Parr Cabinet Design Center

I purchased cabinets from Parr for a kitchen remodel. The salesman was pleasant and low-​key — so low-​key that it was hard to get enough information. He seemed astonished when I asked about installation, made no mention of hardware, and forgot to give me my design fee credit on my purchase. He was hard to contact by phone and slow to answer emails.
But, here’s the real problem. The cabinets are poor quality. They are out of square, flimsy, have ragged wood in the back and gobs of glue that had to be shaved away. Some of the doors and shelves are warped, several drawer faces were mounted off center, one drawer was so out of square it had to be dismantled, shaved down, and reassembled. The corner cabinet had been dropped and was cracked and squashed. I waited weeks for a new corner cabinet to come from Indiana (I had no idea they weren’t local) while my kitchen remained useless, empty room. The salesman told me after it was all over that I had purchased «builders grade» and these cabinets are put in new houses all over town. I guess contractors get a big discount (I spent several thousand dollars) and don’t care if the cabinets are junk. I also did not receive the correct finishing pieces with my order — no quarter round for the floor edge, no scribe pieces to cover up the warped seams in my cobbled-​together island. Having a kitchen ripped apart is never pleasant, but the poor quality product made this a much harder and unnecessarily lengthy ordeal.
On the plus side, I finally sought out the store manager who stepped in and answered emails and phone calls more promptly. The installation manager came to my house, himself, at the end of the ordeal, fixed the drawer faces and wacky drawer, and installed the remaining knobs and toe kicks/​trim. Both the manager and installation manager tried their best to make things as right as they could.