Lombard Animal Hospital

I called the clinic because my rabbit had gotten really sick. They told me to come in right away, and the vet was able to see him within 5 minutes after I got there.
Although my bunny didn’t end up making it (his respiratory problems were too serious), the vet took the time to tell me about the issue, and even did a free Xray to see the extent of the problem.
The doctor and the staff were very knowledgeable and compassionate. I will definitely be back with my other pets.

I’m still searching for a vet that doesn’t spend the entire visit trying to push you to buy their sponsored products. My dog is currently in pain and suffering from side effects of a product that they insisted we buy, and they won’t even see her to help relieve her pain — they’re too busy and can’t be bothered. The office staff is curt and is more interested in chatting between themselves than helping customers; they make you wait for a long time each visit, only to sell you whatever makes them the most money. They don’t tailor treatment to the individual animal — they just recommend piling on expensive products and treatments with no concern for how they might hurt a dog — and this was just a routine visit! When a dog actually vomits during a visit (like mine) and they still insist that you pump her full of four separate new shots and an additional new edible medication that they sponsor, it’s clear that they don’t care about handling each case with individual care. We’re still searching for a good vet, this definitely isn’t one of them.

We have been trusting Dr. Preston and the staff at Lombard Animal Hospital with our precious kitties for years now, and we could not be happier. One of our cats has asthma and despite years of expensive and stressful treatment it did not clear up until Dr. Preston worked with us to figure out that a high quality, meat only food with lots of omegas would radically decrease her symptoms. Our other cat had serious IBS for 5 years, despite lots of trips to lots of other vets. Dr. Preston was patient and non-​dismissive enough to help us realize that he is allergic to fish. The folks at Lombard are always there for us and our cats. Highly recommended.

Though a sad ending to our story, we had a stellar experience at this clinic.
I called my regular vet clinic (20+ yrs) because my 16 year old cat was ill. The newish receptionist couldn’t fit my cat in for 4 days. I wasn’t sure the cat would live that long.
So I called Lombard Animal Hospital and the wonderful receptionist worked us into their schedule the same day. Their charges are comparable to other clinics. As a new client, I was given a 10% discount, unexpected yet appreciated.
Saw Dr Misty, who was kind, compassionate, yet realistic about the possibility of recovery of my elderly cat. I appreciate that rather than being made to feel guilty about not spending $ 1500+ on procedures that may not prolong my pet’s life.
After blood tests, the decision became apparent and we had her put to sleep. It was not an easy choice, but the right one.
Though the clinic didn’t really know us, they sent a handwritten sympathy card with a personal message from each staff member. That was really unexpected and kind. Especially for my 14 year old who had to say goodbye to her pet.
We will be moving our other pets to this clinic.

read a couple of the negative reviews of LAH and I really believe those people were either high on gasoline or confusing them with Three Rivers Animal Clinic:(.WE LOVE LOMBARD ANIMAL HOSPITAL and recommend them to every one we know. We have been taking our kids (3 cats) here for at least 5 years, have gone through several surgeries, with 2 and treated asthma in one (that has all but nearly cleared up!) and kitty IBS in one that has also cleared up. Seriously, Dr Preston is the bomb! And as far as price goes, I have always felt like they were very fair about charges. Sure its not free, (to that person that commented on the price not being free?) but they have to make a living, for god sake. I have been to over priced vets with terrible service (three rivers in North PDX for example, who are the most expensive spot in town, where we were taking our cats to for several years, yet they still didn’t remember us each time we came in and actually confused our cats in their records so they were starting to treat the wrong cats for the wrong issues and didn’t ever respond to several emergency calls which is why we finally ditched them, I really could go on and on about 3 rivers and how much I despise them) but Lombard Animal Hospital is not that kind of vet AT ALL. We love Dr Preson, and the whole darn crew! And Amanda at the front desk has a small pet sitting service too and she specializes in special needs pets! Can’t say enough great things about LAH! We Love you guys!

