Marc Moroye, MD – Adventist Health

I called to make an appointment today and the receptionist was very rude. Her name was Jan and had an attitude throughout our entire conversation. I don’t go to the doctors often because I consider myself healthy so I’m not a pro or anything at making an appointment but I was very nice and went with the flow. My first time calling was around 9am on my way to work because that was my only free time. She answered the phone and said «Hello this is Jan» and seemed very irritated from the gecko. I asked to be seen by any doctor as long as I can be seen quickly because My lymph nodes were sore. She demanded I see only my original doctor and then we got my appointment set. Feeling bad that I was driving so it was hard for her to hear, I just brushed it off when she said in an annoyed voice «are you using headphone or are you in a car or something?» because I’m sure it was hard to hear. I got to work early so I called back and asked if I could change doctors since that’s what I wanted to do at the beginning but felt rushed. She was nice and told me that she would cancel the appointment for me. Assuming I wanted the girl doctor (my doctor is a guy and I’ve been seen by the girl too) she asked what time I wanted to schedule it for and I asked for the other guy doctor I haven’t seen just to see if I would like it better and she said «well he’s not accepting new patients.». I then said «ok well I’ll just stick with my old doctor and get scheduled for a later time» since I have errands to run. Her reply was «oh my gosh I already cancelled your appointment but ok what time do you want», she pretty much screamed «oh my gosh» and said that entire line so rude and annoyed, I seriously just wanted to cancel my entire appointment and didn’t want anything to do with this place. I work in customer service and get upset when people don’t know how to treat others nicely and with respect. I’m sorry, but your job is dealing with people all day, you should learn what patience is. She made me feel like I was such a drag and literally made me feel like a horrible person for changing my mind. There’s no excuse. If your having a bad day, that sucks because it’s not about you, it’s about the guests. Especially when you deal with people all day. Really? She needs to be re evaluated by management and either replaced or take some classes that will help her with her communicating skills.