PDXMacRepair

A Frustrating Experience
I chose to use Roger due to the high ratings provided by Unilocal users, and it turns out that was a mistake. In his defense, there were medical issues that caused a delay in his ability to work on my Mac, but the (lack of) response from him was completely unacceptable.
I had my computer picked up on August 1. Roger let me know that the computer should be completed by Friday, August 3. After countless number of emails (most of which were never replied to) and 3 commitments to drop off the computer, I finally received my computer on August 31. The repair that was to have taken a couple of days took a full month. The issue was an inverter that was to be replaced. When he dropped off the computer, he demanded that I pay him the final bill, despite not having an invoice I could reference. I worked out an agreement to pay him in good faith that the computer was repaired.
It is not the beginning of October, and the same problem is happening with the computer that we asked him to repair. When asked if he would take care of the computer, he referred me to another store to replace the inverter (which was what he told me he was going to replace).
To date, I have not received an invoice from Roger explaining what was done on my computer. The experience was very frustrating, as any contact with him had to be initiated by me. With no phone number to call, I had to rely on email and hope that he would respond. Again, there were medical issues that he had to deal with, but I never received any information on this until after I had sent countless emails trying to get an update. I am requesting a refund on the work that was done, as I can not be sure any work was actually done. After this experience, I would not recommend him to anyone else.

PDXMacRepair picked up my iMac about 3 weeks ago. They asked for a $ 100 deposit (they insisted on cash). I have not heard from them since, nor do they respond to e-​mails. Their phone number is disconnected as well. I selected «ultra high-​end» for price range since all I got for my $ 100 is that my computer is gone.

It is pretty lame that I have to check the obituaries to see if Roger, PDXMACRepair, is alive. I contacted him on April 12^th after Apple Store gave me a high quote. Roger was very fast and attentive with his responds. We met at a coffee shop to go over the contract, the price was good and it was estimated to be about two weeks to fix my MacBook pro. After a few days he told me it would be a little bit longer because it ended up being a bigger job then he thought and needed to send it to a third party. After weeks of trying to contact him I got a response saying that the third party could not do anything. I ask if I could get my Mac remains and I tried to scheduled a meeting to pick it up. I did not get a response and now months later his phone is shut off and he is not responding to his email.

I wont take my mac equipment anywhere else. Custoer service is outstanding. they even showed me some cool tricks on my iphone. Make sure you tell them that I sent you ;-)

Thanks to good reviews, I contacted My Mac Fix to help with a cracked LCD screen. Roger responded right away, gave me a quote and set the process in motion. I had to pay for the part (a new screen) via Payal and once it arrived he came to my house, picked up the computer, fixed it, and returned the computer just a little over 24 hours later at which point I paid for the labor.
The entire process felt very professional and I felt comfortable leaving my computer with him.
Overall very pleased with the cost, right on the dot of what I was originally quoted. (Cost of new screen + labor). His costs were much lower than what I was expecting from a MAC store.
Aside from a slight hiccup in communication, this experience exceeded my expectations. In addition to the screen repair, Roger did hardware diagnostics and upgraded my Operating system. Dealing with computer repair is not fun but my overall experience with My Mac Fix was satisfying and I would definitely use it again should I need it. I would also recommend My Mac Fix to others.

Roger is the most knowledgeable computer person i have ever met. He is brilliant, easy to work with, professional, creative and knows the mac system like no one else. He has helped me professionally and in my home systems – as well as setting up the kids to be mac pros.
he is the BEST!

This is top notch Mac repair! I honestly don’t know of any other business that provides door to door Apple Certified service. And let’s face it, having a busted computer is one of the most inconvenient things ever in this day and age! In order to get this type of service in. Tampa, FL I had to drive 45 minutes, wait in line, drop off the computer, be without it for a few days, and then repeat the driving and waiting.
Not only did Roger respond and come to my house very quickly to pick up my Mac Book Pro, but he was excellent at keeping up with communications via text message. I was notified as soon as he located parts, and also as soon as he discovered that the problem was more serious than just a black screen :(At this point, it was clear that extensive repairs on a 3 year old computer was not the route to take… but what about all my data? I am a photographer with tons of photos, important documents like resumes, and videos I have shot at numerous concerts… basically irreplaceable memories. Roger was able to save my entire hard drive & put it on an external hard drive for a really reasonable price.
Can’t thank him enough!!! BEST Mac service ever :)

Roger is a highly competent and reliable Apple Consultant. Having worked with him many times in the past, I can say firsthand that Roger always has his clients best interests in mind. He is the only consultant that I would trust with my Mac.

Well – too bad. Looks like this dude paid Unilocal to advertise but he doesn’t return calls. His VM says to text him so I did. called twice-​have waited a week for him to get back to me.
Even geeks should know that you have to return calls if you want customers. I just don’t get why he would buy the ad here then ignore a call from someone who is willing to go out of her way to do business with him.
Found somebody else today.
Meh…if he works like he communicates I wouldn’t bother.