Jiffy Lube

Great Job. I knew I needed a little more than an oil change and these guys made it a simple process to figure out what I needed now and what I could wait to do. I even saw a customer be so rude to them and they remained pleasant and polite. Keep up the great service !

I started coming to this location a year or two ago because it had mostly positive Unilocal reviews, and I was pretty disappointed with the experience over at the store on Powell.
I wasn’t disappointed. The Hawthorne store was a really refreshing change — I wasn’t getting the high-​pressure nonsense upsells, the space is pleasant, turnaround is quick as long as they’re not slammed. Well, until this weekend.
So, the last time I was over there, I got this ridiculous high-​pressure sale, complete with all the tricks — big greasy thumbprint down the middle of my previously pretty new air filters, a gross overstatement of the state of my brakes, mansplained at length… the fact that they represented an imminent danger to myself and others, that it was going on my car’s permanent record, etc, etc. I got another lecture at checkout. He couldn’t even get through the lecture without spitting his chaw into the trashcan behind the counter, but that’s not something I’d normally complain about. It really put the icing on the ruthless toothless mechanic vibe though.
I took the car over to a reputable brake shop that I trust today. Pads and rotors are near the end of their service life, but totally within spec. No hyperbole, no impending fiery death, no high-​pressure salespitch, no public shaming for the (totally reasonable) state of my brakes. I had them serviced, because there was no way in hell I was paying for anything else at your store after that…
Maybe I’ll bring my business back. Probably not. I’m motivated to look around and keep my money with a small local business now. Frankly, I cringe every time at the thought of the conversation in the little upsell room like I’m getting a root canal at the DMV — so, that’s probably a better outcome anyway. I really just want an oil change without the bullshit. It shouldn’t be that hard.
It’s been a good run Hawthorne store. It’s really unfortunate that we have to break up now. The majority of the people that I’ve interacted with at this store have been helpful and cool. I hope you solve your personnel problem, or the poor management guidance that resulted in this outcome. It was nice to have at least one Jiffy Lube in town that I didn’t feel dicked around at.

First time going here, the guys are super nice and gave good advice. Expect that they’ll try and talk you into more services, but that’s common with all Jiffy Lubes I’ve been to.

Wow. So many things. First off, and most important they didn’t tell me they were out of stock of serpentine belts. Instead I sat in their office for WAY longer than necessary only to see someone from an auto-​parts shop drop off a brand new part. I waited an HOUR for that part and no one communicated that’s what I was waiting for. They kept telling me «we will get you in the road in a second» all the while the part wasn’t even here yet. Multiple customers came in, received service and left while I waited. They didn’t communicate with me and when I confronted them about the gentleman clearing dropping off MY part they brushed it off like no big deal. Easily the worst jiffy lube experience I’ve ever had. Please just don’t… I beg you, go anywhere else but here. I will never return to a jiffy lube period if this is how they value customer time.
There was one decent employee who was skilled at appropriately and sincerely apologizing– note that this was not the manger but the gentleman who checked me out. He should be the only employee allowed to talk to customers, or just the only employee maybe?
They did comp the oil change it would be unfair to leave that out. The piece they missed though was that $ 30 wasn’t as important to be as the amount of time I lost sitting in their waiting room. Totally unnecessary

Excellent service today, especially as I was in a hurry and hoping to get done in time to leave for a trip tomorrow. It was a very pleasantly Friendly and efficient visit.

Went there for an oil change and was told that all four belts in the engine needed to be replaced. They wanted $ 70 for each or $ 280 total. I asked my mechanic and he directed me to buy the parts for a whopping $ 12 and he could do it in 20 minutes for free. needless to say I bought the new belts, show up to his shop, and he says that the belts in there are fine and have tens of thousands of miles left on them. I know its their job to try to get extra money but that is ridiculous and I am extremely disappointed.

Driving from Portland to Seattle, my boyfriend ran over nail leaving our tire completely flat. We drove to Jiffy Lube because it was around the corner and asked if they might be able to do something. The clerk there told me they don’t fix flats, but he checked all the tires, filled them with air, and gave our flat enough air to make it to a repair shop. I was very grateful that they helped us when it was pouring rain and they didn’t have anything to sell us – they could have told us «no» and left it at that. I gave them a cash tip and wanted to post on here that these are great people and I’m thankful.

Awesome staff. Honest friendly speedy. Was really impressed w these guys and will definitely come back

Never, never again. Took my 2002 Audi TT to get the oil changed on ¹¹⁄₂₃. They did all the regular stuff as well, including battery check — which we specifically asked about. We were told there were no issues, everything, including the battery checked out perfectly.
Fast forward to this morning. The car wouldn’t start. Upon inspection, the CPU bracket that covers the battery was just flopping around as was the cowl, that covers the bracket. Plus the battery cables were loose, which is why the car wouldn’t start.
We called the location and spoke to Jeremy that claims they didn’t check battery — at all. He reviewed their camera’s and the battery was not checked. Despite the fact that they said it checked out fine and that the receipt shows it was checked as well. So everything was left unbolted, by someone else — they claim. Interesting thing is, they are the only ones that have opened the hood since ¹¹⁄₂₃. Now I have to take the car into Audi to have the bracket and bolts replaced.
I will also have anything else they MAY have touched, checked by Audi, in case there are any other bolts missing or left loose.
Hawthorne Jiffy Lube will NEVER get another dollar of mine and I will tell everyone I know, not to go there. This is the first of MANY reviews, I intend to post.
They lie and can’t be trusted.

