouldn’t even offer a refund. We made the mistake of taking a few more items there, thinking it was a fluke. I just removed one of the dresses from the plastic cover, done weeks ago and it has the same smell. I’m not sure if it is the «non-​chemicals» they use but their process has left an unfortunate odor on all of the clothing we have had cleaned there. To add salt to the wound, they are way over priced. I’d go somewhere else… there are plenty of other locations in NW.

Only one experience at this place. I live a block away and thought I would give them a shot at my business. In short everything was twice the price and took twice as long to be ready. IN addition the price quoted to fix a one inch seam repair was more than what was quoted.
WHy would I pay twice as much and wait twice as long. No brainer. Super FAIL!

Go ELSEWHERE. Tried once b/​c it’s advertised as «green». It’s expensive and unresponsive to problems.
White linen dress came back with large circular water-​like stain and brown lines through the back. Had one phone call from the manager Kathy, who did not return promised phone calls. Had to go in 4 times to get it resolved. She did work on the stain but still there. Didn’t reimburse me, didn’t contact me as promised, ruined dress.

I don’t get this place. Crazily overpriced, even for green earth dry cleaning which is what I get back home. The shirts came back clean but incredibly stiff. I always get them with light starch back home and they never come back this… crusty. The store is dingy/​dated; service was not particularly memorable; and to clean your shirts they write your last name in the inside of your shirt with permanent ink… what?! I’m sorry but that’s just a tad ghetto.

I went here because it’s a block from my house but I will not go back. The service was fine, but the prices are what turned me off. They charged me $ 25 to clean a 3’x3’ blanket! It was way too much, I’m gonna walk an extra few blocks next time.

My cleaning came out fine, but Plaza Cleaners only gets 3 stars because they advertise that they will do tailoring, but they send out all of their work to an off site seamstress, so they can’t actually do any measurements in the store. Also, the hours are pretty inconvenient if you work normal business hours.
I needed some pants hemmed and they wanted me to measure and mark the length myself. Have you ever tried to mark your own hems??! Everytime you bend over to measure, the hem rises… you really need someone else to measure for you!
Also, for a cleaner that emphasizes their «earth friendliness» they still cover your clothes with those plastic bags. I wish they would find a more environmentally friendly clothing cover, like paper or something that can be recycled more easily.

I don’t do the dry cleaning thing often. By that I mean it never happens. however the one time I have had things dry cleaned, I did it here and was happy with the result. Clothes looked good, and the guy at the counter was nice.

I have been searching for a green earth dry cleaner that doesn’t use all of those cancer causing chemicals and I finally found one! Not only are they environmentally responsible, but they are soooo darn nice.
I had a wardrobe tragedy… the tragedy is that I don’t own an iron. and I popped in for a last-​minute request to give my shirt and pants a quick press. Although they typically need more than 5-​minutes notice, they were very accommodating and took care of me in a hurry… you gotta love that customer service!