Interstate Roofing Inc.

Started work at 7:10 in the morning on a Saturday. Saws and hammers that early on a weekend is like the biggest «f*** you» you could give to the neighbors if your clients. I’ve worked with many contractors and never have I had one start this early on a weekend. They will never get my business. What a disrespectful organization.

Interstate didn’t make first appointment; two hours late for the second appointment. Professionalism is questionable. Also, I’ve seen Interstate return time and again to other houses they have re-​roofed in the area (after periods of rain) and their quality of work, product, and management suggests their work is sub-​par. Moved on to another company.

I had a very minor repair to a gasket… they said they would charge $ 250 plus materials to come out– fine… had an appt for Friday afternoon after 2:30. I waited and waited… no call… when I finally called the office they were gone for the day. Called on Monday… scheduler said she didn’t know what happened on friday but for SURE they would be able to come on Monday. About 3:30 I called after not hearing and the technician then did call me to say he was delayed on another job– that is understandable and could he come FIRST THING Tues– 9AM— said sure. they finally show up at 11 AM… OK they were supposed to do a roof inspection and tell me if they discovered anything else. after about 30 minutes I went out and they were gone… no note… no followup… terrible aggravation for a simple repair with no followup. Not this company again.

They didn’t show the first visit (too busy) called after four hour window to say didn’t make it.
Second visit showed up, on time and courteous, nice guys.
Problem was their fix didn’t stop the leak. They state they don’t guarantee their work and would charge to come out and look again. (within one month of repair)
Not sure if this is standard in industry.

I would never use this company again. All the reviews are spot on! Terrible customer service. I’m surprised their doors are still open.

Roof was done on my property by interstate around 5 years ago. In that time I have had to call them 2 times to make repairs. The first time they told me they didn’t have proof I payed for the job so I had to provide copies of the check and they fixed their mistake. Recently I called them out again for a leak in my roof. They told me they couldn’t find any proof of doing work on my property and would not make the repairs unless I can find my original warranty. Lesson learned, a warranty is only as good as the company providing it. Thanks to Angel from Portland roofers I had the repair done the next day. Looking forward to finding my warranty and forwarding the bill to you guys;).

We had a unique situation with Interstate — we bought a new house, with the seller paying for a new roof prior to closing. Interstate was their selected contractor.
Despite not being the official «client,» I was able to correspond with the project manager during the re-​roofing process, and he confirmed for me that he would be able to accommodate a few small requests I had. However, upon closing, we discovered that those commitments had not been met. When I called Interstate to discuss the project, a separate project manager was extremely disrespectful, insulted our realtor, and then hung up on us.
However, after complaints from both our realtor and me, Shelley, Interstate’s president, contacted me and was extremely apologetic. She addressed my concerns over the phone, explained what could and couldn’t be done from a safety perspective, and offered to replace additional gutters beyond the initial scope of work to resolve some of our concerns.
We have only lived in the house for a month, but thus far I have no complaints about the quality of work — have not observed any leaks or other issues. The workers also did a good job of cleaning up after themselves. Yes, we had a problem with their customer service, but I was very impressed with the way it was professionally resolved. 4 stars.

one of the worst experiences i have every had with any company. dont let them fool you with, «being nice» they did a horrible job!!! i would sue them if i could. they took over a year to finally get all the leaks stopped and once its over a year, you can’t report to contractors board. check out all the lawsuits against them. im surprised that they are still in business. run for your life!!!

After putting on a new roof, they charged for treating it when they hadn’t. Now, years later, we are discovering another problem. Look this company up in the judicial system before you give it your business.

Solid company. They got my job done a week earlier than planned, which was great. Tresa did a great job managing customer expectations and in keeping open lines of communication with me. Only complaint is that the clean-​up seemed to only be about 85% complete by the time they packed up and left.

We got bids from at least 4 companies to reroof our house in an upscale neighborhood in NW Portland. Interstate was not the cheapest bid, but Tresa was the the most response sales representative. She was always immediately available for any questions we had. They had a fantastic installation crew with a very knowledgable supervisor. They would only work when he was on-​site. He got sick one day and they couldn’t work. I was mildly irritated by this, but now I know why! We have since moved to another house, and by a quirk of fate were not able to use Interstate to install the exact same roofing product on the second house. OMG, the results have been a disaster. I won’t name the second company (yet) because we are in negotiations to correct the problem. But I can tell you Interstate is HEAD and SHOULDERS above this second company on every level: customer service, quality of work, follow up, You name it.
It’s really hard to find a good roofer and if you’re buying an expensive roof don’t risk dealing with someone who’s not an expert in installing them. It turns out there are technical specifications that make a huge difference in the appearance. If you just want something to keep the rain out, then get a cheap 3-​tab and hire your cousin. If you want a beautiful roof that you (and your neighbors) love, hire Interstate.

Interstate Roofing is trying to correct our roof leak

What a great experience! Not only is this company professional but I felt as though the salesman really knew what he was talking about. He took extra time to go over details, answer all of my questions and I never felt pressured. I am so happy with the final outcome and I would highly recommend this company.

Horrible customer service from the get-​go! Whoever the younger lady is who answers the phone, needs to step up her customer service game! Called to get a quote for replacement of one skylight and was told it would be 24 hours before a sales person could call me back, then when i called back in 24 hours for an update, the receptionist (same unprofessional girl I spoke with the first day) told me it was another 24 hours; that their standard is 48 hours. 48 hours for someone to call back to tell me how much it costs to have a skylight replaced?! That’s insane!
Referrals are HUGE in this small town we live in… remember that Interstate Roofing!

Watch out ! this RIP-​OFF company!
On their HomePage, There is «REQUEST FREE ESTIMATE «slot, if you hit it then goes to black out! That’s why I had to call them instead of on line scheduling. I talked a young lady named Phyols, she was nice until she said $ 150 to be paid on your estimate. I told her it says FREE ESTIMATE on HP. She said NO it cost $ 150. I tried to ask more questions, but she suddenly hung up the phone! Terrible Terrible customer service!!!

I needed some cosmetic and repair work done on my roof and gutter, and received 4 quotes, most missed the mark in price and lack of detail in quote. Interstate was prompt, and extremely detailed. Not only got a call, but comeplete written detail as well. The man who did the work– Omar, was awesome, took the time to explain what he was doing, and challenges he was experiencing. Final bill was exactly as expected. So if you are looking for honest workers that actually care? Interstate is worth your call.

Good materials used, poor communication and follow up. Created leaks in the living room ceiling after replacing a 22 year old roof. «This is as good as I can get it, you’ll have to paint your ceiling»

Wish I could rate them on actual work, however trying to get an estimate from them is worse that pulling teeth. Everyone I’ve spoken to has been friendly and pleasant, just extremely non-​responsive. Every time they’ve come out (once w/​estimator, second time with estimator + carpenter) it’s been because I’ve called and asked what’s going on. ZERO follow-​through on their side. Today is exactly one full months since I requested an estimate. Other roofers have been contacted, out to the site, and returned an estimate in less than a week!

I am very pleased with the job that Interstate Roofing just performed on my house. I purchased my home just 3 months ago and the gutters were in poor shape and moss was all over the roof. I was concerned that I would have to incur quite a lot of cost to get the roof back into good shape. I appreciated Interstates’ honesty with letting me know my roof was actually in great shape, but in need of a little maintenance. In addition, the crew was polite and answered all of the questions we had during the process

I used their webform and called to request someone contact me to come out for a quote. I still havent heard back from anyone and it’s been 3 weeks. Not a good indicator of service.