Northwest Urological Clinic PC

The doctor himself is great! Dr. Myers is a wonderful urologist and has helped me so much! I’m young and was diagnosed with an incurable bladder disease that really was affecting my quality of life. But he has really helped me make it manageable.
The reason for the low stars however is that the reception staff is rude. The woman who you get directed to make an appointment just seems to not care about anything and has a demeaning tone that makes me feel like I’m being talked down to. When you call and talk to her to make an appointment she is rude about answering questions and seems to lack any sort of customer service (Honestly the first time I called, I didn’t want to go in because of how cold she was. I only went because insurance said it was the best option. I’m sure glad I went and discovered this amazing doctor but the receptionists leave something to be desired)
The other con is that woman behind the window always acts bothered when you show up to check in. She seems to be nice to everyone inside, but as soon as they aren’t talking anymore she just goes back to being grumpy and seems upset. Maybe her and the appointment maker should take a vacation to relax?

Was referred here. Waited 3 days for a call back to schedule an appointment, then waited two months for my appointment while doctor was on vacaton.
Receptionist was very curt and rude on phone, didn’t seem interested in answering any questions for a new patient. Showed up to the appointment a few minutes late and was told I was late and could not be see today had to reschedule and pay a booking fee. As I signed my name on the last page of the paperwork, ‘omg you haven’t even finished the paperwork’!, she said! She then proceeded to answer the phone a couple times and twice told people to speed here in there cars…
A man walked in and apologized profusely for being 8 minutes late, she let him right in… not sure what the protocol is here. After reading the other reviews now, it doesnt seem surprising, worst customer service ever.
I just wanted to get by balls checked, thanks i’ll be taking my business elsewhere.

This has to be one of the most unorganized clinics and the upper management is what allows their customer service to be so horrible. I have never heard a clinic’s manager yell at someone in front of patients before until I walked into this clinic. Absolutely the WORST customer service. They only care about $$$$ and could care less about patient care! Sad excuse for a doctor’s office!

Unless you are enjoying your pain, I don’t recommend these guys. I can’t call them doctors because the vey term is defined as a person who treats sick and injured people. The guys at Northwest Urology Clinic were clearly absent on the day they were suppose to take their oath to always aid people in need. These guys are only about the money. After receiving my referral from my insurance, they did nothing. So, I call them to scheduled an appointment after all my insurance has approved the visit. Yet instead of getting an appointment, I got fed the line on how they need to review the notes. This went on for three weeks every time I called. Apparently, they need to determine where it is going to pay off for them to provide you a service and/​or look up what’s wrong with you to determine where they are competent enough to see you in the first place. When you think about, that kind of scary. At all the doctors’ offices I have ever gone to, the doctor was competent enough to give me an appointment and then treat me accordingly. As a matter of fact, the day that these guys brushed me aside, my primary doctor office was able to give got a referral submitted to another urology clinic and within two hours that clinic was calling me up to schedule an appointment.

I have suffered through kidney stones before, that pain and sensation came back after only 5 years. Dang, time to find a doctor and see if I can get this thing taken care of. Since I had both moved and changed insurance since the last stone I couldn’t return to the previous urologist. I looked to my insurance and found a doctor that was close and accepted my coverage. I called to make an appointment and the very friendly girl said I need to have my records sent over from the previous doctor. No problem, a phone call to my previous doctor and the records were on their way (via fax) that afternoon.
A few days later I hadn’t heard from them so I called to see if maybe I was supposed to have called them. No, I was assured that indeed they intend to call me once the doctor has the opportunity to review my records, which I was assured were on his desk. Meanwhile I’m still suffering through a kidney stone with only OTC painkillers and am not getting any closer to an appointment.
Another week went by with still no call from them. At that point it had been a week and a half since I had my records sent over and they still hadn’t called me. Should I call somebody else? Well I’ve already gone to the trouble of getting my records sent over. So I called back, the doctor had still not reviewed my file, he is out of the office today but will be back tomorrow, we will call you tomorrow. At this point I’m pleading with this girl, «Please make sure to ask him to review this, I mean I’m in pain here!»
So now it’s been 4 days since that last call 2 weeks since my first call to Northwest Urological Clinic. I’ve called another office and set up an appointment (first call) and have had my records sent over there too. I have not called Northwest Urological Clinic back to tell them I no longer need the appointment, I just want to see how long it takes before they do get back to me, if they ever do.

After reading Lindsey C review I felt compelled to add my experience. Its hard to be objective when the Doctor you put your care in saves you life. I had Prostate Cancer, Bruce Lowe conducted a Robotic Assisted Prostectomy for me about 7 years ago. Ever since the surgery 7 years later I am Cancer free. The care service and attention was excellent. Dr Lowe has a quiet but professional demeanor, not warm fuzzy but cool and confidant. His PA Mandy is again the best. Several years past the surgery I still was troubled with minor incontinence Dr Lowe’s associtate Stan Meyers, MD handle a fantastic elective surgery that improved my situation immensely.
I could not be more please by the treatment and service this clinic has provided me over the past 8 years!

I can only speak for the customer service. It was awful. I don’t know who the woman was that I spoke to today, but I haven’t had anyone talk down to me so much in years.
I’ve had bladder health issues since I was a kid. This isn’t new to me. But I’m new to Portland, and I also changed insurance companies. The primary care doctor I went to referred me to a urologist at NW Urological Clinic because they accepted my insurance.
The first time I called, they said the doctor hadn’t reviewed my files yet but that I could call back later in the week to see when I could get an appointment. I called back today and the woman couldn’t find my records first (they had them Monday). Then she said the doctor said my insurance rejected it because I was «out of area» — not network… Just too far (I live 15 mins away). So I called my insurance who confirmed that the clinic should take it.
Then I called them back. The same woman answered and when I tried to explain that maybe something was wrong because my insurance was saying it was fine, she interrupted me to say «the doctor has made his decision». When I tried to figure out what she meant, she just got more mean on the phone. I asked if she could double check with the doctor and she said «I could, but I don’t want to.»
Umm. Ok.
Needless to say, I am not even trying with them. My primary care doctor heard about the issues and reassigned me to a doctor in Hillsboro. I’d prefer to drive some than be treated terribly.
Again — the doctors may be fine. This particular staff member was awful.