Horace Long Photography

There are far better photographers out there than Horace. Do yourself a favor and shop around. We used him for a family portrait and were not that impressed with the results. After the fact, his customer service is terrible. I agree 100% with R.H. when that reviewer stated «…his ability to serve customers that is severely lacking.» We contacted him to purchase a digital copy of one photo. It took him over a week to reply. Then when we paid him, we heard nothing back for a long time. Fearing we sent the payment to the wrong address, and since Horace went all silent on us, we stopped payment. When he finally surfaced again, we cancelled the dispute and let the payment go through. about two months later we get a nasty email fro Horace tell us that he had deleted all our family photos. Horace is a nut job through and through. Don’t waste your money on him, you will regret it.

I just completed a day long video shoot with Horace. Throughout the process Horace always conducted himself in a highly professional, and courteous manner. Horace is a consummate business professional, he was on time and prepared for our entire days’ work. Furthermore, he was patient with me as I am not used to being in front of a camera. I would recommend Horace and his photography services without hesitation.

This is the second time I’ve gotten to hire Horace Long Photography for my business, and he is definitely the best in his field. I only wish I could give him better images so he wouldn’t have to work so hard making everything look so stellar. Yet somehow, he as the ability to transform the mundane into something beautiful and special.
Especially as a woman and business owner, I felt that he made me comfortable in front of the camera, has the best staging ideas, a keen marketing sense, and I had so much fun as well. My images came out great, my personal photos are ones I will be showing off when I’m 80, and I’m honored to be photographed by someone so nice as well as talented.

Horace’s skills are not only in question here it is his ability to serve customers that is severely lacking. We had a photo shoot with him which went fine but we spent the first 30 minutes going over his background and ours which just prolonged the photo shoot for no reason.
We ordered the very expensive photos from him, which took over a month to receive and when we received them one of the photos was bent (and it just happened to be the largest, most expensive one). When we emailed Horace he explained he had no control over the postal service; however, he did not send them insured or even sandwich the photos between 2 pieces of cardboard. He put them in a larger packing envelope with one piece of cardboard on the back of the photos so the damage seemed inevitable. He never offered to replace the photo, and also f’d up the order for our other photos. It took another month for him to send out the correct replacement ones.
His photography skills are average and his customer service skills are dreadful at best. I feel like we could have received the same photos at JC Penney or Sears for ¼ of the price and not had to deal with his attitude of no gratitude. Take your hard earned money elsewhere!
***In response to the reply from Horace his «sitting fee» was donated by himself to our company and I was the winning bidder and paid dearly for it. The outlandish fees we paid for individual photos were not included in the «sitting fee.» As he advises the new prints were made but they were not the original 8×10’s that we paid for, and were much smaller. The replacement prints were less expensive on his part, but we just wanted to get what we could since we knew he was not going to work with us.
As far as «mistakes happen» that is not an acceptable excuse since he apparently has no clue that USPS does not care if it says «do not bend» (DUHHHH) on the envelope. Someone with any amount of business acumen would send pictures «insured» and would ship them encased in something sturdy, but not Horace. Also the pictures took forever (1 month plus) to be replaced because of some excuse of his, and the originals also took over a month to get to us. As I said before, take your money elsewhere since his reply is feeble at best in addressing the concerns of his customer.