Keller Williams Realty

It’s funny how time proves you right. I should have known better with nearly 10 real estate transactions under my belt, but was flying a bit blind coming from across country and my fiancée (no experience at this) was handling it. Plus, we were out of the country for two weeks of the transaction. Never again!
At least two of the agents (Ellen Beck and Mark DuBose) associated with this location, I would consider incompetent at best and scoundrels at worst. Everyone involved in the transaction and their recommended service providers (inspectors, roof certifiers, plumbers, etc) should have their licenses revoked and investigated for fraud.
I have incurred over $ 40,000 in unexpected expenses on this home despite being assured by their specialists that the plumbing and roof had many years of life left. Complete and utter B.S. Plus, as I suspected we completely overpaid for this property. Funny too, because Mark is an appraiser and trying to get him to help me assess a fair price for this property was like trying to take a lollipop away from a child. I believe his response to me regarding trying to determine the value and condition of the property was «maybe this isn’t the property for you,» but couldn’t explain why. My fiancée and I wanted to do a large renovation, but needed to know the length of life left on critical systems (roof, plumbing) so we could plan accordingly.
Mark’s recommended roofing company certified that the roof had at least 5 – 10 years of life left, charged us $ 500 for a «tune-​up» and sent us on our way. Over the winter, we incurred more leaks than I have ever experienced on any house in my life, some twice as old as this. And as we began to remodel and remove sheetrock, we kept finding more and more water. Turns out the roof was over 40 years old, WAY past it’s useful life, and required complete replacement. Surprise! There goes the budget for kitchen cabinetry. The roof certification company is a scam to move real estate transactions along (Real Estate Roofing). I have had several contractors and roofers tell me there is no way that anyone could have certified that roof. Even I could see that once I got up there myself. GEEZ.
During the transaction, the inspector found that the tub in the Master Bathroom was leaking and completely inoperable. When I approached Mark about asking the seller for repairs, he said they would never go for it. It should be stated that we gave these sellers a FULL PRICE OFFER. How did Mark know this about these sellers? Very curious. He INSISTED that these sellers would never budge an inch on anything or any repairs. Including the non-​working kitchen faucet as well. COME TO FIND OUT there was a note left right on the kitchen cabinets saying that they knew that the kitchen faucet was bad and would provide a replacement to the buyer. We did not know about this note until after because I was on the East Coast. Can you imagine? Mark is either a total liar or grossly incompetent.- the note the sellers left proved they understood there may need to be some repairs made and they offered to do so! Marc completely mis-​represented this fact to us. He refused to even approach them. Turns out now we actually need completely new plumbing!
I was absolutely convinced that we were paying to much for the house. I have since learned that other agents (there are four of them on my street alone) recognized the price was high, was a common tactic of the selling agent and were surprised they got the price. Only one year later with a 15% increase in values in Portland has the house finally caught up to what we paid. Again, Mark fought me on this and was total a**hole about it with me on the phone. He was so vague about helping me determine value — hello, what is the point of having appraisal experience if you are not going to use it to help your client determine a fair asking price for a home???
I told him that it felt like he was not on our side and fighting us every step of the way. I never want to feel like I have to motivate my agent to represent my interests. We parted ways mid-​transaction.
In comes Ellen Beck. Nice lady, but completely useless. Did not protect our interests any better than Mark, just failed with a smile.
For my investment property that we purchased after our home, I used another agent and she was AMAZING. The transaction went on for four months and she stayed the course, protected us in the transaction and saved us tens of thousands of dollars in repairs. It’s important to note that on every other real estate transaction (again, nearly 10 of them), I have had great experiences. I know what a good agent is and is not expected to do.
Despite Mark’s comment about finding another home because he is too lazy to do the work an agent is supposed to do, we love our home and our glad we purchased it. We just wish we had a different agent that had looked out for us.
Mark and Ellen — you should really be doing something else.

My real estate agent and his wife treated me so well. I looked at houses with them full time for over two weeks, found the home I wanted and had the keys in my hands just 9 days later. Since then they have stayed in touch and are my go to source for any and all professionals and businesses I need. All of their recommendations have been great. I would not use any other company to buy or sell real estate in this area.