Hillsdale Shoe Repair

I took 3 pairs of heels to get repaired, and it was my first experience… standard heel replacement. Although she was nice and speedy with repairs, they were not repaired well at all. After wearing them once, the heels on all the shoes are actually coming out of the shoe and make this weird clicking with every step. l have to have them all re-​done, which will likely be anywhere else. Also, there was some polish used on the black sandals, which I hadn’t requested, and it ended up staining my feet and legs black for days! What the heck?! So weird.

Great service and great repair. It’s conveniently located in my neighborhood and has always been reliable. If she doesn’t tell you exactly when the shoes will be ready (which she usually does) then be sure to call now and then because I had an instance of the shoes being ready and never getting a call.

Fast, well done, and reasonably priced.

I took a beloved pair of very, very old, beat-​up pumps and they came back looking great. The color had to be redone since they’d faded, and the owner apologized, but I actually liked the new color – it may have been the original color, for all I know since the shoes had faded over 30 years. I’ve taken several pairs of shoes for repair or just cleaning, and I’ve been very, very satisfied with the service I’ve received. It’s not cheap to maintain your shoes/​boots, but I will go out of my way to go here since the work is consistently excellent.

I took my Frye harness boots to have the rubber soles repaired. They did a great job on the soles… BUT they polished them up to be shiny and a totally different color which they did not tell me they do as a standard service along with the sole repair. I was FURIOUS! I loved the dry matte finish of my boots and the beautiful distressed look that took me a decade to achieve… they were a light color and beautiful and now they are boring and much darker in color. They didn’t offer any apology or way to resolve their error. If they had just told me they were going to polish them, I would have said NO and is still have my boots as I liked them. BEWARE of undisclosed added services you may not want!!!

I paid $ 30 to get a pair of my Via Spiga boots resoled and capped. They were ready within a week. Feels just as good as new! Great job. However, I’ve been to other shoe repairs where they polished and cleaned my entire shoe and it came back like new. I don’t think they did that here. It was only repaired and that’s it. No biggie, but it would be nice to have that extra care. Ya know, kind of like when you get your car serviced and they wash and clean your car for you and feel great driving it off. I’ll come back again because it’s right in the area where I live and work.

They did excellent work to clean up two pair of patent leather shoes that had glitter stuck all over them and which we thought might be un repairable. Thank you!
They are friendly, reasonable and get the work done when promised.

My cankles are a nightmare because I love boots! HSR took two pairs of wide calf, off-​the-​shelf boots and turned them into something I’ve been wearing for two years now! Woot! Boots! Boots for me! It wasn’t cheap, about $ 100 a pair, but a whole new world of options has opened up for me because of HSR’s great skills and service. And, the shop dog Nemo? Really? Great service, nice people, artful skills and a friendly shop dog? I’m in all the way.

Took them a week to sew on a button (told me that up front), but good work and reasonable prices. Also said I could bring it back if I had any problems. Will definitely use them again.

I’m a dancer and I am hard on shoes. It was one of the best days in my life when I found this shop. The owner Christina is a marvel at making difficult repairs look easy. She has fixed shoes for me that other shoe places didn’t know what to do with — not only fixed them but the shoes came back comfy and ready to wear. Her prices are reasonable. You always feel that you get a good value having her fix your shoes versus replacing them.
She is so good at what she does and very honest with her customers. She will tell you straight up if she can help you and what she will do and how it will come out and let you decide and she always delivers.
I had a pair of imported dance heels. The heel just shattered. It was some type of composite. She rebuilt the heel up with a similar composite and re-​wrapped the leather around it. Not only did the shoes look like new — but I was able to dance hard in them again and they held up. Still wearing them.
One thing that some shoe places have done to me in the past, when they worked on the shoes they somehow altered the vamp so the shoe no longer felt comfortable and balanced. Christina never lets this happen. Your shoes always come back as comfy as when you dropped them off.
Christina offers a convenient night drop slot near her door — you can drop off shoes with a note saying what is wrong and your contact info after hours and she will call you and discuss the repair on her next day in the shop.