PetSmart

Staff: A–
Very helpful, very friendly. They go out of their way to try and satisfy the customer.
Product: B
It’s kind of off-​putting to see crap brands like Alpo on the shelf. Feels a little Walmart-​like.
Everything else: C–
Drove to the store based on a rep indicating that a particular item was in stock, but nobody could find it once I got there. Then, an employee suggested that I check
and just walked away. No big, but their Internet reception is horrible. Even store personnel had trouble accessing the company website and concurred that reception is usually bad. Yeah, okay then, fix it. You’re a billion dollar conglomerate, you CAN fix this.
Lastly, there are no returns on vitamins and supplements once opened. WTF? Most decent independent pet shops (including giant Petco) have an easy return policy if the product is ineffective, they want you to be satisfied and buy something else. This is a horrible policy by Petsmart.

I usually shop at the Petsmart in Longview, WA but I had to make a trip to the airport today. I recently bought a sugar glider (this little creature looks like a cross between a chipmunk and a flying squirrel) and I had her with me. The «Manager» Matt went on and on about how ugly she was in front of two other employees and several customers. It was very hurtful to me and I was very shocked and embarrassed. I will never shop at this Petsmart again. And on a final note, I have my sugar glider, 2 Border Collies, a cat and fish. Bad move Matt. You cost this store a lot of money. I wish I didn’t even have to give you the one star.

Though the prices are way cheaper online for many of the products, what really keeps me coming back here is the friendly, courteous and knowledgable staff. Most specifically Matt V. He has always been the one to help me when I stop by with our new puppy. If I could do one thing over it would be to sign up for his training courses. His level of commitment and passion for dogs is unrivaled. Thank you Matt for being so awesome! I can not put price on the amount of time that you have spent with us testing out crates, carriers, harnesses, and everything for our little dude.

I wish this store was closer to my house.
My cat has hyper sensitive skin.
I’ve been trying to find a remedy to help him with his itching.
I came here in my quest for information and remedies. I found what I needed and I also found a very helpful, informative employee. She gave me some great free tips on things to use for Jackson
(AKA «The Catnip Kitty»)
Pretty much baby wipes and things like that for babies are safe for cats because they’re so safe for children.
The checkout was awesome also. The checkout clerk had brought his dog in. This big ol friendly German Shepherds sitting at his feet in the stall. I wish I could bring my cat to work but nobody wants that…
I work in a restaurant environment.
Watching my cat be lazy all day, very cool.
Cat hair and peoples food, not cool.
Sorry Jacks. You gotta stay home… He said, Meow.

I’m a fan of pet stores in general. My dogs are my kids. They know it. I know it. Everyone on the internet knows it. I have a problem, but they are cute, so we’ll let it slide. This particular Petsmart keeps their grooming department in the front. It stinks to high hell. I was welcomed with an allergy attack upon walking through the door. I wasn’t a big fan of the setup either. I couldn’t find holiday dog items or an employee to point me in the direction of one. I’ll keep going to my neighborhood PetSmart!

Ashley did a wonderful job. She was careful, updated me through my puppy’s haircut, and did a great job! Even when he was nippy and had knots, she was polite and great!

Just took our dog in for a sanitary area trim, bath and nail clipping (all for $ 32). Deserae P. did an AMAZING JOB! We are very picky with our fur baby and usually groom him ourselves, but we couldn’t be bothered to this time. Glad we discovered this particular Petsmart grooming salon and Deserae. Our dog looks more handsome than he ever has!

After taking my dog in for a groom I noticed her eye bleeding I called right away to see what had happened to her. The only answer I got was, «We don’t know, she was a bit wiggly » her eye swelled and was covered in blood only ten minutes after her groom. We took my dog Layla, to the vet she suffered a scleral hemorrhage, this is caused from pulling on the leash, or having it on too tight. I am extremely upset and so angry. If they would have been upfront and said they hurt her perhaps I would understand, but the fact that they kept their mouth shut shows alot. They did not care. They have lost my business completely. Please don’t groom your dogs here!

I get my dog and cat food there. It’s easy to get to and the staff is nice. My three year old daughter likes to look at the fish. It’s hard to see the way they treat them. There are always dead fish in the tanks. Disappointing.

Bath for short haired dog w/​oatmeal shampoo and nail grinder for her dewclaws (her regular claws we agreed were fine) — almost $ 50!!! Wow, but we wanted to get our pup spoiled a bit so we took her in. Checking her in was fast, she was greeted with lots of affection, and our pup went happily. They called us when she was done and when we came to pick up, a customer was blocking the door and we had to knock repeatedly to get him to move so we could come in. When we got in, this customer had his two chihuahuas off leash at the front desk who were barking loudly and lunging at another dog who was leaving. As our dog had been attacked by a chihuahua in the past and these dogs were being aggressive toward other dogs, we asked him and the staff to please contain them while our dog was brought out. The owner ignored us, and the staff member said «we’ll wait to get your dog til his are all taken care of». Um, no, wrong answer. I told her (as I’d mentioned when we dropped our dog off) that we were on a tight schedule which is why we prepaid, so she got our dog and my husband blocked off the little rat dogs so we could get out quickly. Along with that, we asked how our dog did as we’d said it was her first time to a grooming salon, and the lady said she was great except she was terrified of the dryer «no matter how many times she tried to get her under it» Wait a second — my dog is terrified and you kept trying? When we picked her up she was clean and soft (hence the stars), but incredibly stressed out, anxiety-​ridden. This is a dog who loves people and going to the vet. While I had great experiences with my last dog there, after hearing that they kept trying to put her under the dryer (dogs can dry off just fine on their own — we’d have been fine if they’d just given us a coupon for next time instead of pushed to dry her. Our girl is big, sweet, and very sensitive — a little more sensitivity to this on PetSmart’s part would have made it worth the money rather than made us mistrusting of their techniques. So, not sure if we’ll go back unless we can get a guarantee that if our dog is scared of something, they won’t push that scary thing on her.

