Hilton Garden Inn Portland Airport

Very convenient location to the Portland Jetport. You could walk to the airport from the hotel. Rooms are nice, they serve dinner and the bar usually stays open until 11pm. Gym is somewhat cramped. There’s plenty of parking.

Although the location of Hilton Garden Inn Portland Airport is convenient in proximity to the Portland International Airport, the service I experienced, at all levels, was distasteful.
Typically there are three things I look for prior to making a hotel reservation: location, cleanliness and price. This hotel met my typical three requirements, it was in a convenient location, it was clean and the price was relatively inexpensive.
As a pretty low-​maintenance individual, previously, service didn’t rate top priority for me.
While staying at the hotel, I wouldn’t say that I was displeased by the minimal service I received, but following my stay, an unauthorized fee of $ 250 was charged in addition to my reservation fees.
When calling to question and dispute this additional charge, I was informed that it was for smoking in a non-​smoking room.
Despite the fact that no smoking took place within the room during my stay and that I had not authorized the fee, they refused reimbursement.
In addition, during the dispute process, I was given the run around and I was not treated in a professional manner by front desk associates and management. In fact, they were quite rude, to say the least.
Hilton Garden Inn claims to offer their guests a Satisfaction Promise/​Guarantee, yet in my case they failed to follow through with that promise.
If price is a priority for you, be aware that Hilton Garden Inn may illegitimately charge you an additional $ 250 fee, claiming that you smoked and then make it practically impossible to be reimbursed without the hassle of a small claims suit. Might as well spend the extra price and stay at a luxury hotel.
Hilton Garden Inn Portland Airport is a perfect example of a large company taking advantage of people.

I talked to them right before my plane took off and they assured me I was prepaid and had a room. I get off the plane two hours later and they told me they were overbooked and sold my room. There was a line of other people this happened to. Also, their shuttle took no less than 45 minutes to finally pick me up at the airport gate and drive me to another hotel the next town over. The hotel is 3 minutes from the airport, so who knows where it was off to. This hotel only cares about sucking customers for the highest rates and not about loyalty to reservations. Stay away.

Management has a Wednesday night special that includes free live music, drinks, and food. Breakfast is not free but serves made to order omlettes. Nice ambiance. Easy stay with no problems.

We booked on Expedia and got a pretty good rate. The hotel is right outside of the airport and 10 minutes or so outside of downtown Portland and the hotel provides a complimentary shuttle if you don’t want to drive there. The room we stayed in was wheelchair accessible, though we didn’t need it, but that made it a generously sized and spacious room, I don’t know if all the rooms are as large. The walk in shower was very nice, clean, two shower heads and good pressure and temperature. The room was clean, comfortable and had all the amenities we needed. We stayed for three nights and our room was not made up after the first night, apparently we left our «do not disturb» sign on the door too long, but when we called the front desk they apologized and hurried fresh towels and amenities to our door within minutes and made sure our room was made up the next day. The bar is nice and has a decent selection of liquors and bottles of local brews should you be thirsty. If you’re looking for water simply ask the front desk and they’re happy to give you a couple of bottles. It was a good stay and should we visit Portland again we’ll be back.

Off to a bad start, after a long day of travel. Hotels are in the hospitality business, right? The front desk attendant was not helpful, and insisted of having the last word when facing a long-​time Hilton Honors member. The limited bar was out of just about all of the beer that they carried, including the one the waiter recommended just moments before. The posted restaurant hours were until 10, but the workers seemed a little less than excited to serve me, telling me they only had a limited menu at this time… code for, «we’re done and we don’t want to work anymore. «The waiter came around and got with the program. When I asked the front desk for a business card for the GM I was told that he was new and didn’t have any cards.
A very non-​Hilton experience so far.
We’ll see how it goes, they have 4 nights to get it right.

Recently renovated, friendly staff, clean rooms, on-​site restaurant, free shuttle from terminal

I stayed here for 2 nights in September.
I’m not sure what I was expecting but was pleasantly surprised.
When I walked in I thought the lobby was very nice and clean.
I was early for check in but when I got to the desk they were very kind and let me check in anyway.
The room was very clean and welcoming.
There was a personal kurig, which I appreciated as I was tried from my drive and was happy to not have to make a whole pot of coffee.
I was a little nervous being so close to the airport that it would be rather loud but it was not at all. In fact this was one of the quietest hotels I have ever stayed at.
The bed was very comfortable and I was able to get a good night sleep.
The water pressure in the shower was wonderful. I wasn’t a huge fan of the shampoo & conditioner they provided but hey what do you want with hotel toiletries.
Check out was quick and easy.
I would definitely return to this hotel.

