Massage Envy – Mall 205

I booked an hour massage for this place online on a Sunday. Never received a phone call as it states on their website to confirm the apt. When I tried calling them no one would answer.

I used Massage Envy for about 3 years and while the therapists were fine, don’t sign up for anything from these guys. I understand this is a business, but taking money from a customer, me, and not providing a service is simply THEFT! I don’t care what their policy is, if they stole from me they’ll steal from you as well. BUYER BEWARE! DON’T BE MASSAGE ENVY’S NEXT VICTIM. Sincerely Craig Gilson.

This was my first-​ever massage experience. I came here to use up a gift card that I had received from someone last Christmas — apparently I waited a little too long since the price of the gift card was now $ 10 short of covering a basic massage.
The front desk area is very calming and inviting and after you have checked in they take you back to a more relaxed waiting area where you can treat yourself to some tea or water while you fill out your form to personalize your massage experience.
The massage rooms are clean and my masseuse was, from what I could tell based on my non-​existent massage experience, very thorough and knowledgeable. He did very well with judging my comfort level based on pressure and always asked for feedback to make sure he wasn’t being too firm or too soft.
The reason why I gave this place two stars is largely based on my experience when I was done with my massage and was checking out at the front desk. I understand that this is a business and that to do business you must sell your product. But when a customer comes in for a GIFT massage and tells you, kindly, that they’re not interested in a membership, please just stop and leave it at that. I very politely declined signing up and handing over my credit card FOUR different times before I finally became stern and got the point across. The girl trying to sell me a monthly membership was VERY pushy and just did not understand «no.» I’m very sorry this happened because up until this point I had enjoyed my experience in an otherwise cookie cutter-​like massage chain, but this just ruined my relaxed mood and left a very bad taste in my mouth.
I will not be back to any Massage Envy.

«Hello, my name is Nina, may I place you on a brief hold?»
…Fifteen minutes later, still on hold? At 7:45pm on a Thursday night. Must be very busy. I’ll get a massage elsewhere.

I was gifted a massage here. I prefer women health care providers & lmt’s but they only had a guy available when I could come in. When he walked into the room he was confused as to why I hadn’t removed all my clothes. He was awkward but I gave him the benefit of the doubt. He said he couldn’t work on me with my clothes on. I told him he could just work on my arms & legs. As a POC, it was super awkward for me. I thought that maybe as the client you know, I could have my say in how I want my massage. I almost got up & walked out of the room but I really wanted the massage. I will never ever darken these doors again. The dude had no bedside manner or respect for what a female client might prefer. It was truly a disturbing experience which is kind of the opposite of what a massage should be.

I had a great massage by Lavonne, so I have no complaints about that. It was so good that I started thinking maybe I should sign up for a membership. However, the checkout experience left a bad taste in my mouth. When I scheduled the appointment over the phone I explained I had a gift card for one hour but would like to pay extra for another half hour. I was told it would be twenty dollars more. When I went to pay for my massage, she said it was 79.99 and my gift card would take off 40. I explained I was told it was 20 extra on the phone. She said the gift card was only worth 40 (the card did not have a value, it just said one hour massage) and that the extra half hour was 35. I don’t understand this at all. So one hour was 40 but an extra half hour is 35? I didn’t want to be rude or argumentative, so I had to pay almost double what I was told on the phone. She did finally apologize when she saw I was upset, but there was not any attempt to try to make it right in any way, so I left feeling like I was the victim of a bait and switch.

Oh my! I’ve had a million massages but I must say-​if you need muscles worked through or corrections made ask for Charl Davidson (yes, Charl and not Charles). He worked for years at a chiropractor office stretching and helping fix clients but sadly the office closed and thank GOODNESS, Charl came to the 205 Mall Massage Envy! You MUST GO!

I like Massage Envy for a good, reasonably priced massage. My husband and I have been going here for awhile and the membership makes us take the time for a massage, something we might otherwise neglect. I have three favorite massage therapists who all do a great job. This location always is clean with a friendly front-​desk staff. They even have a couple’s room. I wish they had online scheduling, that would make the process easier.

Tried to book a massage online. They never called to schedule my appointment and immediately sold my email address to spam lists. Boo!

Great massage this evening from Jacob. He didn’t talk during the massage, which is perfect for me! It was so relaxing and he did it just like I asked him to.
Also, the front desk workers didn’t pressure me to buy their monthly package which was EVEN nicer. I really dislike when I’m hounded to buy something.
Place is clean and quiet.
I’ll be back.

I recently purchased a gift card for my husband as my mother has been coming here for a while and it’s close to home.
There were two woman who greeted me and the front desk and both seemed eager to help assist me. The woman who ended up helping me was very nice to speak with and very knowledgable about all of the massages and extras. I felt very comfortable knowing that my husband would receive great customer service.
When he gets his massage, i’ll update my review with his comments :)

The first front desk lady was very nice, Leslie on the other hand was not very friendly. She asked how my massage was and I said it was okay. Her response was that’s good. I will not go to anyone else but Jacob anymore. He is amazingly talented.

