One Green World

Did have issues with delivery, but problems were solved to my satisfaction.

Beginning with the very first phone call, I’ve had really great customer service with the folks at One Green World. Knowledge, Enthusiasm, and Support are some of the first words that come to mind. I had done some research on what I wanted so I wasn’t going in blind, however, I learned so much more from talking with Mike and Phil. I purchased two elder plants (sambucus canadensis), different varieties (the york and wyldewood), and some fertilizer. I feel empowered to grow these babies and know where to turn when I have questions. I’ll be back for sure.

Shopped through your website for the first time yesterday. Great product lineup. Was also very impressed with the ease of shopping, services, and prices. You’ve earned another long time buyer!

The kids who I met working there are sweet and while one of them had a great deal of knowledge, the other did not. They had some interesting plants, kaffir lime and other hard to find edibles, but it was ridiculously expensive. We’ll see if the plants I brought home thrive next spring.
Update: Only 3 of the ten plants I purchased are living! And they are tiny, in June, after being coddled with attention and care. I can grow anything, so the failure rate of the plants I purchased is astonishing to me.

I always loved the variety and inspiration from One Green World, but was thrilled to meet the new owner Phil, today at the Portland location. He was very knowledgable, approachable and incredibly helpful. He obviously has a passion for edible plants and fruits, and offered great advice and honest opinions and preferences on the different varieties. I think the older reviews regarding customer service may have been true under previous ownership, but it looks like that’s been solved and they’re back to being my favorite place to spend money. Customers get to walk around the back and browse stock, and there is way more variety than the landscap-​ey shops like Portland Nursery.

I had OGW send me 7 plants to Alaska (I live in the lower 48) and they arrived perfect and at the correct time to plant for AK time zone. Never had a problem, their staff was kind, knowledgeable and easy to contact. I will definitely order from OGW in the future.

I ordered five fruit trees from them last fall. The package was arrived in the spring of 2013. First I was so surprised about the small size of their Seaberry. I ordered one male and one female. We planted them the next day after we received. But the female seaberry never came to live– One Green World shipped me a dead tree. Besides, the hawthorn tree I ordered from them soon got brown spots on the leaves. I brought the leaves and checked with our local nursery and was told the plant has fungus problem. Then I contacted the customer service of One Green World. I was told to wait for 7 – 10 days. But 20 days passed, no answer. When I call them again, the man told me I still have to wait for 7 – 10 days.
I ordered over 60 trees from several different nurseries since last fall. I had problems with 2 trees from another nursery. They are nice and responsible. ONE GREEN WORLD seems reluctant to BACK THEIR PRODUCTS.

I gotta say, i’m a little surprised by the reviews here. I’ve gotten a small variety of plants from OGW, and they’ve all been as described, healthy, well-​packaged (for the ones that were shipped), and met or exceeded my expectations.
The staff is knowledgeable and helpful, by phone, email, or in person (yes, i’ve done all three).
About the only negative thing i have to say about OGW is that their SE Portland location looks like a warehouse not intended for walk-​in customers. It is, sorta, in that you don’t get to frolic with the plants, but you can just walk in off the street and buy things. They need to put a sign up to make it clear from the street that it’s a retail location.
I’m lazy, and refuse to spend my time and effort on plants that don’t give me something tasty to eat in return. OGW’s stock is almost entirely edibles, mostly fruits. You can walk in and say things like ‘I want a tree,’ and they’ll help you figure out what kind of tree fits you and your yard. They have mundane things like apples and plums, but also a lot of obscure things like feijoas and pawpaws and korean bush cherry. And since they’re local, a lot of what they sell is pretty much guaranteed to thrive here.
Unless my feijoa bushes crawl out of the ground and slash my tires, i will recommend this company to anyone who wants to grow tasty and colorful things in their yard.

If you are going to order plants… Why not let them bring them close to you. One Green World is a pretty decent nursery, and having hugely discounted shipping if I do a short drive is a nice perk as far as I am concerned.
Good plants, good price, no long drive. Nice!

I’ve been doing business with One Green World for many years. As a matter of fact I’ve known Jim Gilbert (the owner) for over 20 yrs. They’re plants and service have hit rock bottom. Poor customer service. Hit and miss on the plants. You can order a plant in the fall and come to find out when its time to ship in the spring that they’ve run out. Very suspicious! Agree with Kevin M. They just keep getting worse. Look at the reviews on Dave’s Garden web site «The scoop» and you’ll see what I mean.
Also the descriptions are over the top and deceptive. Many of the fruiting plants they offer are at the most mediocre.

