Honest-1 Auto Care – Portland

Pete and his crew I give many props too. I had taken my care to a different shop 3 times and finally gave up hope of it being fixed correctly. Not only did Pete and his shop take on the challenge and fixed the issues, they were very flexible and were able to meet my shop appointment schedule issues. Thank you to Pete and your master mechanics for making sure that this customer was satisfied and happy.
AJ

Rude and misleading. I was shocked after reading reviews here, but found they didn’t care to help at all and couldn’t even clearly explain their policies.

We had a good experience here with an oil change so we went here again when our broke down and we needed a new timing belt. We were shocked when the bill was $ 2000 and when we asked it to be broken down repeatedly so we could understand why it was so expensive it still never made sense, the labor was the part that was insanely expensive. To my understanding and in the experience of most of the people I know timing belt replacements don’t usually cost thousands of dollars. One month later our 2003 Subaru which is very well taken care of was having issues again with idling so we went to another mechanic recommendation. He fixed the simple problem quickly and affordably and told us that if we had come to him for the main problem in the first place, he would have charged us less than half as much as Honest1. Feels like I was taken advantage of for not having a good understanding of mechanics.

I go out of my way to take my car to this company. They are super honest and I trust them to the fullest degree with my old Chevy Blazer. No funny business or anything! I used to go somewhere else for years but decided to compare prices when it came to a big repair. They caught the other business’s mistakes on the estimate, which was a big deal to me! My only complaint is that they are super busy!

Great place– they squeezed me in for an appointment and got my car in and out for an oil change quicker than I expected, and the prices are good. They have a waiting room inside with free wifi and drinks!
Very happy with my experience.

We were referred to Pete by a coworker who had had a great experience with him – he helped her out for free when she was stranded with a flat. Having now met Pete, I’m not surprised. He is friendly, open and generous. My partner and I have had our oil changed 4 times and gotten the tires rotated on each of our cars, and each experience has been excellent. When I mentioned my tires had been losing air quickly, he and his team carefully examined them and found three leaks that they patched, and everything was ready for me right on time. Not rocket science stuff, of course, but we’ll definitely go straight to Pete’s shop when we inevitably DO encounter bigger problems with our cars.

Scott was great ! They were. very honest and hard working people! Highly recommended! !’

Both Pete and Scott were very friendly and helpful when I was having a frustrating situation. And the work was done so fast.

I came here a while back to replace my rotors and fix my brakes, and I am still happy with the work they did! I feel like the manager of this particular location really cares to fix the vehicle’s issues at a reasonable price. He was very kind, informative, and caring (also didn’t appear deceiving in any way).
I really appreciate that they honored my time and called me when they said they would. They were on top of it!
I really do not like going to car shops to fix my car issues, but I feel like I can trust this company. Hopefully my opinion of them will never change!

Oil changes here are fast, easy and involve no BS or un-​necessary up-​selling. Great place for an oil change

I went in to have my brakes checked out and they quoted me nearly 1100.00 to have them worked on. After I said there was no way I could afford that he offered me some financing from a card that he pulled from behind the counter.
I then took it down the street to another shop and they quoted me 675.00 with parts and labor. Are you kidding me? I am never going there again.

This is a small shop and I never really noticed it, even though I drive by it fairly often. But then I was looking at buying a used car, and wanted a mechanic to check the clutch out. Other shops had a wait, and charged over $ 100. A-​1 said they would charge $ 75 for a full inspection of the whole car, but that I could also just bring it by and a mechanic would test drive it and give me his opinion on whether the clutch was ok. I did. He did. The clutch was ok and they didn’t charge me for the opinion, even though I tried to pay. I’ve never had work done there, but I wouldn’t hesitate to take a car there in the future.

I usually don’t give 5 stars but we were quoted a good price. And when they got to the end of the job they discovered our gas had turned to molasses because the car sat for 2 years so they fixed it at no extra charge. They also have a nice clean rental car for you to use in the mean time. Great customer service.
This is for the one in Vancouver Wa.

Scotty and team at the SE Stark location were everything you could want in an auto repair shop. I needed to get a slow leaking tire repaired (not replaced) and when I contacted them through Unilocal I received an immediate response. After easily scheduling the appointment I was greeted by friendly guys who got me in an out in less than 5 minutes.
Even better: they fixed the tire at no cost. They had originally quoted me a price via Unilocal of $ 20, but when I was there and they fixed the tire, Scotty very kindly said it would be no charge.
These guys are skilled, fast, friendly and honest.

