Massage Envy – Lloyd Center

I’ve been getting massaged here for almost 2 years and the only problem I’ve had is finding a masseuse that I really like, only to have them move on elsewhere. Everyone has been friendly and have listened to what I want or what areas to concentrate on. Thank you!

1. Appointment scheduling mixup regarding length of massage.
2. Massage (although somewhat adequate) did not really address issues after discussion about problem.
3. HARD sell for monthly massage program «what can I do to have you signup before you leave»…
This was my second try at a Massage Envy. Really I would rather pay more and at a local therapist for a better experience.

And the other shoe drops! A class action settlement (of which I am a member by default) is pending in a lawsuit against Massage Envy for the exact practices that so frustrated me, and are described in my original review and earlier update. It seems I’m not the only one with a dim view of ME’s business model of collecting payment without the ability to conveniently provide services to the members paying them, and then refusing to let members stop or suspend autopayment and use accumulated services for which they have paid.

I’ve frequented Massage Envy in Seattle for a few years, so this review is for the Portland Lloyd Center location.
This spa is clean, the receptionists were cheerful and professional, the waiting area is calm and quiet — all which helped me to relax quickly. My masseuse was great and listened to my requests. Over the years, I’ve found that all ME masseuses are responsive to comments, so if something is not working, I’ll speak up and they’ll adjust. After the first few moments at this location, I didn’t have to say anything and was able to enter into pure bliss for 50 minutes. I’ll be back!
Massage Envy in general is a large national chain, so don’t expect a boutique spa experience serving you tea and crumpets, but they have great hours and it’s easy to make an appointment, even last minute. I’ve had over 6 masseuses between Portland and Seattle and have found each one to be professional and relaxing.
I am a member, and yes, they «get» you, as I discovered I would have lost my existing credits (about 10) if I cancelled my membership when I moved away from Seattle. However, they make it easy to use your credits at any of their spas in the nation. Now, I’ll just have to go 2x a month to get back on track in case I ever want to cancel and not lose money. I’m okay with that. :) Read the fine print of the membership before you sign up. It’s actually pretty clear.

1. It bothers me greatly that they still call it a one hour massage when it is 50 minutes. Call it a 50 minute massage. I wonder if the folks who manage this place have ever ridden a plane or a train & mind if the train comes at, oh, you know, ⁵⁄₆ accurate they one posted. I wonder if they mind if their mortgage were ⁵⁄₆ accurate.
2. They also have a peculiarity in that one can build up more massages than can be used, on accident, they don’t want you, and one day you have 4, and can’t use them, and one isn’t allowed to suspend their auto-​credit card payments. So they just keep adding up. One can suspend one’s account but then one can’t access their credits, so can’t get massages. You’re not allowed to gift them to a family member for free either. What can you do? You’re stuck.
3. It’s a great value. There are people there who are great & I’ve found one & see her exclusively & it is great. When you get a bad massage, it’s a real let down. When you get a good one, it makes your whole day, or week, and it’s great.
4. It’s great to keep yourself in a monthly (or twice monthly) schedule. May as well. It’s good for you.

I love love love this place! I have been coming here for 2 or 3 years now and I can’t say enough good things about it. I always see Amber and the only problem is she is getting to be too popular and is getting hard to get into. Thank goodness for her she keeps me moving. The front desk staff is friendly and I don’t find them pushy at all. The place is clean and nice and I really like being offered something to drink when I arrive. I think that is a nice touch.
I ma wondering ab out some of the reviews I am reading as far as I know there is no place that works on you for the full 60 or 90 minutes every place I have been usually takes off about 10 minutes for you to change and for review of what you want.
I don’t think this is the format to be discussing the way employees are paid. That has nothing to do with the work they do. From what I have been told by the people I know that work there they seem to think it is a good place to work.

This place is very hit or miss. No consistency in skill level with most being average at best massages. And their quiet room is anything but — the staff is so loud in here. Save your money and go to a real spa.

