Hillsdale Eye Care

Had an appointment today for a new-​patient exam and glasses. Was given a form to fill out and then waited 25 minutes with nobody even inquiring about me before I got up and left. Although they have my email address, there was no attempt to follow up. Dirty carpet and disorganized showroom. Will be finding another eye doctor.

Dr. Edmonds is a fantastic doctor. Her expertise is unparalleled. She listens. I have visited her for routine checks and an emergency– she has always been available and everything you’d want in a doctor. Heather D. really knows her stuff when it comes to selecting eyewear– she knows the products really really well– and has a talent for knowing what looks best for YOU. They treat you like a neighbor /​family in here.

Decided to skip the big downtown eye clinic and visit this small one-​doctor office in little Hillsdale. So glad I did. Dr. Edmonds is both personable and professional, and a really sweet lady. She did the most thorough eye exam I have ever had. When it came time to order the contacts, I was apprehensive about fit (based on my history of difficulty with getting the prescription correct) — all for nothing! These contacts fit great the first time, even with my complicated situation. So impressed, I am telling all my friends about her. Thank you!

Awful experience. The eye doctor was great, very knowledgeable and friendly. After the eye appointment they would not let me order my glasses, apparently one of the owners also does the accounting for the company and rarely processes the insurance. It took me calling several times a week and finally threatening to leave a bad review online just to get her to bill my insurance for the eye exam. So, I got my prescription and went elsewhere. Apparently this is a normal thing, I asked one of the employees and they said that they write down messages from clients and the owners never read it. Also, they take client files home, which made it so no one could send my prescription to me for a while. After 3 months of crap I was done.

Great experience. Very knowledgable

My husband and I have been going to Dr. Ann Edmonds at Hillsdale Eye Care since they opened. Dr. Edmonds and Heather Dudzik are WONDERFUL! We were sent here because they were providers on our vision insurance plan, and have been so happy with our experience. It’s a small shop so the service is personal and thorough. They have a great selection of frames and are willing to order anything that they don’t have.
Best anecdote — I wanted to wear contacts for my wedding but had been hesitant for a while because I have some contacts issues. Last minute I decided that I DID want to wear contacts. I called Heather and asked if there was any way I could get a fitting and buy a set. She said not to worry — she’d give me some free samples for the wedding and we could just leave it at that. Great! Unfortunately, I was running around doing a number of errands and forgot to pick up the samples. I freaked out. I called Heather and she said she could go to the shop and leave some outside in a little bag for me, and I could pick them up when I got around to it. I went and picked them up the night before the wedding. Crisis averted.
MUCH better than your local Lenscrafters.