If only no stars could be a option! Poor customer service, poor quality plants, rude staff. Picked up several plants over the years, hoping it would get better… but it only gets worse every year. Check there ratings out on garden watchdog, very poor year after year. It’s a shame!

I love their edible landscape approach. I have enjoyed fruits from the nursery that I have never seen or consumed before. A wonderful collection of growing goodies!

Absolutely horrible service. Still no plants. DO NOT WASTE YOUR MONEY.
We ordered our plants on a Saturday, and we were told that they would ship on Monday. A week and a half later, we have no plants, and I decide to call Customer Service to find out what happened, and how I can get my plants and my shipping money refunded, since obviously nothing has shipped.
Right away, instead of being empathetic, they argue with me about whether I paid for delivery. So I have to scan my invoice (thankfully I kept that) that shows the $ 21 delivery charge. At this point, after consulting with management, I’m told that they will not spend a cent to correct the issue, and I can either pay for them to deliver it to somewhere else in Portland, or drive back out to their physical location (over an hour away).
I asked for a full refund. Hopefully they actually send that out, unlike the plants that they promised to send.

(This isn’t tea house, but be patient.)
I came across this mail order catalog nursery through the Oregon Association of Nurseries website, more about that later.
They are a huge, I think 70+ acres nursery, much of it greenhouses, that sells almost all of their plants by mail and shipping across the USA. That means they sell small plants that can ship. Most of the plants are very unusual or rare and expensive. But if you need a Japanese contorted mulberry tree, you can get it here, and it will probably be about 2 – 3 feet tall.
They are open one Saturday a month for walk in traffic and it’s a beautiful drive from Portland. I really got a sense of how fertile and valuable our nearby farmland is, it is preserved from suburbanization by the strict Oregon land use laws, and it gives us great farmer’s markets and local foods.
Each month they feature about a dozen plants for in person visitors on special. They bring a few flats of each to a small room in front for you to select. You can order anything they have from the catalog out in the greenhouses, but that area is strictly off limits and you get their pick. They have a portapotty. No other amenities. They are really not in person customer service oriented, but they have just a few in person customers once a month a few times a year.
I traveled out there to get some tea plants. All the teas: green, red (not rooibos), black, oolong and pu’er are made from the same plant: camellia sinensis, part of the family of camellia flowering bushes. The different types are determined by how the tea leaves are dried and cured. A 3″ pot of 18″ tall tea plant there costs $ 15, $ 10 on special that weekend. They have a plant that hopefully will be a little winter cold tolerant. So I’ll tell you how my tea plantation goes.
The Nurseries web guide
allows you to look up any plant by botanical name and find out which of 1300 Oregon nurseries have it, in what size and rough quantities. That is how I found the only place in Oregon that has tea plants — One Green World.
Worth visiting when they are the only ones that have something you want.

I really wanted to love this place. Their catalogue is beautiful and the fruiting trees and shrubs in it are inspiring. However, last year I ordered about $ 200 stuff –cherry tree, cranberries, huckleberries, fig, straweberries, lots of goodies. They were packaged well when they came. However, they were all much, much smaller than i could have found at a nursery around Eugene and all for higher prices. My cranberries died within a month or two and the fig never even leafed more than 3 or 4 leaves last year it was so small. After 3 times of trying to get a manager on the phone, she finally credited my account for the cranberries. Since it wasn’t planting season by then I decided I’d wait until this year to replace them. I drove all the way out there to the nursery. The woman who greeted me was extremely rude and for some reason acted annoyed at my request to get some grapes. She said that if they had time they would bring some out… Amazing. There was a younger woman there who was kind and answered some of my questions about the grapes, but overall I’ve never been treated much ruder at a place of business. I will not be ordering anything from them again. Buy at a local nursery so you can see what you’re getting. Around Eugene — Jerry’s in the springtime is great, Duckworth’s Nursery is amazing esp for trees, and even Down to Earth, as expensive as it is, has prices that beat OGW.

Lots of great hard to find plants and trees. If it weren’t for the customer service I would give it five stars. I won’t be going back though due to my bad experience.