Mor Furniture for Less

We just purchased a bed and furniture from Mor. Fabulous customer service! Huseyin was our salesman, he was very helpful and knowledgable. We will defiantly shop there again in the future. Delivery was fast, as well as the set up. We are very pleased.
The warm cookies and pop are delicious!

Well… we went back — Someone actually addressed our needs this time.

They have some nice furniture but I would not recommend going here to any one! We bought a $ 2k+ mattress, a bedroom set, dining room set plus server and living room set… We spent several thousands of dollars. We were told the mattress was in stock and it was delivered right away. Everything else was said to be in stock and deliverable within 2 weeks. Complete nonsense! The earliest of the several rooms didn’t even arrive Ito the warehouse until 6 weeks later… the rest months later! Scheduling delivery is a nightmare! You would think after big lied to and forced to wait months your purchase would be delivered the next available day… Nope. If you want weekend delivery, regardless of its stock status, you can plan to wait at least 3 weeks at the minimum. After the nightmare that consumed a waiting period of spring and summer we were given a half assed apology and whopping $ 200 gift certificate. I’m an optimist, so as infuriated and annoyed as I was, I thought I’d give them another chance and use the certificate. Again, waste of time. The couch I ordered, although in stock, wasn’t available for weekend delivery until at least a month out so I was forced to take a day off from work. Now, I sit here in a parking lot in N Portland waiting for my last item, a coffee table, the one purchased with my couch from Over 6 weeks ago! It was «in stock in a week» in early December. Delayed and delayed again. Finally arrived and I was told to make an appt for pick up, which I did, and as though waiting nearly a year to furnish the home wasn’t bad enough I’ve lost over an hour of my Sunday so far waiting for them to figure out how to do their job. I’ve been told I have a box truck and the Grey pickup ahead. What nonsense! I can’t believe I fell for their ridiculous lack of professionalism and lying sales people.
I worked with Hudson who was nice and seemingly good at his job while he did his sales song and dance. Unfortunately at the end of the day if good communication means you are great at lying, making excuses and apologizing again and again… you can’t meet deliverables and are never going to be successful in your career.
I highly suggest you go ANYWHERE but here! They only get 1 star because I can’t give them a 0! If you have any questions I am happy to answer if it means saving you a year of frustration and inconvenience.

Horrible Furniture and even worse customer service! Anyone who reads this needs to read all of the awful reviews about their cheap quality furniture and their lack of customer service at the bottom of their Unilocal page in the «not recommended» reviews. These people lie and con there way into getting you to make a purchase and then once you receive your furniture and are dissatisfied, will not allow refunds or returns. What a joke this place is.

I had contacted customer service and was told my shipment was delayed for 3 weeks. I told her that I was told it would arrive by next Monday it was their guarantee. I ask to speak to her manager and she transferred me to the store to Saba in which Saba transfer me to her supervisor. I didn’t catch his name as he said it quickly. I want to say it was Fernando or Miguel.
I would not recommend speaking to the manager. I had called back and stated on their commercial and website it stated that it was free delivery if you purchase a certain amount. I went over that amount and the lady stated she would give me a discount little did I know the discount was only for the delivery fee and not the items. I explained the to horrible customer service supervisor that he was not giving me a discount on my items if the cost of delivery was the same as the discount. I told him it’s not what was advertise he said it was either one or the other. He was not listening to my story and not offering any empathy or customer service. On top he didn’t even look up my file or computer system to see my delivery dates or what I was told. He was very arrogant and stated he couldn’t do anything even if that was what was advertise. Several times throughout the conversation he stated he didn’t know what I was saying. I think this was due to the language barrier. He kept stating thats the only way the delivery people would be paid, so he needs to charge that fee. Needless to say I will be contacting their regional manager and possibly take my business elsewhere.
After reading previous reviews and my husband calling the supervisor we had decided to cancel. The supervisor as stated didn’t provide good customer service and was placing the blame on the advertisement and his customer. If he would’ve had a nicer tone of voice and was no arrogant maybe we would’ve kept our order but this review went from a 5 star review for Saba to a 1 star review due to the horrible customer service from the manager! This is only the 2x I have given a negative review over the whole life of my Unilocal

Great customer service. Saba was able to match a lower price and have the set delivered sooner than Macy’s. We’re extremely pleased with our experience. We will be coming back to Mor the next time we need Mor furniture.