I had great massage with JC. She’s really thoughtful n knows what she’s doing. I feel so relaxed after I could float away…

CUSTOMER SERVICE!!!
This particular store has no idea what customer service is. I asked the receptionist how many massages I had on my account. First, she said none. I asked her for dates so I can verify myself. Before giving me any dates she says, «Oh, I found 1 more.» So I made another appt only to find out when I was checking out AFTER I had the appt that I owed $ 39! I did not pay because previously I was told I had 1 on my acct. The next day, the receptionist that told me I had 1 left called me to say that she doesn’t remember the exact conversation but that I would need to pay. I asked to talk to the manager and not only was she not helpful but started arguing with me!!!
I really like the massage therapist there but this is a huge deal breaker for me!!!

It’s all about expectations. I don’t come here for a spa-​like massage and to feel pampered — I come here for routine maintenance. For that, they meet my needs and exceed my expectations. I have tried a few therapists here. I describe what I am after (deep tissue, hot stone, Swedish massage) when I call to book and ask for a recommendation. Has worked out well so far. I don’t care if the massage therapist talks or not. If you don’t want them to talk and ask nicely, I am certain they would honor that request. Jasmine did a great job of knocking my tight shoulders and neck knots out after I had gone too long without coming in. Shannon can work my back out like nobody else in an amazing deep tissue massage. In fact, she does a better job on deep tissue massage than any of the spas I’ve ever been to. Sure, I’m not lounging around in the steam room or sauna in a plush robe, noshing on spa snacks and drinking fancy spa water but I am walking out of here feeling much better than when I walked in. And it is a bit more spa vibe than the average chiropractic clinic massage therapist can typically offer. Facility is comfortable and clean. Front counter staff has always been friendly. I like this location better than the others in the area that I’ve tried. Also like that Massage Envy has locations all over the nation so I can have the option to get a massage when I’m on the road for work.

Just when u thought things could not get worse… they did. It seems every week there is a new front desk staff. After repeating my name 3 times my BP is already starting to rise… like, how many people to you have schedule at X time??? Really? My wife has had the same experience. But now they have new owners. I thought, i must get better… NOT. Its more and more like going to McDonalds than anything else. There are maybe a few good things on the Menu, but that’s about it. There are 3 therapists worth seeing… out of 28? Not very good odds you will ever see any of the good ones since they are booked for three weeks out. So good luck, its cheap, but like they say… you get what you paid for!

I have been a member of Massage Envy now for a couple of years. I like Massage Envy for their ability to get me in quickly for a massage… sometimes same day, and for the fact that it’s a good price. Also… love those heated tables. I crank mine up super hot. The down side is that the massages are 50 minutes not an hour, and if you don’t know your massage therapist it can be kinda a crap shoot on the quality.
My advice on going here is:
1. Find a massage therapist you like and book with that therapist on a regular basis.
2. Book ahead of time so you actually get your preferred therapist.
Out of the Massage Envy’s this location has been pretty solid. The therapists here do a consistently good job.

Not relaxing when you’re grilled as to ‘what stops you from getting a massage more often’, then having a 90 minute stone massage consist of stones being dropped and being asked ‘did I already do that?’ Not awesome… I could go on & on, but you get the picture … If you want a relaxing massage, try somewhere else that’s not a chain with sales people.

So I joined after all and I’m so glad I did. I’ve been seeing Jeff regularly for my levator scapula and my sternocleidomastoid. He’s amazing and has helped me tremendously.
He’s excellent with his client teaching. He thoroughly explains what is causing my pain. In the past, I’ve gone to other massage therapists for shoulder pain and they’ve simply massaged my shoulder. Jeff explained what was causing my shoulder pain — my levator scapula and scm in my neck.
He never lets me leave without exercises to do on my own between sessions and observes me to make sure I’m doing them safely and correctly.
If Jeff ever leaves Massage Envy, I’m hunting him down.

I have been having Jenny for my massage almost a year.
I was lucky. Because of my first experience at this place was with her.
I used to be a massage therapist in Japan so I know what I need to get.
She is quiet and professional. She knows what I need.
I tried 2 other therapists there but my body reacts great with Jenny’s massage. So I am sticking with her now.
But I don’t have much time for myself. So every time I go to see her I get 90min. I wanna switch to 120min from now on.
It is hard to find someone good. It is not only technique, personality is important as well.
So for me Jenny is great. If someone tried this place once and you were not happy with your therapist you better try Jenny’s massage.
But she does not work everyday. so don’t steal my spot LOL.
This place is really good deal. The price is very nice for me.