I signed up in January for a year’s worth of massages, but in February was laid off my job. When I asked if there was any way I could cancel, the woman was very unsympathetic and said no, but that they could freeze it for 6 months. Seeing this was my only option, I agreed. 8 months later, I still have not found a job and they are still completely unwilling to cancel it or help me in any way. I fully understand that I made a committment, but I have no job and cannot fulfill it. In a company that is promoting health and wellness, it is pretty frustrating that they are not willing to make exceptions when it is warranted. I spoke with Tanja who was only interested in repeating that I had made a commitment and that there was nothing she could do and kept talking in that «sales» voice that we have all encountered. She said I could call their corporate office, but that only routes back to her… so there is basically no one to help or even hear you out in a sympathetic manner. Basically, just another example of corporate greed and very little regard for their «clients».

When I made an appointment they pressured me to sign up for a membership; when I checked in, they applied more pressure; when I was undressed and ready for the actual massage, the therapist told me that due to a skin problem she would wear gloves; the gloves felt weird and made an annoying squealing noise all through the massage; when I I checked out, they applied further pressure to sign up for a membership; it was totally annoying and tacky. There was very little ambiance in the massage room.

My massage therapist Shayna is AWESOME! I was in need of a deep tissue massage and by dumb luck was scheduled with Shayna. After that first massage with her, I signed up as a member of massage envy and I’ve been going to her ever since. Before each session, she’ll ask about my problematic areas and will focus on those areas during my session. If she finds a knot, she’ll actually spend time trying to massage it out. She gives great deep tissue massages and I would highly recommend her!

I have been a member with massage envy with my family for years. Between the 3 of us we have been to many locations. For us the Lloyd center and Clackamas location are the ones we most frequent. Talk about polar worlds! Come to find out they are so different but owned by the same owner. My husband and I have really come to enjoy the services. I go to Lloyd for the facials! Which I love. He sticks to Clackamas for massages. After reading these comments I want to let a few tips for newbies so you can better your experience at Lloyd center. Either one is great, we enjoy both but Lloyd has the facials and the product I enjoy.
Cons
There isn’t a parking lot… But on street parking and a over flow 2 blocks away. Plan your trip with time for parking!
The lobby is small– but the front desk staff is friendly and jokes with you. Like neighbors. Which I love. They always make me feel important and wanted to be there.
Every massage therapist is smiling at you while you pass, and my girl for facials always remembers me and I get a great service if I tell them what I am looking for! Be honest and tell them. They will help you.
Due to the location there is a lot of walk by and walk in traffic. So it’s busy. Even crazy at times.
If you want a friendly neighborhood experience and a great service for a ridiculous price call them up and know what your getting. Ask questions they are there to help. Be open minded and give it shot. We love it, and I can promise you will too.

I’ve been getting massages since 1990. Massage Envy is the very best. Not only are the front desk staff friendly and competent but every therapist so far, (6) I think, has been A rated in my book. The consistency is astonishing and appreciated. I’m a very satisfied customer. Bob

So I understand why people hate on the place so much. Thought that I’d give you the pro’s and cons of this place:
PRO’S:
–Cheap massage: with a membership the massages are VERY affordable. Normally massages run around 70.00/hour in the Portland area. Do realize that the massages are about 50 minutes here to allow for turnover.
–Convenience: you can get a massage here same or next day if you call early enough.
–Array of therapists: There are a lot of different massage therapists. You are bound to find someone who works for you
CON’S:
–Membership: to get the good deals you need a membership. They are heavy pressure and a pain in the butt to cancel.
–Therapists: you get who they assign you to and sometimes you either get a newbie or someone who doesn’t work well with you. Once you find a therapist you like just hope that you can keep them and they don’t leave.
–Parking: this location only has on street parking… and good luck at certain times of day.
This place works for me because I like using the different locations and getting last minute massages. That being said I“ve had some great massages and some pretty terrible ones. If you are someone who only wants a massage every couple months and has someone you already use and like… stick with that plan.

Fabulous 2 hour deep tissue treatment with Aaron! Staff friendly and helpful, thanks for the hot apple cider! I will see you next time I am in Portland!

