Mud Bay Timberland

This is not my neighborhood store, but I’m glad I checked this one out anyway! The staff, as usual, were nice even though I was there to see Felines First Rescue (adoption event).
I did some window shopping, and loved what they had available. I think they might even have a better selection than my local Mud Bay! They had some items I had never seen/​heard of before, but definitely interested in buying (ModMong Engaser laser, and an upgraded stainless steel version of my cat water fountain).
Also I loved how they demo the cat litter brands they carry! Soooo informative. They have pans out filled with the different cat litters (pine, clay, etc.) and they let you demo it by providing fake cat urine to see how the litter actually holds up. Anyone with a cat knows how valuable this info is (:

I love mud bay because of their quality and assortment of products. Friendly staff and clean store. Great place to bring your pup with you while you shop.

Ben was awesome! Thank you for the recommendations and of course the coupons for my next visit. The store looks very new and clean. They have great products with good prices. Thank you!

Their emplpyees have gone out of their way to help me with picking the right food for my dog. They answered my questions in a timely manner. They have a wide selection of products. They give treats to my dog and remember her name.

Paws down, the best pet store I’ve been to in Portland. The staff is extremely helpful, knowledgable and friendly. The prices are lower than the traditional pet stores and they have an expansive selection of natural foods & supplies. Plus the samples they give with every purchase are a nice bonus and an easy way to see if my picky kitties will like it without wasting full sizes. Thanks Mud Bay!

Awesome service! They have a wide selection of super cute toys for dogs, and a huge variety of treats. We love this place, and so does our dog!

We’re compelled to write this review because of the exceptional customer service we received on a recent visit. Our senior cat has been diagnosed with chronic kidney disease and was placed on a vetinary’s prescription diet. After only a handful of days, our cat was no longer eating the presribed canned food. We panicked because she wasn’t at all interested in eating any more.
We researched other options on-​line for diets for CKD cats & learned that we needed to find low-​phosphorous & highly moist food. Several higher-​end brands inccluded a variety of options that we could try on our cat. We then researched where we could find the food nearby since we didn’t want to wait to order on-​line since our cat needed to start eating again immediately.
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Fortunately, this Mud Bay location recently opened in our neighborhood and we knew that they carried several of the labels that we saw in our research. We went into the store and explained our dilemma to Katie, one of the employees working at the time. Before we could finish, Katie walked us over to several of the brands that we had seen on-​line, and others that she recommended that we hadn’t seen. Katie then took the time to explain other options as well, including some raw food alternatives. Katie mentioned the store’s policy of allowing customers to take 3 cans of food as a trial with their pets (at no charge). So, we selected a variety of brands and took them home.
Our cat has taken to several of the brands/​flavors of food that Katie recommended and is eating more now than ever before. She has gained weight and is no longer lethargic. She appears healthier and is super active again. We are so happy!
We owe this amazing turn-​around for our cat to Katie and Mud Bay. Katie was so enthusiastic, informed, concerned, caring and focused on helping us find a solution. To say that she provided us with excellent customer service would be an understatement. If she is a representative of this exceptional store, everyone should visit Mud Bay for their own pets!!!

Superior customer service! Very well educated employees who take their time to explain in very close detail their products. They work with you on a very personal level to best serve you and your pets. They go above and beyond other pet stores in the area.