Kennedy Restoration

I recently had a great experience with Kennedy Restoration. I called them after starting down the path with a large franchise company who ignored my requests and left me frustrated. Quickly reached out to Kennedy Restoration and their representative was out to the house quickly. The person (Nathan S.) was very thorough in his investigation and answered all of my many, many questions. He was patient and accommodating.
Kennedy Restoration worked seamlessly with my insurance company, and other contractors working on my house to arrange schedules/​access. All of the workers employed by Kennedy Restoration were polite, took care upon accessing and leaving my home and kept me well informed.
I would hire and recommend this company in a heartbeat. I value a company who will answer my questions, educate me on the process, offer recommendations and do what they say they are going to do from the beginning.

Last fall I woke up to my my house flooded and called Kennedy based off a suggestion from someone. They were great at first and got to work right away on demoing the damaged part of the house. However they didn’t put my things in a pod. They left furniture in the house to be covered by dust and dirt from the demoing. They placed my appliances outside on my covered back porch and left them there even after their job was done. Also placed a box of my good dishes back there to be exposed to the elements as well. They put my good shower curtain on the floor in my shower and placed my toilet over it and over my bathroom mats.
Needless to say I had to buy all new bathroom stuff because they stains wouldn’t come out. I didn’t hire them to do the restoration part because they kept siding with the insurance adjuster to not replace the damaged carpet and various things that I had other contractors tell me needs to be replaced. It became apparent they were looking out for the insurance company’s best interest and not mine. I had two different contractors point out shoddy work done by Kennedy as they were working on my house. Kennedy only had blowers in my house for 5 days drying the floors when it should have been longer. My floor guy had to delay putting in the new flooring and bring in his blowers to finish the job because his moisture readings showed the floors were still wet. Meanwhile I was pregnant and living in a hotel with two kids during the holidays, having to deal with this stuff. I was told by Kennedy as they were demoing my house that they kept a moisture log. However when my insurance company and my husband both came back asking for a copy of the moisture logs the last day they were here Kennedy lied and told them both they don’t have a moisture log. My husband tried on several occasions to get a formal bill from them that showed what they were charging for. It took them months after several calls and emails. Then we tried to reason with them on the exorbitant cost because of their shoddy work and they responded by sending us a letter threatening with collections. Needless to say I will NEVER use this company again and I’m warning people DONT use this company.

I hired Kennedy upon the recommendation of my insurance company after I had a water loss at my home.
The job took longer than expected because of my schedule and because the replacement flooring that I selected was not available. There was also a mis-​communication which caused Kennedy to install the new linoleum before the adjoining flooring was corrected, but Kennedy remedied that error at its expense.
Although I am a very difficult customer, Kennedy was incredibly patient with me and saw the job through to the conclusion.
I am very happy with their work and would hire them again if the need arises.

I’ve had water damage twice in the past two years and both times Kennedy came to my rescue. They were fantastic. Prompt, polite, on time, good communication, and great workmanship. I can absolutely recommend then. I hope that’s it for me and flooding, but if needed I’d definitely use them again.

From the beginning, this company was difficult to work with. It started with a completely inaccurate timeline (the job took a month instead of the promised 2 weeks), and ended with the estimator, Jason, treating us with disrespect, sarcasm, and dishonesty.
This particular restoration job was being done at a thriving and growing business, and it was paramount that the job be done in a manner that allowed the business to stay open. At the initial meeting, it was promised that this would not be a problem, however after 2 weeks went by, and only 10% of the job was done, they told us we were going to have to close in order for them to complete the job. At this point, we had to take it upon ourselves to devise a plan that would get the job completed and also allow us to stay on business. For a company that has been in the business of restoring buildings after floods, fire, etc., it would seem like strategic planning would be a strong suit of theirs. It was their Achilles heel, however, and is why I would never recommend using this company.
Initially, it was promised that working after hours during the week and all day on Sundays would be the plan for getting the job done on time. Two weeks into the project, they had only actually shown up at the building a total of 4 times! Days went by without a single thing being done, and carpet was left torn up in multiple rooms; leaving them entirely unusable. When asked about this, Jason responded telling us that they were simply too busy working on other jobs! We reminded him time and time again that we were under a strict timeline, but to no avail.
Perhaps even more concerning than their poor planning, was the unprofessionalism with which they conducted business. After being called out for over-​promising and under-​delivering, the representatives of this company made excuses, attempted to lie about what they had promised, and then finally, became non-​communicative about answering questions and concerns; instead, responding with sarcastic and rude comments.
To top it all off, Jason hit and damaged our building with the Uhaul that had been rented as a storage unit (for some reason they wouldn’t get us a pod). If this weren’t bad enough, he then proceeded to call the property manager and tell him that WE were in fact the ones that had hit the building! Unbelievable.
I can’t even begin to fully express the anger and frustration that dealing with this company caused. Poor planning, unprofessional, and dishonest. If I could give them zero stars, I would. DO NOT USE THIS COMPANY!