Pete is a solid and honest guy who stands behind his crew and their work.
I have taken several vehicles there and always left feeling like I was treated fairly and with respect. When something was wrong, they fixed, no questions. They might not be the cheapest option, but if you want the work done correctly, these guys are solid.
They have earned my trust.

We started going to this Honest One (almost 3 years ago) because it is quite close to our house. They’ve always been super-​friendly and easy to work with, both on the phone and in the office. In those 3 years, every time I’ve called them, one of two people answers the phone. That kind of stability doesn’t necessarily help keep my car running well, but it does mean I feel like I know these folks, and by extension, they know my car. That’s a good thing on a car pushing 100,000 miles.
I’ve had the oil changed many times, wiper blades and headlights replaced, brakes and engine serviced and even tires refilled with air, and not just free air, but full service and no charge. I recommend them without reservation.

**Added another star for the manager’s prompt follow up.
While my first visit here a few months back was great, I’m disappointed in my 2^nd visit, which took place this past Wednesday. Had made an appt to come in for an oil change and tire rotation, and was told that they would also check and top off fluids. Today (Friday), my tires were low on pressure (car indicator went off) and my windshield wiper fluid tank was bone dry. I went to clean my windows today and was wondering why nothing came out. Car is a 2014 model with less than 25k miles on it, so I know it’s not car related.
WTH guys? Not cool! Really bummed because I wanted to support a local business rather than a chain.

Can’t say enough positive things about this place. First off, was recommended them by a dear friend and when I first talked with them, instantly knew why.
I was in the market for a cheap car from a private seller which already is a daunting task at hand, particularly since I was doing the hunting entirely solo, and counting my dollars to make sure I could swing it! Found a 98 Toyota Camry that I liked a lot. Called Honest Mechanic to see if I could bring it in to have them look at before I purchased it but unfortunately, they were swamped and couldn’t get it in for three days which didn’t work with my, or the seller’s schedule. So, I chatted with a guy named Peter on the phone for what was probably a solid five minutes asking him my fears of low coolant under the hood and his speculations on the potential severity of it. He didn’t brush me off sounding completely rushed and annoyed I was taking his time unexpectedly on the phone, and he would even answer my crazy, totally ignorant «what if?» questions with total respect and legitimacy! As a female chatting with a car mechanic, this is BEYOND appreciated as you often get unfairly dejected right off the bat when it comes to car mechanics simply because you lack male anatomy. When I got off the phone, I thanked him and joked that we will probably chat again since my saga continues looking for an old cheap car, in which he replied with a laugh and friendly goodbye.
I ended up buying the car, and brought it in for a overall diagnostic check and look-​over, which included a fluid top-​off for $ 70-​$ 80. A guy named Steve called back by mid-​day telling me what they found wrong with the car, which was more than I was hoping it’d be, (when is it not?) but overall not bad for a 98 Toyota Camry. He gave me his personal opinion of «Honestly, if it were my car, I’d invest the money because otherwise, it seems like a gem for a nearly 20 year old car. They’re hard to come by but I think you found one.» It wasn’t car-​salesman gimmicky of «yea, come on… spend $ 800 at my shop» that you so often get. He even had no problem with me getting back to him after I called other shops about price quotes which, again… past auto mechanics have tried strong arming me into staying with them. Overall, he answered all my questions with patience and poise and that I’m eternally grateful for.
The added perk: about four days after getting the car back and a mini road trip around Oregon later, I got a flat due to a leaky air valve. I called them, brought it back in and Steve thoroughly inspected the tire, replaced the air valve, and rechecked all of my tire air pressures on my car and had it ready within an hour or so FREE OF CHARGE!
It’s so nice to stumble on a gem like Honest Mechanic. They truly are honest and treat you like they’re working on their family member’s car. And you know what? Over 4,000 miles later after a roadtrip through Canada moving to the East Coast, my car is still perfectly running! That’s the good news! The bad news is I probably won’t find a mechanic as great as this one over here in New England :/​
Go Here. You won’t regret it.

This was such a great experience! I am new to Portland, so I didn’t really know where to take my car. I decided on this place based on its Unilocal reviews, and I’m so glad I did. I called on a Friday and spoke with Scotty. I dropped my car off Saturday morning, and they evaluated it within the hour. They called to let me know how much it was going to be, and I thought their rate was very reasonable. I couldn’t pick it up that same day, so they offered to keep it safe and sound for me until Monday afternoon, which they did! Overall, they were very professional, courteous, and, as the name implies, honest!

