Meineke Car Care Center

I went here for a tune up on my Ford F-​150. I had called a dealership for an estimate and was told at least $ 750, plus more should anything (like one of the bolts that are apparently notorious for it) breaks and they need to replace the part. Rob and crew gave me an estimate of $ 325 and no extra charges. They held to their estimate. Not only that but the notorious bolt broke off. They had to replace the intake manifold in order to deal with the bolt. They did so at no extra cost. I will definitely return to this shop. I gave a ⁴⁄₅ only because I feel communication could have been a bit better; a quick call to update on the status of the repairs would have been appreciated. But their work was solid, and their approach seemed more honest than the Ford Dealership I called.

DO NOT TAKE YOUR CAR TO THIS MEINEKE! LEARN FROM MY HORRIBLE EXPERIENCES!!! INEXPERIENCED «MECHANICS» DAMAGED MY CAR AND OWNER ROB REFUSES TO PAY FOR REPAIR!!! READ FOR WHOLE STORY! The first time I took a car to Meineke for an oil change, they failed to put my oil cap back on and did nothing to make the situation better for me. I stupidly kept going there after they got some new «mechanics». This last oil change with them will be my last. My car operated just fine before taking it in for an oil change; afterwards it made a loud clunking sound from the rear of the car. I took it back the next morning and asked if they had taken my wheels off during the oil change. The person working said that the «mechanic» who had worked on my car wasn’t in yet, and when he came into work they would find out; it obviously wasn’t important enough to warrant calling him and I was too nice to demand they do that. After having my car for 5 hours without calling to update me, I called to find out that not only were they claiming that they had not removed my wheels during the oil change, but they had proceeded to take them off that day without calling for my permission first. To my horror we also found out that they had dropped a lug stud into my drum and attempted to remove my drum brakes, which they could not do. When we went to pick my car up they showed my husband that they had tried removing the drum with a pulley, and when that had not worked they had tried hammering on it many times to dislodge it. I demanded they take my car off their lift, and my husband had to wait over 30 minutes while the mechanic struggled with the simple task of putting my wheel back on. I will never know what they did to my car the first time they had it, but on this visit they damaged my car while incorrectly attempting to take my brake drum off. I got my car out of there and I took it to Les Schwab’s where they diagnosed that the lost lug stud may have been the cause of the loud clunking sound (which if it was the cause, proves that Meineke did indeed take my wheels off during my oil change, then they lied about it). They also diagnosed that my drum had been excessively hammered on, warping the wheel mounting surface, and that the spindle had also been damaged by what looked to be a pulley being used while not properly centered causing a divot in the top left of the spindle. Lucky for Meineke that was able to be fixed with a file. When my husband called and spoke with the owner of this location, Rob, he sounded as if he doubted what Les Schwab was saying and that he would covered the cost of the drum but that was it. I wouldn’t except that so I called Meineke «customer service». I had to file my complaint then wait for an agent to call me back. I found the agent who called, Leah, very rude and unsympathetic. Leah informed me that this Meineke is a privately owned franchise and she couldn’t actually do anything to make the owner pay for the damage his «mechanic» had done to my car, so all she was doing was playing mediator. She told me she spoke with Rob who said that drum brakes can’t be damaged from the outside (which is false) and that he would only pay $ 150 for the drum. I told her I expected him to pay for not only the drum but for the labor and two other parts that would not have needed to be replaced if not for the drum having to be replaced, which came to a total of $ 293.15. After waiting several business day without hearing back, I had to call myself to find out that Rob, the owner, is refusing to pay the total bill. DO NOT TRUST THIS CRAPPY BUSINESS OWNER!!! The people who are leaving good reviews got lucky!

The owner (Rob) at Gresham Division St location is honest, reliable, knowledgeable and more than I could ask for in a mechanic. He runs his operation with integrity with a quick turn around. His mechanic Mike has been in the business for 20 plus and it shows. Rob explains throughly and provides options. Has a great personality, asks questions and doesn’t make you feel like a «woman» while listening to you make sounds effects in your explanation lol. Thanks Rob for taking care of all our family vehicles as if they were your own!

I signed up for Unilocal just to write this.
Yep, that bad.
Had a Groupon for a «high-​mileage» oil change, which was a good $ 8 more than the standard change. Scheduled an appointment.
Arrived on time, with one car ahead of me.
An HOUR AND A HALF later they finally finished.
Paying out, I inquired as to what differences in oil etc. the «high mileage» change involved.
The manager laughed and said there was no difference, then asked how much more I paid than the standard. When I told him, he laughed again and shrugged his shoulders. Just $ 8. NBD right?
I will never return.
And hopefully I just saved you a trip!

This place is great they did their best to get the job done for my poor but. Had trouble paying for the work considering my finance company would not extend credit. Being between paychecks they did their best to finace on their end. They checked the problem and gave a nice price for break job. Even told me I could shop around my own parts and they will charge labor so it would lower the final price. Which was way lower already from my other auto shop I usually been to for auto work. Excellent customer service!!! They dont make you feel stupid and explain in detail wats wrong what needs to be done.