Brought Bella in for a much-​needed groom, an appointment I had made last week, and was denied service because they said she was late on a rabies booster. Denied. Service. No more business from us. I am dismayed by the way this was handled, and will be taking my BFF elsewhere for her ‘dos.

OK, I am glad to find other concerns here, and feel better because I am not the only one aware of the this store customer support problem. I could not find the store manager, and
does not care the customer feedback. This is the only way I can share my pain last night (10/​24/​2014, 7:50 pm).
Cashier’s name is Ashley, and he talked to the other cashier just next to her. The other cashier did not have the name tag, but 5’5″ ~ 5’7″, nose piercing. Two employees talked and ignore me during the sale transaction. At least, they should pay attention to the customer, or eye-​contact. Did not say ‘good night’ or ‘good evening’. Did not say ‘thank you’ at the end of transaction. «COMPLETELY IGNORANCE»!!!
I feel racial discrimination, and don’t want to go back.

if I could give 0 stars for customer service, I would. I own 6 pets so pet stores honestly kind of blend together; I try to shop at independent/​local pet stores as much as I can but oftentimes all they carry is dog&cat products so I’m left with the petsmarts and petcos of the world for my other needs. I recently had a relatively new heat lamp melt it’s own dial casing (which is a huge fire hazard) and I brought it to this petsmart location thinking I had bought it there, but the two employees at the front told me I had probably gotten it at petco since they only sell lamps with a click on/​off function aaaand that was the end of all their help.
I wouldn’t complain or rate them poorly if I had not then gone to a petco (sandy and 28^th area) with the same lamp and received the same response about how they only carry heat lamps with a click on/​off but instead of just standing there waiting for me to leave with the lamp, they helped me solve my problem. they looked up my account and were still unable to find the sku for my defective lamp but a manager, chris said that even though he could not find the record of that specific purchase, he understood the need for a safely working heat lamp and allowed me to replace it, free of charge with one of the lamps they had in stock. I was blown away, I had been expecting to pay full price for a new lamp because I totally understand the no receipt-​no return policy and also at that point I felt like I had no other choice.
in comparison to any other pet store I have gone to, this location is the least helpful. although in terms of inventory, this place does alright.

Customer Service here can be hit-​or-​miss. Sometimes it’s really great, sometimes it’s awful (and I’m talking less than 1-​star awful)
I used to stop here once a week for crickets, but now I only come to this location about once per month. A couple of the long time employees know me and are very friendly and helpful. Unfortunately, there are at least two employees who are rude, have no concept of customer service (or just plain don’t care), and there’s one employee in particular (middle aged guy with a long shaggy beard) who obviously hates his job and should not be working directly with customers!

Terrible customer service and poor grooming.

Just brought my frenchie in to get his ears cleaned. I usually do this myself but I at times it’s just easier to pay for the cleaning when shopping for pet supplies. That’s why I’ve always gone to the petco that is closes to me. As soon as I got in my car to leave I noticed there was still copious amounts of dirt in my pups ear. To top it off there were abrasions in his inner ear! $ 8 for only a few moments if work, I would expect a little more. I would not recommend taking your dog here.

HORRIBLE!!! PLEASE DONT GO HERE !! I took my puppy Yorkie here yesterday to get a trim and they completely shaved off all of his baby hair. I was so pissed off. I cant BELIEVE the red headed lady went beyond my wishes and cut off all of his hair. I even showed her a picture of the cut i wanted! PLEASE DO NOT GO HERE! Petsmart will not have me as a customer anymore. Its such a shame that people with no experience with cutting animal hair get hired to do this as a living. Now my sweet little Enzo looks like a fucking Chihuahua .AND, If this woman who cut my dogs hair ever reads this, FUCK YOU!

We cheated on our regular store yesterday. But we were at Target and this was convenient.
Prices for cat food are very good, the variety is extensive. I was able to find packs of 24 cans of my cat’s food, plus a 40lbs dried food bag. Now we have kibbles for a while.

No appointment to get your dog’s nails trimmed. I like that. Puppy is not a huge fan of the process but she tolerates it well when she is getting attention from the other groomers. Thanks for making it a better experience for her!

I really don’t know what to say about petsmart each time I check-​in into a different location.
Even if I don’t have much to say, I write them reviews with 4 – 5 stars if I had no
problems and my check out was smooth:)
I just needed to buy some hamster bedding~
It was on sale~~ with a Pet Perks card so I guess I can give it 5 stars:)
If anyone can benefit from the Pet Perks lower prices, I would raise my hand up high!
I grew up. raising all kinds of pets and I still do (currently 2 hamsters and a dog)
and I don’t know what I would do without the special pricing!
I have to buy so much supplies for the different kinds of pets I always take care of!
I bet I saved over $ 300 dollars within the years! Thanks, Petsmart!