Kiehl’s Since 1851

We were just out browsing around stores lining this neat little shopping area near the hospital, but when we came in to Kiehl’s and started looking around Renea helped us out as we talked about the brand and different products. She spent a ton of time with me discussing acne products even though we weren’t looking to for sure purchase anything. It was neat looking around the shop with all of its history and the motorcycle up front. I will definitely be returning based on the service, as she was not pushy at all, and was SO knowledgeable about the company and all of the products lining the walls (there are a TON). The products are not animal tested and have a shorter list of ingredients than most others that one would find in a competitors’ store, and Kiehl’s return policy is amazing, as anything can be returned or exchanged even after it is opened. I ended up purchasing a cleanser and moisturizer, and she gave me a test sample of the spot treatment and oil that she recommended as well as she explained the steps to the morning and evening regimens with the products. She gave us loads of samples, even including my dad in discussions and samples as well. Such a fantastic experience. The bottles themselves are not small, and after going through a multitude of products in search of clear skin the price of Kiehl’s treatments are not that steep to me, in the 18 – 25 dollar range for the two main steps (which are large bottles and go a long way). Plus, best feature in Portland, no tax!

Long story short, Kiehl’s is amazing.
Long story not so short, I moved to Portland almost three years ago and with my rather finicky skin I needed to continue my régime of quality products; lest I become a middle-​aged representation of a pimply-​faced teen.
In all honesty, their stuff is quite amazing! I’ve cycled through their various cleansers, toners and moisturizers, but the Midnight Recovery Concentrate is the best! I’ve recommended or bought this for everyone I know including good ol’ Dad. But you can get this stuff anywhere…
The guys (and gals) at Kiehl’s really make the experience. I actually go through the pains of parking in the Alphabet District and hope my two go-to’s Nay and Daniel are working. Not only are they friendly and welcoming but they’re great at recommending something that works.
A few tips:
It can be pricey but a little goes a long way.
Anything can be returned even if it’s opened.
Samples are the best. Ask what they recommend if you don’t know.
Join their loyalty rewards program.
Return the empty bottles to the store for the recycling punch card.
P. S. To the Kiehl’s crew: sorry it took me so long to write this review. I was pretty sure I wrote one earlier; guess not!

First time today for me… A li’l sticker shocked at an $ 8 lip balm but I was desperate for help and had experienced severe dryness/​allergy for months! 6hrs later my lips feel 80% normal… Amazed by the quality of the product! Well worth the cost! Rep was very sweet, helpful and listened… Can’t wait to visit again on a beauty splurge :) I am a new fan!

I have to say… AMAZING CUSTOMER SERVICE! Special shout out to May and Erika who treated my friend and I to free facials for their Earth Day promotion (with champagne and chocolate I might add). It was about time I upgraded my skin care routine and their products knocked my socks off! What really impressed me is that they were honest and cautious about blowing my budget. That’s hard to find these days in skin care. They only suggested what my skin really needed and not to excess. Rave, rave reviews for this store and their staff!

Staff are so nice and exceptionally helpful. Products are on the spendy side, but every time I try a cheaper products, I break out and then have to buy «healing» products. I will stick with Keihl’s. Plus, I love the freebies!

Great customer service! They are always willing to help and give info on the products. I went in yesterday to get some Face Fuel for my husband. Bonus points is that you can return used items with a receipt (I never do, but wasn’t sure my hubby would like the lotion).

Great customer service! I didnt’ feel followed around, bothered, or pushed into a sales, so a plus for me!

This store has amazing service always. There’s one lady who always remembers me when I go in. I love the neighborhood feeling of this store and the staff just adds to it. They are always suggesting new products through samples which is always a hook for me. I’m a fan!

Thanks for the great service! Your store associates are ALWAYS kind, professional and courteous. I moved to VA and appreciate that you are willing to ship me my favorite shaving products. I miss your store so much.
As far as the price … well, you get what you pay for.

Pros? The staff are lovely and do leave you alone when you don’t need anything, send you home with samples even if you don’t ask (which is awesome! because I’m always shy about asking for free stuff) and seem oddly approachable (is it the white lab jacket?)
Cons? Seriously? $ 43? for this one jar? And no sunscreen in it, but lots of things I can’t pronounce.hmmmm.
The products do work great, but I wish there was a local option that worked as well, or a non-​local option that was less filled with chemicals.

It’s expensive, however, it’s worth it for a myriad of reasons:
1) The Product.
You use Kiehl’s products because you know they are the best. There are many options in their selection just find the one for you, which leads to my next reason.
2) The Samples.
Curious if the product is right for you? Just ask. Today I spent a bill on products for my mother’s birthday, however, I also walked out with a grip of samples for myself. The young lady working gave me several different products associated with shaving, and a sample of a $ 16 bar of soap that is half the size of the actual product.
3) The Customer Service
The employees are there to please you and make Kiehl’s look good. I got what I wanted and a bunch if free stuff. She also knew about everything in the store, including mens’ products.
4) The Ambiance.
It’s the kind of store you want to hang out in. I was there on a Monday morning so it wasn’t busy, but I can’t imagine it ever being unpleasant.
Bottom line: cool store when it comes to taking care of oneself.