On the 2^nd night of my family’s stay the hotel apparently had some pressure issues. (At least one other tenant had their toilet overflow.) We were woken in the early a.m. with pounding on our door only to put our feet down in a couple inches of cold water. With belongings saturated, we were rushed to another room. Later when my wife checked out she was told we had to pay $ 800 for damages AND for room we were moved to. She thought I did it and left me in ME. (We live out of state). Never again!

I can’t speak to the cost of the rooms, as this was a graciously given overnight stay on a bridal gown shopping weekend. The rooms are are very comfortable and clean, however the door to our bathroom stuck (I do attest this to the heat/​humidity). The staff were very friendly and accommodating, providing us additional towels and pillows when requested. There is a small pool and a hot tub, which we took advantage of (it gets really hot!). Breakfast was not complimentary, but I did spy some infused waters and lemon/​limeaid which looked divine.

No pool when we got there due to construction but people were very friendly. Breakfast we a little disorganized but overall a great experience. Would go back.

Reserved two rooms for family on the 4^th and the 5^th. Identical rate. First night was fine. On the second night my elderly mother was locked out of her room. Went down to the front desk and they argued with her that she did not have a room and in fact had not stayed there the night before! Could not explain why her clothes were in the room. She was very upset — it was late, she was tired, and she was concerned about her belongings. Finally the front desk straightened it out. When she got into the room it had never been serviced.
I checked my credit card bill this morning as I had paid for both rooms. My mother’s room was charged a higher rate per night despite what was printed on my confirmation. So I stopped by the hotel on my way home from work tonight and told the person at the front desk what had happened to my mother and about the billing error. He never apologized or said a word. After 5 minutes of tapping on his computer he handed my a revised bill and said the credit would be on it in 24 hours. Did not even say he was sorry I had to drive back in. Credit took 5 days BTW.
Terrible customer service. I will never use this hotel again and am making it my mission to keep as many people as possible from ever staying here. They need to learn basic customer service.

Decent, clean place to stay while working. Shuttle service to airport and local offices is very nice and prompt; I only had to wait once and that was just a couple of minutes.
Breakfast included with business stay. Large, single room with work desk, wired and wireless internet.

We stayed here for one night during our short stay in Portland.
The hotel was clean and nice but not fancy. The room was a decent size and I was able to adjust the temperature, as well as the fan. Everything worked but we didn’t actually spend that much time in the room. The king-​sized bed was quite comfortable and I liked that I was able to adjust the softness. It was kind of hidden on the side of the bed.
They have a great free shuttle service that runs at specific times to somewhere downtown. However, they are quite accommodating as they took us when we were ready and just had us call when we needed to be picked up. Everyone seemed polite and professional.
I was surprised at the normal rate for this hotel and its sister in downtown. I mean, aren’t we in Portland, ME??? I paid less per night for a hotel in NYC when I was there for business.
However, we would stay at a Hilton Garden again.

Here are the basics:
1) It’s clean.
2) The gym has cardio equipment, some free weights and a flat bench.
3) Breakfast in the morning is basic – there’s a combination of hot and cold items, including a waffle iron.
4) Shuttle service between the hotel and airport is provided.
5) The staff at the hotel were very nice (especially the driver).
6) Free wi-​fi.
Here’s what I didn’t like.
1) My pillows could have been firmer.
2) The fan in my room could not be turned off. I turned the A/​C unit off, but couldn’t get the fan to shut off. It wasn’t loud enough to call and complain about it, so it was certainly bearable.
If I were in Portland, again, I’d stay there. At least they offered the government rate (a majority of the downtown hotels would not because it was still a busy time for them).

This property is a Hilton Garden Inn. If you’ve been to this brand before, it’s all the same. Even the lobby layout is exactly the same. I had heard on another site that the staff was very helpful in finding local attractions. So in the morning when I asked for the great breakfast spot on the water, and the dude behind the desk asks me «IHOP?» I was a little concerned.
For the record, the place is called Becky’s. It’s cheaper by $ 100 clams than the HGI in downtown and if you don’t mind a 10 minute drive then save the money. Or drink downtown and spend the dough on a cab.