Pacifica Senior Living Calaroga Terrace

I have previously reviewed Calaroga Terrace in November of last year and I gave it 2 stars. Unfortunately, I honestly feel that I should now rate it with only a single star, yes, that’s right, 1 Star and I would give it a «no star» if that were possible.
Since the last review there have been several really insensitive, unsafe and very disappointing situations that have occurred at Calaroga Terrace.
1) The elevators have been inoperable for much of the time. They have been broken for many weeks making movement in, around and out of the building extremely difficult.
2) An elderly resident had her car towed without any warning and there has been no apology provided by the executive director who, according to an employee, ordered that the car be towed. There was no attempt to make contact with the resident and it ended up costing the resident around $ 250. They also made no effort to help this resident retrieve her car, so a 90+ year old woman had to navigate her way to a location by walking and public transportation to get her car. This has been kept quiet, but I feel people should be aware of how you are likely to be treated.
3) A resident was locked in a storage room for over 2 ½ hours. The door was locked by a resident and only after her pounding on the door when another resident walked by was she released, unharmed, but shaken. Again, and I have spoken with this person to verify this, no apology has been given by the executive director.
4) The storage room incident was due to improper hardware on the door allowing someone to be locked in a small isolated and remote room. This is not an appropriate room for a senior living facility and to show that care for the residents is not a top priority, it took about 3 weeks for the problem lock to be fixed. No signs of this situation or hazard were posted, so it could have happened again.
5) I have learned that the BBB, Angie’s List, The Portland Police Bureau and the county Adult Protective Services have been contacted. Also at least one other senior living review site:
has been notified.
6) This week residents learned that there is to be a change in the company that manages the facility for Pacifica Senior Living. Residents are afraid there will be a rent increase and today I learned that there has been one each year for quite a few years, NOT what we were told by the sales person when we had our tour.
7) Recently storage areas around vehicles in the interior resident parking area were cleared of all stored belongings again WITHOUT ANY WARNING OR NOTIFICATION TO RESIDENTS! Many residents lost expensive and necessary belongings. I talked to two employees who told me that it was the decision of the executive director.
8) Despite myself and several other people bringing this to the attention of management, there has been change to the «fitness» classes. There is no fitness program at Calaroga Terrace. There is attentiveness, care or education in the support of fall prevention which is common with other senior living facilities.
9) Today I visited my parents for lunch and we sat with another couple who we learned are trying to move out as soon as they can. I could not tell them anything new about Calaroga Terrace with regard to these problems. They confirmed what I have suspected about the executive director, the site management company and the owner (Pacifica Senior Living), that being that they do not respond to any issues you may have except when you are considering moving in and paying them money.
I agree with another person who said that there are no good reviews among the recent reviews. Only older reviews which occurred 3 executive directors ago.
I hope people do not simply take my word for it on these issues. Please verify them for yourself and talk to residents without an employee listening. The residents I talked to are afraid to say much for fear of reprisal in some way. It is very sad and I am heartbroken over what we have moved our parents into. All we asked for was a situation that was safe, communicative, able to provide good food, clean and fitness focused. We were assured that this was the primary focus of Calaroga Terrace. However we now know it is not.

Great retirement home, found this gem for my sister. We have visited her several times and the food is wonderful. They have a dining room that is restaurant style with menus and it has high ceilings and wonder feel to it. My sister has a panoramic view of Portland and is very happy at Calaroga. The staff is wonderful and the people who live there are very friendly. They have a town car that will take her anywhere within 5 miles for only $ 5. Also lots of activities including morning mall walking at the Lloyd Center, happy hour on Fridays, and a computer room.