Kaiser Permanente Eastmoreland Dental Office

Absolutely abysmal care. Front office staff has continually showed zero ability to problem solve or accommodate patient needs.
Making a single appointment can result in a fruitless 20 minute phone conversation with the front office staff, followed by a 45 minute in-​person face-​to-​face visit where you will be told that the healthcare you’re required to have, cannot be accomplished in their schedule.
They don’t respect doctor continuity and will offer to switch you from dentist to dentist with impunity, which results in extra visits for you, the patient, while they take multiple xrays each switch, and come up with new, slightly different ‘treatment plans’ that are not followed when you make your scheduled appointments.
Making appointments is incredibly unaccessible, the front office staff is next to useless, and the office manager at this location is hostile and refuses to help find solutions to patient’s needs.
The dentists themselves are professional and perform good work (I hope?) But the support staff at this location is completely useless.

My first visit was just for X-​rays. Dentist and assistant were great. Very friendly and informative but based on how this cleaning appointment is not going…35 minutes later and STILL waiting! I’m not happy. Why are dentist and doctor’s time more important than mine?!? I call BS.

Me and my family have been going to the Eastmoreland Clinic for over15 years. The staffing has changed but the service is still professional. They promoted Dr. Rosen to administrative so I miss him.
My only concern is how they always seem to upgrade procedures so that our of pocet cost are more than insurance costs. Also I don’t like having x-​rays every time I go in.
I keep them to the necessary amount. I always ask to have my thyroid covered properly because it can be harmed by the x-​rays.
So they get a 4 star from me.

I find it very odd to give a dentist office 5 stars because of my pure hatred for going to the dentist; however, the staff is great! They are very gentle, patient, and they explain what kind work they will be doing.
Any time in the dental chair is too long; though with a few valium and nitrous gas (Gotta love Dr. Feel Good!), the time went by very quickly.