Great products and great people working here!
I’ve been visiting this Kiehl’s since it opened and I’ve never had a bad or even «meh» experience. I feel like the staff really listens to your skin concerns and offers great advice. I’ve even been asked to return a product if it doesn’t work as expected. I’ve also attended one of their invite-​only events to try new products and that was very informative as well.
You can get some of their products at Nordstroms and parking can be atrocious on 23^rd but… I’d rather go to 23^rd and brave the parking just to get the good service.

An excellent store, and an excellent series of products. If you are a man who has a difficult time shaving due to sensitive skin or thick and coarse beard-​hair, you need to get Kiehl’s products.
I am not the kind of guy who worries about his hair too much (I give myself haircuts with electric clippers once a month or so), but I switched to Kiehl’s shampoo, conditioner, and face wash; and I have never switched back (except when completely broke). Why? Because their products are just so much better than anything else you’ll find in a grocery store, sephora, or Nordstrom — and their prices are actually pretty reasonable to boot.
This particular store is friendly and small, but has basically everything Kiehl’s carries. The girl at the counter was friendly and cute. A really 5-​star-​worthy place to get toiletries.

I’ve been to the original Kiehl’s store in NYC and it doesn’t compare to this store. I was very excited when I heard they were opening one on NW 23^rd when I moved back years ago, but I couldn’t break my habit of shopping for them at Saks.
A month ago, I went in and fell instantly in love. Upon entering the store, the smell really puts my mind at ease. But after a few strolls around the store, I couldn’t help but want to buy one of everything on the shelves. I simply love Kiehl’s products.
To stop myself short of a Kiehl’s attack I got a store assistance to help me. She asked me all the right questions, and suggested products to do what I want and need. In addition, she helped me gather a few men products for my boyfriend and explain how to use them and in which order. To top it off, she gave me some samples to try at home since my skin is sensitive to certain chemical.
I really enjoy using this line and noticed there were other new products to combat anything you can image — anti-​aging, puffy eyes, etc. the list goes on.
I think once a month, Kiehl’s open their door to dogs and even sells doggie products. You should try it out. If I remember correctly it’s around the First Thursday week.

I love their shave lotion!
Granted, it’s the only thing I buy from Kiehl’s, but the staff is always super helpful and nice when I am only buying one thing!
Plus, they give me the hookup on the little samples of the shave lotion, which is perfect for traveling!

Unilocal should have an icon for the first guy to review the establishment!
I’ve graduated from the Crème de Corps moisturizer to Men’s Facial Fuel.
I dunno. There is something I can’t explain but I feel lighter and fresher with the Facial Fuel.
The staff is ready to cater to your needs as you step in the door. They will shower you with samples if you wish to try some of their new product lines.
Traveler’s tip: They have a men’s line for traveling– good for the Airport TSA. BUT don’t be like me, impulsively buying it in a heartbeat. Use your samples when you travel or make sure that there’s a Kiehl’s store in the city you’re traveling.
With the parking seems to be looking like winning the lottery here, they do curbside pick up/​delivery!
Now, isn’t that convinient or what?

I absolutely LOVE this place. Kiehl’s is stocked to the brim with lotions, potions, ointments, and salves for everyone, including babies and dogs!
One of my favorite products is their Crème de Corps moisturizer for dry skin and of course the covetable Abyssine Eye Cream, which keeps my wrinkles at bay.
The staff is so knowledgeable and friendly, and seem to really enjoy what they do. All the recommendations I got for my skincare and hair product needs were right on target.
Plus, if you can’t find a parking spot on busy 23^rd, the staff will even bring your purchase out to your car. How cool is that?

I have to respect the marketing and merchandising going on here… the packaging makes you feel like you are in an old-​timey turn-​of-​the-​century remedy shop.
But after trying a few of their lotions and potions, I don’t see a difference in either my skin or my hair, so I’ll probably stick with the cheaper options that I know work well.

Hot men in white lab jackets thrusting samples, compliments and advice in my direction? Sounds like a pretty normal Wednesday night at the institution — OR a trip to Kiehl’s.
We are lucky to have this long-​standing New York institution in Portland, and if you can get past the undeniable apothecary scene, you will find enough cosmetic, pharmaceutical, herbal, and medicinal remedies to put the local Shaman out of business.
Kiehl’s products are a bit spendy, but I’m of the solid belief that you get what you pay for as far as skin, hair, and facial products go. And as mentioned in the other reviews, they are not selfish with the samples. It’s like cosmetic trick-​or-​treating!

Oh so fabulous. One of my favorite places to pick up lotions, potions, scrubs, shaving creams and sunscreens.
I do like that the staff is knowledgeable and helpful.
Don’t like that a lot of their products have parabens and other chemical ingredients.
They do have a great selection of mens products that aren’t all stuck up.
Prices are high for such small sizes, but they are more than willing to send you home with a sample. Its a good idea so you can make sure the product will work for you.