Jersey Mike’s Subs

Worst customer service! I was in there tonight with my family and I will never go back to this location again. We frequent jersey mikes often, love their food and normally their service but tonight was terrible.
I ordered three sandwiches «Mikes Way» except on one no sauce, and no lettuce. This young gal (said her name is Emily) put all this on then I told her I didn’t want sauce, she took off the lettuce then just added more lettuce. ??? Was my thought. Then I asked for the red cherry sauce on the side, she actually full on laughed at me and walked away. She treated us like we were just waiting her time, she couldn’t wait to get back to her phone.
After we ate I wanted to go back to talk to her to let her know her attitude was un called for. I asked her name she hesitated and asked «why» then told me «Emily» right. I asked for her managers name she wouldn’t tell me and wouldn’t give me a business card. Then her co worker had the guts to call me a psycho.
Like I said Worst customer service I’ve ever had, ever! Not even in a 3^rd world country would you be treated like this.
Further more, I finally got the «managers number» I called, it sounded like the same «Emily» from the store. I wasn’t born yesterday.

I’ve been to a few Jersey Mike’s, they’re all good. Not too much to say here, the sandwiches are good, the gimmick is they slice the meat when you order. I’m not sure that adds much to «freshness», but it doesn’t hurt either.

Don’t get me wrong fellas, I like mustard. But this was ridiculous. I couldn’t even choke it down and ended up tossing nearly the whole thing away, minus the three bites I attempted to scrape some condiments from. I consumed more mustard in those three bites than I did in all of 2015. I thought I was going to pass out from a sodium overdose. When I said «add mustard» I didn’t mean whatever inventory you had left in the place. And when someone asks for «very little mayo» I don’t think they mean three heaping dollops that ooze from the sides. By the time I called it a loss and began searching for a trash can (I had to eat in the parking lot of my work) it looked like I murdered a dozen minions. Yellow all over my body and car. But the good news is I was able to mop up some of the mustard on my steering wheel with the brown bag the «sandwhich» came in, BECAUSE NO NAPKINS WERE PUT IN THE BAG. You should take some time to train your staff before they use up all your profit in two sandwiches. Epic fail guys. Excuse me while I swing by subway in attempts to actually get some food in my stomach.

Just tried Jersey Mikes a few months ago. It’s now my favorite sandwich place! Delicious and so much better than Subway.

Great philly. My only complaint is that there were three people on staff, barely anyone coming into the shop and it looked like the tables and counters hadn’t been cleaned all morning.

Theymake a cheesesteak that’s meh. And it corporation crazy. I asked the cook to add extra onions and to place the roll over everything so that it melts the cheese and warms the roll and was told that they are not allowed to deviate from their training.
Really? Really?

I really want this to be a 5-​star review. I don’t often go midddle-​of-​the-​road; if you look at my other reviews, you’ll see I almost grade on a pass-​fail basis.
I come here because of the fresh-​cut meat and the vegetables that don’t smell like whatever preservatives that a certain national sub sandwich franchise seems to coat all of theirs with (seriously, do they paint the walls with it, too? How do they all smell the same inside!?).
I’ve almost always gone in around 6:30 or 7 pm on weekdays, and I order three large sandwiches on wheat bread… And there’s the problem. There is almost never enough wheat bread for my whole order, and what is left has consistently been stale. C’mon, guys, the bread makes or breaks the sandwich, and this just isn’t cool when you’re spending $ 50 after tips on three sandwiches. Help me out, here.
I have no complaints about service. The staff has always been friendly and approachable. The prices are higher than the other place for sure, but in theory, you’re getting more, and of better quality. It’s almost there, but you’ve GOT to fix the bread situation!

For a sub shop that has slowly expanded across the US, they have still kept to their Jersey roots. And their subs, no matter where I’ve eaten them, are consistently great.
I’ve been to a few here in town, in Texas and the #1 store in Point Pleasant, NJ and the subs are always done right, fresh ingredients, hot pepper relish and my request of vinegar on the top bun. The roast beef (done in-​house) is still my favorite. I will admit that I have never been entirely crazy for the hot subs, but I’ve never had a bad cold one. I’ve pretty much had the entire cold menu plus specials and at least a wrap or two.
As always, the staff was friendly and the manager on duty was on his way out to the #1 store in New Jersey for some training in a few weeks. He did my sandwich justice. It was gone very fast.
Jersey Mike’s is a chain that got it right and hasn’t sacrificed on quality and provides the customer with a great product. Enjoy.

