Monte Shelton Motor Company

I worked with Sal Afzal at Monte Shelton Jaguar for my purchase, coming from a series of Audi’s. I’ve found Sal to be very attentive — he’s always been available to help, and easy to connect with on his cell. He and the team worked hard to find the car I wanted, one of a very limited edition in the US. Since taking delivery Sal has very helpful in making sure that everything is pitch perfect and has assisted in ensuring I can get access to the right folks at Jaguar for information and parts. We’ve done a significant amount of customization to my vehicle: Wheels, tires, brakes, bodywork — Sal and everyone in service and parts have been great. A special shout out to Will in Parts as well — he knows all.
I highly recommend Sal and Monte Shelton. As a smaller dealer they take the time to get to know you, and you get a sense that they appreciate your business — rather than simply being customer #1 254 873. For example, Monte Shelton popped his head in the car while I was taking delivery.
They will continue to get my business, Im writing this review 6+months after delivery and the commitment to service is still top notch. Hopefully I can own one of their cool antique vehicles someday.

AMAZING CUSTOMER SERVICE. I recently purchased my first car from Monte Shelton Motors and it was the best car buying experience I’ve ever had. My biggest fear when buying a car (and I know I’m not alone) is that I will get pressured and treated like I’m just the one purchase away from making a salesmen’s quota. THIS WAS NOT THE CASE AT MONTE’S!
Not only were the salesmen very friendly and very helpful, but they also work very well as a team. At one point I had 3 different people working together to help me make my decision. They really know how to make a customer feel comfortable… and this is great when you’re tasked with the stressful duty of finding a new car.
I would definitely recommend this place to anyone. They have a great selection of cars, great customer service and they’re willing to work with you to meet your needs.
The icing on the cake was when I signed my final piece of paperwork and the owner stopped what he was doing and came over and shook my hand and thanked me for his business. They truly realize that business isn’t just one sale… it’s repeated sales.
I will definitely go back to Monte when I need an upgrade from my new Supercharged Audi S5 :-)
FINAL NOTE: Even though I didn’t actually purchase a Jag, I gotta say… those new models are absolutely beautiful. Nice work Jaguar.

Got a completely LAME reply to the same post below that I put on FB. Basically, they said that they fired the inept sales guy (shame on me for trusting their rep’s knowledge of their own product!) and that they were basically not responsible for their own defective product. If the manufacturer won’t warranty their massively over-​priced rims, as the dealer they CERTAINLY WON’T stand behind them either. Great. Rating still stands since zero stars are not an option. It’s worth the drive to Spokane, I can’t imagine the dealership there could possibly be less customer-​service oriented than Monte Shelton.

The first thing I’ll say about Monte Shelton Motors, is that nobody ever seems to leave once they start working there. Monte must be a really great guy to work for.
I bought my 2001 Jaguar XKR new from Monte Shelton. The salesman that sold me the car did leave Monte Shelton about 2 years ago. Rest in peace, Hank.
My service advisor, Bobby, has been the only service advisor I have ever had unless you count when Rick fills in for him. I have taken my car to Monte Shelton exclusively for anything that is not mundane such as oil changes and tires.
Even though my warranty has expired long ago. I really don’t want to trust my car with anyone else. The mechanics at Monte Shelton are like the rest of the staff. They have been there for years. They know Jaguar automobiles, and they have the full backing and training resources of Jaguar at hand. I know that parts installed in my car are genuine Jaguar parts.
I have had a couple of major repairs, and a few minor items that I have brought the car in for, and each time I get a honest estimate of what is going to be required to rectify the problem. I have never had to return to them to have an issue readdressed. The mechanics at Monte Shelton are the best in the Portland area when it comes to Jaguars.
That said I also realize that I am going to dealer service, and I am not going to get a bargain on what repairs cost, but I am more interested with getting repairs done correctly the first time verses saving a couple of bucks.