Was expensive and spent 90% of the time trying to upsell me on a drug to give my healthy young dog to take every single day. No thanks, I said. Then the Dr. Walked in (in designer jeans and hair gel?!!) and began up selling me on the same product all over again! I couldn’t say no enough times! I was in to get my dog her first rabies shot, that’s all.
Then my dog had some eye goopies I was concerned about so I called to schedule an appt. the receptionist said yes, looks like we have an opening in 20 mins. I said that’s great I’ll head over. The receptionist said hold on, oh, looks like we will have to call this an emergency visit. $ 200 vs a $ 50 regular office visit. They weren’t doing anything, they had an opening… She just told me that. Why would I pay $ 150 more? Dumb, I said fine how about tomorrow? Lol… My dogs eye goopies turned out to be nothing to worry about. Will not be returning to this vet, too many red flags. I shouldn’t be the one dreading the vets office.

I have 4 pets now, 2 dogs and 2 cats. I had another elderly cat that had many health concerns and needed to see kitty heaven in the sky. I was a mess, Dr. Preston was a doll – very sensitive and professional. He took care of everything and made a difficult situation as good as possible. I was very grateful. In emotional times like that, you really appreciate a proper vet who is calm and collected.

It was time for our Ben to go to Kitty heaven & we were extremely pleased at the way they handled the situation. We have had to go thru this many times over the years but this was a First for us. They were so gentle, respectful. They really made the best of a very sad time. Some Vets won’t let u be with the pet but here they have a special room just for this purpose. They are incredibly compassionate!

Dr. Preston and Dr. Nell are very compassionate, kind and knowledgable about what they do. They have both helped care for my cat and dog for at least 7 years. We lost our dog Cheetah this past June and Dr. Preston personally called me to express his condolensces, the office sent me a card and I also received a card to notifiy me that a a charity contribution was made in Cheetah’s name by Dr. Preston. Despite it was hard to loose my 15 year old friend, I felt great comfort in their thoughtfulness and knowing she had the best care. I had moved across town to the SW three years ago, making it a challenge to get to appointments since I now fight traffic to get across town but, it’s has always been worth it. I rarely ever go on Unilocal to write reviews but, Lombard Animal Hospital deserves the 5 stars!

My pets have been treated by all of the doctors here at one point, and we’ve loved them all. A few weeks ago, they saved my cats life when he had a sudden overnight and VERY serious asthma attack. I can’t thank them enough (if the website was updated I’d remember the doctors name!). Definitely recommended… All around great team.

I have taken my pets to various vets in and around North Portland and BY FAR AND ABOVE, this place is absolutely the best. My elderly dog was having some serious arthritis issues and I finally decided to try acupuncture. It worked very well and the doctor was super knowledgeable about the procedure. They are very good about explaining vet care and you never feel rushed.
I was not having good service with another vet in the area so I decided to change vets permanently. I am so glad I did. The staff is wonderful and so caring of my pets. They even call the next day to check in to see how my girl was doing since the visit.
If you are skeptical of the service you are getting with your current vet, I urge you to try out Lombard Animal Hospital.

Lombard AH is fantastic! All the technicians and front desk staff are helpful, and always kind to me and my dog. Dr. Nell goes out of her way to offer Oscar the best care, and always offers options and alternatives for his special needs. Other vets I have seen did the best they could with Oscar, but Dr. Nell is the only one who has made a positive impact in his daily life.

Writing a review for a place we have never been, but service is service. I called early morning last week about our sick house bunny. The kind voice on the other end said that we would need a rabbit specialist and theirs did not happen to be in. She suggested another vet that might be in another clinic. That is right out of «Miracle on 34^th Street». And that’s what any self respecting bunny lover would do. We will remember you!

We just had our first visit and I couldn’t have been more pleased. All of the staff were friendly and helpful; the customer service is fantastic. I got tons of information loved that Dr. Preston was ready with answers to all of my questions. Our dogs are absolutely precious to us and it was great to see them so lovingly taken care of. They made sure that I had access to after hours support and were mindful of the fact that I’m new to the area so I felt rest assured that I would have all the support I needed in a new city. After years of moving around with the military and several different vets in several different states, we are so happy to have found the folks at Lombard and thrilled that we have found our family vet for life.