We’ve been to this location better than a half of a dozen times now and each time the sandwiches were fresh and delicious!
We live in Vancouver and the trip across the bridge is well worth it.
The employees have been Constantly friendly.

Let me start off by saying that I am a real fan of Jersey Mike’s. I have given the Tualatin location a four star review and I have been there at least a dozen times.
Today I went to the Cascade Station store for the first time for a late lunch (around 3:00). There were four employees doing various tasks like restocking potato chips. There was one employee making sandwiches,
When I entered the store, there was one person ordering. I don’t know what the problem was, but I waited over ten minutes and they still hadn’t gotten to making their sandwich or taking my order. No one else jumped in to help.
I got tired of waiting and went elsewhere.
Maybe it was the time of day (between lunch and dinner), but whatever the reason, the service was totally unacceptable. I may give them another chance some day, but if this happens at this store again, it will be the last time for me.

You haters are missing the boat here. I have eaten subs in New Jersey and this is the real deal. You don’t realize what a gem we finally have here in Portland.
I have been to Jersey Mikes in Beaverton once, Tualatin twice, and Cascade Station about four times. Never have I seen dirty tables. People, this is a buss your own table place, and if you saw a messy table, it is because some schmuck (the same one who cuts you off in traffic) couldn’t bring themselves to put their paper wrapper and drink cup in the garbage right by the door they are walking out of, and the staff hasn’t noticed it yet. They do come out and clean the tables and sweep the floor regularly when the line dies down.
I have also never had to wait. I would like to see them add potato and mac salad instead of just chips for sides, but kudos for not serving Reesers!
Now for the sandwiches. If you go into a Jersey sub shop, order a Jersey sub not a «Portlandia sub». If you want an organic, gluten free, vegan, free range tofurky sandwich with spinach and sprouts, go to the health food store.
Here, ask for an original #13, Mikes way with mayo. Soft freshly baked Italian hoagie loaf, Provolone, ham, prosciuttni, cappacuolo, salami and pepperoni. Mike’s way is shredded lettuce, fresh tomato, sweet onions, wine vinegar, olive oil, and oregano. Healthy no, traditional and delicious yes. So good, you’ll want to start talking «Guido» (You wanna tawk to me, you come ovva heeah).
I can’t stop ordering the original, but I’ve heard that the meatball, and the Philly are also good choices. I will try to break away and order them soon.
I am juiced to see that a Jersey Mike’s will be opening soon on Sunnyside in the old Home Town Hero spot. What does that tell you? Good riddance. And don’t even get me started on Sub Way! They should just lock their doors in shame now that a REAL sub shop has hit town. Jimmy John’s? Not impressed. Good bread, but skimpy on the meat & cheese, heavy on the lettuce.

Ate at Jersey Mike’s a while back and I cannot tell you what I even had (never a good sign) — I’m trying really hard to think, was it the cheese steak? I can recall the frozen, pre-​made cheese steak I picked up from my local frozen food isle months ago, but I cannot remember Jersey Mike’s?
I do remember the cost didn’t seem to justify the experience whatsoever. Along with the «no refills» in big bold sharpie on the drink fountain. And for being such a little hole in the wall set along the foot traffic in Cascade station, the tables were not wiped.

I feel obligated to review this place just so nobody makes the same mistake my wife and I did and give this place two chances.
I have been to Jersey Mikes before when I lived in North Carolina and remember it being delicious. This is not the case here.
The slicer that is used to cut the meats and cheeses is disgusting. It’s clearly not cleaned after every use, so there is a strange meaty/​cheesy blend left on it that I’m sure would not be appreciated by the health department. I spent five years in the Infantry and even I think that’s gross.
The tables have been filthy both times I’ve been there, so much so that it makes me want to take my «here» order «to-​go».
Between the filthy slicer, the dirty establishment and the unprofessional «bros» who work there, I wouldn’t recommend this place to anyone… Especially for the price.

Unimpressive sandwhich, not bad but definitely not worth the price. Also the tables were dirty and the meat/​cheese slicer looked like it hadn’t been cleaned… won’t be returning.