What a pleasurable shopping experience! Hudson & Howie were patient and helpful and made sure I got the best deals for high-​quality furniture! This is my favorite affordable go-​to shopping experience in Portland.

It was time to buy new furniture after 15 years, two kids and three moves. Our first stop was at Mor. We were greeted by a smiling gentleman named Fong. He said he would be available for questions and to help us with anything we needed. He welcomed us to take our time and look around. He came back to us, as he was multi-​tasking with other customers. He took the time to measure and help sketch our floor plan, explained the different materials and put together a package price for us. Though it ended up they didn’t have stock on what we needed within 5 days on our couch selection, he was cordial and understanding, welcomed us to shop around, and come back if we changed our minds. We ended up coming back, and purchased a sleeper sofa and kitchen table the same night. He was absolutely cordial and thorough in completing our transaction. Please see him next time you’re shopping for furniture.

Very cheap quality doesn’t last long. Bought a sectional 6 months ago. Put it in my guest room it was used max of 10 times for only couple hours when i would have company over. The leather is peeling of and leaving white marks behind. Horrible Mor customer service. Had a technician come out he had me sign that it was fixed when he didnt do anything. He said he took pictures and will have them replaced. Never got a call. Called myself and You will speak to one person he will tell you that it will get replaced and the next will say that theres nothing in the notes and that im lying. Also i purchased insurance. Turns out theres no point to buy insurance because it still doesnt cover anything,
RUDE EMPLOYEES. go buy your furniture else where. Go to macys its more expensive but its worth it and the insurance you will never have problems with they replace right away.
UPDATE: MOR CALLED ME SAID THEY WILL RESOLVE AFTER THIS POST SAID THEY WILL CALL NEXT DAY. AGAIN NO CALL AS USUALL. I WENT BACK TO STORE AND THE RUDE MANAGER SAID WELL NEVER CHANGE THEM FOR YOU BECAUSE QUOTE ” YOU ABUSED THEM AND THEY HAD PUNCTURE MARKS”“
SERIOUSLY? I WISH I KNEW HOW TO UPLOADS PICS HERE. THERE WAS NOT EVEN 1 PUNCTURE IN THE SOFA. ITS JUST CHEAP QUALITY AND LEATHER COMING OFF.
I USED TO LOVE MOR BOUGHT ALOT OF MY FURNITURE THERE. NOW ILL NEVER BUY ANYTHING THERE AND I TELL EVERYONE NOT TO GO THERE

We had a great experience today purchasing a bed from Mor. We were helped by Huseyin, who was really knowledgable and not pushy. We got the exact bed we wanted for the best price in town. Everyone there was friendly, and it didn’t take long at all to get the deal done. Thank you Mor and Huseyin! We can’t wait for our new bed to arrive!

Went into Mors a couple days ago, it was seemingly very busy but Chris made a point to come over to us and make sure we were taken care of. He was very professional, listened to what we were there for and showed us our best options.
He is the only person I want to do business with when I shop there from now on! First class man.

Our experience was great!!! We loved working with Rodriguez. He was a great salesman and was not quick to pressure. We found exactly what we needed in a fast easy process. I am so pleased with next day delivery and the quality is phenomenal! Yay! Thanks to the staff for helping and giving us a great deal.

I went to Mor furniture for the first time and I was impressed by how great and friendly Rick was to me and my kids. I was greeted by Rick right a way and he helped me to choose my sectional and made sure that it would fit my living room. He also helped me to find my dining room table and chairs and explained everything in detail. My kids were also treated very well and had popcorn, cookies, and refreshments. Rick also helped my daughter with buying a full size bed and I felt so comfortable with everyone there that I am coming back to buy more furniture. Rick also helped me with the financing and I was so happy I qualified to buy the furniture that I really needed. Thanks again Rick!

Rick is great. Many visits to Mor and he has always been extremely helpful! Thanks Rick!

My experience with Mor overall has been pretty good. Our
Couch is SO comfortable. We recently noticed some tares in our large cushion. We are still within our first year after purchase so I knew I could call in and get help. After a few people not being able to get my situation figured out, I had Courtney on the customer service team help me and she was wonderful. I knew I could count on her just from the way she spoke to me on the phone. And she pulled through! Problem solved and we are going to co tone being customers and referring our friends and family!