If this review was just on my massage therapist he would get 5 stars. Jason gives a great deep tissue massage which can be hard to find (the first therapist I tried had too light of a touch). I’m not a fan of the soft elevator music so he turns it off and I get Pandora going on my phone.
It’s sometimes hard to get an appointment made over the phone. A few of the front desk staff are always trying to sell you extras which I get is part of their job but if I say no it’s time to stop bothering me.
Massage Envy is just an OK experience over all. I do love that i can usually get an appointment after work. I can’t wait for Jason to move to a different location.

I was excited to sign up with Massage Envy. However, I was unable to get the same massage therapist – even when I was told that I could by requesting someone. I was also given excuses ranging from someone being on vacation to having no knowledge of the massage therapist (minutes later the massage therapist introduced himself to a client). The Lloyd Center location has much to be desired.

I would give this place no stars if I could. Do not go here.
A week or so ago, I went to Massage Envy for my first massage ever. My massage therapist talked during the ENTIRE massage, and the massage itself was very mediocre. When I was checking out, they let me know they had over 30 massage therapists, and that perhaps I could try someone else next time. I agreed, and after seeing the «Member» discount on the wall, asked if I could become a member. Of course the girl at the desk signed me up, and I gave her my card, and she had me sign on a document, and said «we just need your signature here to allow us to take the money from your account». She gave me my membership packet and sent me on my way.
A few days ago, after thinking about my experience, I chose to cancel my membership, and called them to do so. The man I spoke with told me that i COUD NOT cancel, as I had signed up for a 12 month contract. I was shocked! There is NO way I would have ever agreed to a 12 month contract, after just having one massage, and not even a good one at that! I was absolutely livid, and demanded to speak with a manager. He said he would have her call me — I never received a phone call back.
Today, I gave in and called speaking to a manager named «Sunshine» or something like that. This lady was definitely NOT a ball of sunshine. She was extremely rude, condescending and belittling. I told her my situation, and she verified that no, I could not break my contract, because it was a legally binding document, and she did not believe me at all that the girl had not told me anything about a year long contract. She said I could pay $ 98 to terminate early, which I refused because I feel that I was completely led on. When I said «what about the customer always being right», she basically told me that no, the customer was wrong, and she would show me the video footage of me being walked through my contract. I then told her I was going to have my bank not allow them to take the funds, and she said she would send me to collections right now if I wasn’t going to allow them to take the money.
I proceeded to tell her that I had done my research, and most of the reviews on Unilocal for her location gave one star, and she just said that if I wrote on Unilocal,she would write back and prove me wrong.
Then I threatened to call the corporate office, and she said «go ahead, they will say the same thing to you». I was absolutely livid at this point, and was shaking and could no longer keep my cool with this unbelievably rude and obnoxious woman on the phone.
After hanging up, with nothing resolved, I went online to call their corporate office, but the number listed is an «non-​working number»!! After going to their site, there is NO customer service line, and only an email to request info from corporate. To boot, the site I was looking at had reviews of their company — in 193 reviews, they had a total of 1.6 stars! Almost all the reviews give one star, and refer to them as scammers, and the worst customer service they have ever experienced (
).
After this horrible experience, I am going to make sure to post this review everywhere possible to warn people against using this totally sketchy company. I am also calling the Better Business Bureau right now.

I would absolutely recommend Jante to anyone who likes relaxing, gentle massages. Her work is heavenly and her massages are the very best I have ever received. Her scalp and full body massages are to die for! I have recently moved away from Portland, and I’m heartbroken I won’t be receiving her massages regularly. Check her out, she’s amazing! (Then post about it so I can live vicariously.)

Management stinks. They are rude and the massages are semi decent. Hard to find parking, noisy, you don’t get the full time.

Massage Envy is the McDonald’s of massage parlors. I should have done my research and realized their MO is opening as many locations as they can, not being a spot to professionally have my stress alleviated. Next time I’ll try out one of the places downtown that seems to know what they’re doing based on these reviews.