Went here when the AC went out. I am pretty leery with auto mechanics since my brother in law is a shop manager for a garage back home, and he has saved me money on a lot of things after places told me I needed $ 1000 repairs when all I needed was a new hose. Some places diagnose an AC leak then sell you a $ 1000 job you don’t need. This is why so many people with older cars don’t have AC!
I went here and my first impression was not good. The guy at the desk when I dropped off the car told me what he thought was wrong with my car and how much it would cost before he looked at the car. Later I got the call and the repairs were going to be $ 900, and I felt that after I discussed it with my brother in law that the repairs and stated problems from the mechanics here were a fair diagnosis.
I feel the work done was quite good and that they were honest. They replaced the various fittings and cleaned the engine during the check for leaks (this was obvious when I opened my hood). It was clear the parts paid for were in fact installed. The AC has worked fine for over a month. My one complaint was that labor costs were — in my view — very high. Since I can’t take my car to my family garage and I am not a mechanic I felt these guys did a good job and were conveniently located for me since I live a few blocks away, but they seem expensive to me.
Despite the cost, I will be back since they did not try to sell me the few things auto places always try to sell you: Flush of various fluids for $ 80 – 100 per fluid or some off brand tires for $ 1000. I really appreciate they did not try these scams which every lube place and most dealers try. After I visit them a few more times for repairs and perhaps oil changes I will add a 4^th star. I would not hesitate to bring a car here for a repair.

Well this was an experience.
Called in earlier to see how much the price was to change tires. They quoted and I said I will let them know. Hours later we pull up and I talked to the office and they remembered who I was from the phone. I asked how long it will take to change them and if the price is still the same, which it was. He said it will be done before 4 pm. So I left to consult with my wife.
Came back in and he said, «You know what, I will have it done before to 2 pm.»
We got excited and thanked him, since this was our first time using them. They did an amazing job. Fast and professional. They were done by 1:18 PM! He even recommend some nearby places to go eat. :)

As is often the case with auto shops, I got to experience Honest-1’s services in a less-​than-​ideal situation. What we thought would be a few hundred dollar repair at most turned out to be much more extensive. We told Pete what we were able to put into the car to make it work, and he made it happen. Beyond that, Pete was prompt and communicative throughout the whole process, and I felt like I was being treated fairly and with respect. If you like your car repairs accompanied by a heaping portion of condescension that leave you feeling dubious and helpless, Honest-​1 is not your shop.

This is my go-​to auto shop. They are fair and honest (which is good, since they claim to be the «honest one,» reasonable and fast. We take our car there and I take my work’s fleet vehicles there. I’ve never been upsold anything and I’ve never had any problems with them. Plus the place is clean, the guy at the desk is friendly and inclusive. It’s everything an auto repair place never seems to be.

Offer great service without gouging on the fees/​costs… even found a couple minor issues and corrected those for free. I will recommend them to everyone I know in Portland

This shop has always been fair and totally honest with all the work they have done on my daughter’s car. The communication regarding estimates has been fantastic. I trust them with making my daughter’s car safe to drive! I would recommend Honest –1 Auto Care to anyone.
Thanks to Scott for all his help on the last repair job last week!

Scott and his crew were amazing– fast efficient and generous! Wow killer service guys keep up the great work.

Pete, you and your team are the best!
I have a sweet little Honda Civic, 1995, so stuff just wears out. This time it was the motor on my automatic windows. Not being able to roll up my window when it’s raining is a problem.
Pete not only was able to get me into the shop the next day but was able to have it repaired and ready before noon, plus my needed oil change done as well.
It’s a small shop right in my neighborhood, within walking distance which makes it easy.
I recommend the shop to everyone without hesitation.

Scott took really great care of me. I went in for a 90,000 mile checkup because my maintenance light was on. they could’ve easily walked and talked me into multiple maintenance repair items, but instead they replaced my license plate light bulb and told me everything looked good and didn’t even charge me! It’s scary as a woman taking your car into a mechanic, but there’s nothing scary about going here!!!

These guys are saints. Thank you Pete and Scotty for three years of honest and caring work on my aging Honda CRV.
This is the kind of place that remembers you by name and will hook you up when you’re in trouble. Read my other reviews. They’ve never done any unnecessary work on my car even when I ask them to look for problems.

Love these guys! Always take care of my family and I. They listen to what you have to say about your vehicle. Don’t try and over sell you on unessesary work. Pete is awesome and he knows his stuff. If Pete isnt there Scotty is the other great go to. Take your car over there next time you need something, you won’t be disappointed