J&M Body Shop

I went to Broadway Body & Paint to inquire about getting the trim on one of the doors on my Jetta repaired. The trim had pulled away from it’s mooring and was bent, so it needed to be straightened and reattached, or replaced. Ted called for an estimate on a replacement trim piece. It was going to cost $ 90 just for that piece. When I asked if an alternative might be to just reattach the piece (I didn’t care if it didn’t look like new), Ted referred me to Eric at the main shop. When I got to the main shop, Eric was expecting me. He immediately went out and looked at my car and within just a few minutes he had straightened the strip and carefully glued it back into place. No charge! What an incredibly nice experience! Thank you, Broadway Body & Paint!

DO NOT TAKE YOUR CAR HERE!!! I truly mean this from the bottom of my heart. My fiancé was in a car accident a few months back. We took out car here to get all the body work done. It was a disaster. First, they had our car for about 4 weeks. They didn’t call us to tell us our car was ready. Our insurance agent called and said, «uh, are you going to go get your car?» We had no idea it was ready. When we got the car, there were a number of items that were still not fixed. We drove away with no covering for one of the fog lights, an error message on our dash saying something was wrong with our headlight, and the whole left side of the car was not working (i.e. I could not roll the window down or adjust the side mirror). We called them and they said, «oh uh yeah. The fog light cover is on order.» Well, thanks for telling us that when we picked the car up. After 3 weeks of dealing with them to get us back in to finish up the rest of the stuff, they still could not fix a few things and told us to go to Audi. They did say they would cover the charges at Audi for us. When Audi was done with their inspection, they asked us to come see something. Broadway Auto Body had GLUED our headlight back in. Our headlights adjust when you are on an incline or decline. You cannot GLUE an adjustable headlight back into place. Our insurance company basically paid for Broadway to fix our car, and they did not follow through. We already reported them to the Better Business Bureau. I just don’t see how you can run a business like they do. It was such terrible service. By the way, we were returning customers. WE WILL NOT TAKE OUR CAR BACK for them to finish up the remaining items. Absolutely not. And we feel they owe us money for the service that has not been completed.
The last time we were there, it was excellent service. I do not know what happened, but something changed.