I really like this Jiffy Lube. Wherever I’ve lived, I’ve tended to go to Jiffy Lube, but this one seems especially great. I find them fast, competent, and friendly. I understand the need to upsell, but here it is much more helpful than aggressive. (Actually aggressive sales tactics are usually the reason I discontinue a particular Jiffy Lube franchise.) This location isn’t the closest to me, but it is the one I choose to go to. I recommend them highly.

I rarely Unilocal,but can’t say enough good things about Jeremy and his staff at this location. Professional, courteous service, coffee, wi-​fi, and dog friendly! I have had my car serviced here for about 2 years, and have never had anything but a great experience! They have completed brakes, spark plugs, and oil changes, and have never tried to sell me anything more than exactly what was asked. They are informative without being pushy. If you are looking for honest, prompt service, this is your choice!

Just moved from Texas and needed an oil change after the long trip. The mechanics were very friendly, completed everything in less than 10 minutes, & did not push me to get any services I did not actually need. Recommend this location.

Since my previous review, I reached out to the headquarters for this franchise and was HIGHLY impressed with how they dealt with and addressed the issues that I had experienced. I will definitely say that both Jason and Jeremy are outstanding employees at this location, but I will also add that the owners of this franchise and the people that work at their main office are genuinely professional people and exceeded my expectations. I will be returning to them for future business :-) It was shown to me that they do hold themselves to a very high standard on customer satisfaction at the higher levels of this business.

I came in and needed an oil change and a few other things and as it always seems when I go there my car was in awful shape. I felt taken advantage of which is never a great way to leave an auto appointment.
I was given crooked windshield wipers and had asked them to fix a light that was making my turn signal go fast and they we able to get me a 25 dollar light but not fix the problem which was my problem because I didn’t tell them which light to fix. I immediately went back into the shop after turning out of it. When I asked what we could do about it they told me I could wait in line again and see what they could do. They treated me like an idiot and told me that they check all the lights before they do an oil change and they fixed the issue so apparently my light went out again in the one second after leaving
Will not return. 0 flags of fun out of 6.

One thing: «You’re oil change is $ 49.99. But we add $ 31.xx for oil, bringing your total to $ 81.xx.» So… if my oil change is $ 82.00, why not just tell me it’s $ 82.00? Otherwise, great job, thanks for cleaning my windows and relatively fast service.

Oil change seems fine. Up sell is expected. Last time I was in they didn’t secure skid plate… came back and they said they replace it… but of course they didn’t have one there. Said they’d call me when the new one came in (double checked to make sure they had my correct cell number) so I could come back and get it installed… haven’t heard a thing from them.
Can’t say I’m surprised, for some reason they couldn’t just wave the service fee which was less than the part they didn’t secure which got ruined.
Will not be going back.

I use to regularly go to Jiffy Lube for oil changes. Per the technicians suggestion I let Jiffy Lube fix my tail light. 2 alternators later, I’m told that the tail light was installed incorrectly causing power surges in my car’s electrical system. My mechanic also only charged me $ 35 for an oil change. Jiffy Lube, people use to come to you for a cheap, quick oil change but you’re no longer quick, or cheap. Most terribly the business model is to ploy people with a «19.99» price (which quickly doubles– cuz hey!- oil isn’t included). The next step in customer service is to lie to customers about work needed or do a shabby job so more work will be needed. Terrible. You won’t be seeing me again.

I just find it really ironic how these people have the audacity to broadcast a ‘Free Oil Change’ on the radio when clearly, there’s been legitimate proof of scams. There’s terrible prices, and what you’re paying for is basically a BS statement. ‘Yeah, we’ll get that sorted out and changed.’ but when you come back, nothing has changed and next thing you know, you’re going to be finding yourself in the middle of the road wondering why.
Please do me a favor and do not go to Jiffy Lube anymore.

Used to love this place, but after my oil change today I won’t get my car serviced at a Jiffy Lube in the future. The technicians were great, except the one who explained what my car needed. He provided incorrect information about the state of my car’s oil and transmission fluid, grossly overestimating the service needed. My car was very recently serviced at a dealership, and I verified the oil and transmission fluids condition upon returning home.
I rely on accurate information and good service, this Jiffy Lube didn’t meet my expectations. I’m pretty bummed about this, I liked cheap oil changes.

$ 19.99 oil change drew me in. Was in and out in under 20 minutes.
Waiting room was clean but smelled slightly of cigarette smoke. Restroom was clean as well. They had coffee and hot chocolate available, as well as magazines to read. The TV had basketball on and was pretty loud.
Employees were obviously friends and were joking around with each other, however, this behavior didn’t really distract from the quick oil change. I did hear one employee say something along the lines of «you’re a sexy beast» to another employee.
They didn’t push products and took the time to vacuum my car floor even though there was stuff on it.
They also offer free fluid top offs whenever you want to come in regardless of if you need an oil change or not. Nice.