Love these guys! I was recommended to these guys by my friends and have since come to find that all of us use them! We’re scattered all around Ptown but are happy to make the journey to Lombard. Dr Nell and Dr Preston are super mellow and easy to talk to. The staff are fun and remember you. Even when your pet is a pill. I’ve got a bigger lab who hates going to the vet, but they make it as easy as possible for me to bring him and are sensitive to how he’s doing that day.

Dr Nell and Dr Preston are the most down-​to-​earth people I’ve ever had for our pets. They’ve cared for one high-​wire cat and two dogs for us. One of those dogs, a rescued pitbull with a heart murmur, not only went totally mellow with Nell, but I also learned more in a 15-​min visit with Nell about Buddy’s heart and arthritis than i’d learned in 8 prior years of visits with other vets.
We eventually lost Buddy — she died quietly one on a sunny August afternoon when, after playing in the sun with our daughter, she came into the kitchen, curled up on her bed, and died in her sleep. We got a card from the vet’s office, and months later when I ran into Dr Nell in a NE Portland coffee shop, she told me how sorry she was about Buddy. We don’t know each other personally, and at that point we hadn’t see one another in a long time. I’m telling you — these people care about what they do and who they do it for.
Quick highlights:
— separate entrances and waiting areas for dogs vs cats
— zero pressure to buy products or push optional procedures
— fairly holistic approach to our pets’ health
— locally owned rather than a front for a major national chain (not a veterinarian HMO)
— when they bought from prior owners (who were all about moving product and selling procedures), they kept most of the long-​term support staff and invested the time and energy to help them get focused on the patients and their neurotic owners. Probably would have been easier to fire everyone and start with a clean slate, but the extra effort seems to have paid off in that everyone seems to genuinely love their job and the animals they care for.

We have been with Lombard Animal Hospital for a LONG time. Our adopted greyhounds have always received the best of care since Dr. Preston and Dr. Nell took over the practice. When we had to face our first experience of putting a dog down, our beloved grey Zeke, Dr. Preston and the staff were beyond words fantastic. We trust Sophie, Artie, and Ray to their care!

Just a note in response to Greg H. — Lombard Animal Hospital came under new ownership November 2007. Hopefully, your unhappy experience was prior to that date. My husband and I currently own the hospital and offer increased appointment availability compared to the prior owner. If you are nearby and would like to give us a try, we would be happy to help! Sincerely, Dr. Nell Ostermeier
Of course, I have to give our hospital 5 stars — our goal is to provide the best service to our clients and patients as possible!

Unless you have money or credit cards don’t expect your pet to get treatment. At a time when people are experiencing great financial hardship I find it very disconcerting that ANY kind of health-​care service, whether human or animal, would demand payment for treatment. This is exactly how Lombard not only treats its customers (that is what you are… when it is a BUSINESS transaction) but treats its employees who have a pet which needs emergency treatment.
I just started work there a week ago and worked 2 days. My cat had blood in her urine and I took her in (on a Sat) and they wanted to know how I could pay for her treatment. They (office mgr) knew I was unemployed for 8 mo and living homeless and didn’t have any money. I offered to pay part of the bill (118 for exam, urinalysis, shot) and sign an IOU but that was not what was preferred. They wanted me to call my parents and borrow $ from them and owe my parents… not the dr’s office WHERE I WORKED. What, did they think I was going to go «on-​the-​lamb» over 70.00? I needed the job for God sake. They ended up doing as I asked, but I have to ask… WHERE IS THEIR HEART? (obviously it is in their wallet).
I was fired and told «You just don’t fit in well with our practice». Well, because I think medicine is not a FOR-​PROFIT game… they would be correct in that respect… but I didn’t get fired for my inability to do my job well. I prefer to work for and do business with businesses that care. I won’t be going back to Lombard ever again. We need a radical shift in our thinking about medicine and money.

not the cheapest vet but I’m not worried one bit that they’ll take great care of my cat.
Super attentive staff were friendly and took the time to explain the details of the operation.
They also do blood work and have a monitor (human being) keep an eye on your pet while they recover from surgery.
I’m getting my cat spayed here because our cat’s mother died under anesthesia at another clinic where they did not do detailed blood work or monitor.
I’ve heard some other negative reviews though so… not everyone has had the same experience. I had Nell as my pets doctor.