Wow! Kind surprised by the negative reviews. But everyone has their own expectations. We’ve been a fan of Jersey Mike’s since we lived on the east coast and had a close one near our house. It was always our go-​to-​place for quick lunch or dinner. I was psyched to see one at Cascade Station.
We frequent this one once a week and the staff literally knows exactly what our sammies are before we even step up to the counter. We’ve never had a bad sandwich here ever. Yeah the staff never engages in conversation but at least they remember us and stay focused on making the sandwich. I’m not sure what everyones gripe is about how long it takes to wait but hello, sandwiches do take a few minutes to make. ALL Jersey Mike’s have lines during lunch hour. I can attest to that since I’ve been to a lot of them!
The mini #7 on wheat is my fav and it’s also my weekly comfort food. When the staff remembers you every time you walk in, to me I’m happy to throw on a dollar for a tip.

I have to say I was pleasantly surprised by how much I enjoyed my sandwich here. The service was a little slow but that’s in part due to the fact that they cut your meat fresh for each sam. I personally have a deep love for Italian style subs, you know the kind that taste like an antipasta salad on bread. They have a few here that fit that bill, I personally like the #5 which has provolone, ham, prosciuttini and cappacuolo (the later two are like the cheaper cousins of the real stuff but they were fine).
Anyway I’d for sure go here before most other sandwich chains, way tastier.

If you like Slow Service, this is the place for you!
As you walk up to the counter to order, you will be ignored until after the employees are finished talking about their boyfriends personal habits. When one does acknowledge your presence, they will keep talking until you so Rudely interrupt and place an order for a sandwich. I thought this may have been just my experience, but when 5 more people walked in and couldn’t order in a timely fashion, it occurred that this place doesn’t appreciate their customers. Finally a young man walked out from the back room with a load of bread and immediately started asking customers what they would like to order. This didn’t have any effect on the two woman making the Slowest sandwiches in the World however.
I think I’ll find another sandwich shop. Too many great options in this city to waste time and money on service like this.

There are a couple of things that are absolutely unacceptable at a sandwich place. The first is processed, chewed-​and-​glued meat. The other is pasteurized processed cheese ‘product’. Jersey Mike’s uses both, and it’s disgusting.
I ordered a ham and cheese child sandwich for my toddler and when I saw the guy pick up a rectangle of pressed ham, I stopped him. This is the lowest quality ham that has ever existed. Strings of something were dangling from this pink log. I asked to see that turkey, and it was the same crap, but in a circle. I opted for the salami because at least that’s how salami is supposed to be.
And the cheese. Totally unforgivable. I had a cheese steak and after the first bite my mouth was glued shut. This plastic cheese stuck to my fingers and then the napkin did too. Fucking gross.
Let’s address a couple other problems with the place:
When we walked in every table was dirty. There were two other customers, maybe, and plenty of staff around.
Price: The ‘giant’ is huge, yes, but it’s also $ 12.99. It’s not as if you’re getting a deal by paying a substantial price for a big sandwich. Especially when that sandwich sucks. Add chips and a drink and you’re well over $ 15.
The slicer: They keep this thing running and slice each meat and cheese to order. Considering that tables are too hard for them to clean, I have to wonder how often that thing is getting cleaned. And mixing meats and cheeses? How do vegetarians feel about that?
There is no way, ever, in a million years, that I would eat here again.

I’ve been coming to this location weekly first because I work near by but it’s the staff that keeps bringing me back. I’m not a fan of overly processed minced meat (which is why I can’t give five stars) — so I don’t order most of their cold sandwiches — although there roast beef and sliced steak are in house and legit. The people here are very friendly and the food and price is great for a work lunch. It won’t take long for them to remember you and your order– I like that. This place is great if your in the area and would like a good quick lunch. They have a point system you can save up and get free meals. I recommend if you get it «mikes way» to get it on the side if you don’t want a soggy sandwich. Their wraps are pretty good too. P. s I think they have free birthday meals. Give me a try and see what you think. My experiences have always been good.

The people who work here are Cool and very helpful.
I had 2 sandwiches here, the Philly cheese steak and the meatball sandwich.
I was so disappointed in both, it’s doesn’t taste fresh to me, taste like the sauces are made with no seasonings fresh garlic, onions spices. Not sure if the sauce is made there or contracted out.
The Philly was better than the Meatball.
I really wanted to like this place… dang