We went in to buy a new Mattress this morning and before we could even get to the bedding display we were nailed by a sales person. In the beginning (Hueisan-​the salesman) was polite and helpful. But after about 20 minutes of hearing about his history and his bad back, his badmouthing other manufactures/​brands (some of which they carried). We walked out the door, as we were leaving he basically shoved a card in my hand saying something about commissions.
We drove to Mattress World NW in Clackamas and purchased our new bed there.
I did call Mor and let the manager know of our experience. WE WILL NEVER GO BACK

We bought our furniture in December. We have one child. We do not allow misuse of our furniture… However our furniture is getting lumpy and losing shape. Also DO NOT PURCHASE GUARDSMAN FURNITURE PROTECTOR!!! We got stains from WATER! It didn’t work at all. So in order to get the company to come out and clean, its a lengthy, difficult, confusing online form with photos you need to attach but have to be a certain size and its so slow… etc etc. Go ahead check it out. Guardman reviews on Unilocal are also HORRIBLE! You should be able to give your service agreement number, and set up a date for service. Period. They should fill out the form verbally over the phone and get someone to your door within a week. Im disappointed anyone would offer this service on their product. i will be completely reviewing Guardsman once they fulfill their service.

I really, really wanted to like this place. My initial experience was very positive right up until the time of delivery. Store staff were friendly and helpful. Interest free financing, went without a hitch. Refreshment while you wait, sweet!
Delivery on the other hand is the demise of this business and they will need to figure out how to make it work or they will go out of business. That simple!
Here is my experience — was told to expect to delivery between 3pm and midnight on Sunday. While midnight is late for us on a work night, we decided to deal with it.
Then we got a text in the afternoon narrowing time window from 8 pm to midnight. Not ideal, but we could cope. We cleared the space and was very excited to get our new sofa and ottoman.
We started watching House of Cards episodes to stay awake. We were getting tired but plugged away. Then, at 11pm we got a call saying they were behind and the earliest they could be here was 1:00 am. Really!!?
We live on a quiet street and you want to roll up in the middle of the night and wake up our neighbors?! We both have to be up for work at 5:00 am!
We looked on line and read several complaints of 2:30 am deliveries. Serious?! What, are they meth heads?!
We cancelled our order, which was going to need to be two deliveries anyway since some items were in stock and some would come later.
They did not seem surprised when we cancelled both deliveries. Must happen a lot. Again, makes me wonder how they stay in business with such a shitty delivery system. We both went to bed angry because we really felt let down by Mor, especially after we were treated so well.
Oh well, we took our business elsewhere and never looked back!

Went in to get a couch. Picked one out and was told it would take 3 weeks for delivery. I told the salesman that I would not wait 3 weeks for delivery. So I chose a different color and was told i could have it the next day. i gave them my card and id to complete the deal.
The salesman came back and told me the couch would take 3 weeks for delivery as he made a mistake. He already charged my card and told me if I wanted to cancel the deal I would have to wait for a check in the mail to get my money back, which takes 3 weeks according to the paperwork. I told him to cancel the deal then another salesman chimed in and said they were expecting a shipment of my couch in a week and I could have one then. I waited a week and went back to the store. They did not remember me and I had to explain the situation all over again. They never had a shipment of my couches coming in and gave me a couch that was reserved for someone else that was still waiting on other pieces.
Long story short I ended up getting my couch a week later after much arguing and explaining. To their credit they were able to get me my couch a week later as promised, however I was lied to several times in the process. This is why I gave them 2 stars instead of 1.
My advice: if you’re going to buy something from mor furniture, hold on to your money until the deal is set in stone and delivery is scheduled.
Ps the delivery guys were great and if I could rate them separately I would give them 5 stars.

And for my 1,000^th review, I bring you Mor Furniture. When I first went to Mor Furniture after I moved here I didn’t think it would be anything special. I was surprised though, and we have since bought two twin mattresses, a sofa/​ottoman/​chair set (purchased at Tigard location) and a king size bed frame from them.
We called them back recently to see if they still had the same sofa and love seat, but they were out of stock forever. Before hanging up, they took the time to tell us where we could find the exact same thing at a completely different store. That was really nice of them, and we got a great deal!