Mr Rooter Plumbing

$ 69 to come out isn’t bad. However; their «Job fee» (versus hourly charge) was a lot more than I expected so I was shocked to find out the price of my toilet leak repair came to $ 395.66!
According to the web, plumbers charge between $ 50 -$ 150 an hour. My repair took about 2 hours, so their hourly price would be the top rate of $ 150/​hr.
The only good part was that they came out within 24 hours — but I’m still upset by their pricing and will shop around elsewhere if I have another plumbing need.

Waited around all day for our appointment that we made days earlier and they never showed. Called at 5:00pm to see what was happening and they said «sorry, we’re not going to be able to come today». Wow! A full day of my two days off work wasted! Another time we had a leak from the shower handle and the young plumber didn’t even think about checking the stem of the handle (which I told him I had recently replace the rubber seal on) before cutting out a hole in our wall through the backside and charged us $ 135. No thanks! Find another plumbing company.

I woke on a Sunday to find water puddles in the bathroom, and then water came up through the shower and the base of the toilet. I had seen a couple of good reviews for Mr. Rooter and called them. I was a little nervous because the receptionist couldn’t even give me a range of cost.
Adam called me in 10 minutes and was at my home in 15 minutes. He quickly explained what he would do and how much it would cost, and when the problem got a little more complicated, he explained why it would be a bit more. In the end Adam worked very hard and cleaned up everything leaving it better than before the leak! I highly recommend Adam if you can get him, but Mr. Rooter did come through for me.

Their tech Adam W. just saved the day! Had a laundry sink that was draining slow, then backing up into our kitchen sink. Then it was just completely clogged. My husband and I, and my parents had torn everything apart, and tried everything we could to clear it, but failed. I was dreading calling a plumber. Called at 8pm on a Saturday, and he came right away. Went above and beyond with his service, and was very nice to my excited, curious dogs. He even gave us a discount, and an extended warranty on the service. It was $ 260 to clear our pipe. Which is close to what we had spent on drain cleaners, snakes, and other tools needed to try to clear it ourselves. Definitely calling them again if we ever have a problem!

Top notch experience. Mr. Rooter was recommended by a septic company that suggested we needed someone to jet-​clean the drain. James was friendly and professional, and did a fantastic job. Prior to this experience I would have said spending the money for a company that uses a camera down the line was a waste, but without it we never would have seen exactly what the issue was (root ball), nor would we have been able to jet out the problem AND tell me exactly where it is in the line so I can replace the offending section. I imagine this would have been overkill if we had a simple clogged drain, but for this job (backed up line to septic) I don’t think I could have asked for more.

be careful I did authorize work on a rental house of mine and I did think it was very expensive for the amount of work I thought I needed and I was right. I paid $ 445 for a 1.5 hours work labor only no parts. I understand overhead but this is over the top. Thanks to my renter for calling me with his concerns about the cost and the time spent with the repairs.

Mr. Rooter was a great experience.
Jim McDonald was our man. He arrived in pretty short order and immediately impressed us with his skill and knowledge and confidence in what he was doing. We had a clogged laundry drain from the basement. Our house was built in the early-​mid 1960s so he gave it to us straight about costs and what other things might be wrong and was very matter-​of-​fact and had a most professional attitude about everything.
The price was about what we thought it would be for the service we were rendered. He quoted a couple of prices out of a standard menu of charges. We were charged a flattish fee (it’s plumbing, folks, that’s never a bargain, but these prices were reasonable within the context) and left with a bottle of bacterial drain cleaner and instructions on use and care.
The man was never off the job either. He looked over everything and gave us a couple of suggestions. When washing his hands during cleanup he heard a dripping noise and had to at least get an idea of what was causing it, and gave us a couple of hints on how to handle.
Given the price, professionalism, knowledge, and efficient service, Wife says she’d call him again. Wife knows value. Wife is, as usual … right.
They will come out and give you and estimate before you give the go ahead. So no reason at least not to call.

I’ve never really had problems with them before. I had a furnace that broke down during a holiday weekend and I called them up and they replaced the entire thing the same day. Yeah it took $ 1200 but the fact that they came out and replaced the damn thing and got hot water pumping through the house was alright with me.
Called them recently to fix a facet that required special tools that I didn’t have, like how to fix a plumbing issue. The dude was nice. He quoted me a price and replaced a few things here and there. Yeah it might seem like he jacked the price up, but he found a problem before it became a problem. So I’ll say money well spent. I rather pay $ 500 to have a problem fixed before it becomes a $ 5000 problem with a call to the insurance company.
He also inspected all the toilets and sinks in the house and made minor adjustments to the flappers of the toilet, obvoiusly the ones I messed up on. That was free!

Their bid was more than double compared to the others. My leaky bathroom is fixed within less than one hour, and I save almost $ 400 by using service from another plumbing company.

Came on time, technician nice… but calculated to take advantage of you. Had a toilet that was running just slightly and after a minor adjustment cost $ 220. Rip Off! No wonder why they are so quick to respond… nobody in their right mind should use them!

I have called on these guys twice in emergencies, and both times, they have been great.
I made the mistake of calling another plumber (see my other review) because I couldn’t find the phone number for these guys. What a joke!
Mr. Rooter, thanks so much for all shit (literally) that you put up with, and your good humor and professionalism while doing so.

Great service with the technician we used! We used them to replace our water heater and then again to handle a drainage issue we had in our house. Very professional, came ontime and was willing to do a few other things outside the scope and not nickel and dime us. I would use them again and highly recommend them! They do sell «high end» water heaters and toilets that are a lot more spendier than what you can find at a home depot, so jsut be careful. But, the tech was extremely honest with us about it and wasn’t attempting to oversell us on the products.