Gentle Dental

If it were possible to give zero stars, I would. Jessica, the manager of this location, is incredibly unprofessional and does not have the management skills required to handle simple customer complaints. I requested records be sent to my new Dentist, (because I have already had several other issues with this location), 2 weeks ago. My new Dentist’s office called to tell me they were having issues getting the records. At no point during my initial request did Jessica or Gentle Dental communicate that they were going to take their time, up to 30 days. Naturally, any patient in need of their records would expect their dental office would send them right over or at least offer them to be prepared for patient pick up. When I complained to Jessica, she brushed off the complaint and did not apologize for utter lack of customer service and communication. I do not recommend this location.

Great dentist office! Very clean, modern technology, very little wait time and a very friendly staff. Highly recommend them!

I rarely write reviews but I had to make sure no one makes the mistake I did. I came here for a 2^nd opinion from a previous dentist who told me that I needed 10 fillings and a deep clean, and wanted my 1^st born to do it.

The reception team was nice and Diane, the hygienist was pleasant, then came Dr. Fuller. Arrogance and incompetence never mix, especially in a medical setting.
After a set of x-​rays, I sat in their run-​down chair as he told me my teeth look pretty good and if I use this magic Crest toothpaste (that I had already been using for 2 months) my pain/​sensitivity will eventually go away. After I mention the 1^st dentist’s findings, then he admits he «sees a few cavities, but no big deal»
After a couple more questions from me, and a couple more «maybe’s» from him, I told him I didn’t feel like he was confident in his recommendations, and he literally rolled his eyes walked out of the room, leaving Diane to validate my parking and walk me out.
Don’t make the mistake that I made of missing a day of work to take an appt here. There HAS to be better options on the Portland area

Horrible experience. First they botched my orthodonist job, loosening teeth and now require a permanent retainer to keep them from moving. Second, closed the office without notification during inclement weather leaving me to commute for 45 minutes and find that it was closed — no note, no notification and yet they texted me and voicemail me to be on time and confirm which I did. Finally, they do not help you with your health insurance to make sure you get the maximum deductible available. I can’t think of a worse dental experiences I’ve ever had. Don’t go there if you value your time, pocketbook and most importantly your teeth.

This place is amazing. All the ladies are very sweet and they try really hard to accommodate your schedule. I did have some billing issues, but when I called to get them straightened out they completely admitted a miss quote on pricing and took care of it for me! I will be returning :)

I get my teeth cleaned here by Stephanie, my hygienist, twice a year. She is thorough and professional with a calming personality and has always been very friendly, knowledgeable and quick but thorough. Gentle Dental always runs on time, provides friendly service and quality care. Jimmy

Worst experience ever. My mama went in to get dentures. Her first set ended up getting a fungus from not being cured properly. The second barely cut into a fresh banana. She has been dealing with this for four years now and has been in constant pain and can’t even eat a sandwich. Watching her suffer this much makes me furious. If I had the power to close this office I would. She is about to go into surgery next week for the fungus that has infected her nasal cavity up in Seattle. Save your self and find a better dentist than a cookie cutter place with rude unprofessional cruel workers.

Knock knock!
Me: Who’s there?
Root canal.
Me: F^ck off.
Nope. Deal with me. Now.
Me: damn, this thing is not going away and I’m a pussy when it comes to pain, so deal with it I did. I went and had a root canal.
The one cavity I’ve ever had turned into one of the worst things I’ve ever had in my mouth. I kinda freaked out during the procedure because they wanted to use a bite block. Once I promised to keep my mouth wide open and not bite the doctor, we proceeded sans bite block.
The procedure went quite well and I can’t wait to have another so I’m on a pure sugar diet and no longer brush my teeth.
About a week later I got my crown. Every girl should have a crown. My pearly choppers are fixed up and I feel good again.
Whether you need just a regular cleaning or some other dental procedure, you’ll find yourself in good and gentle hands here.
2015 — Review # 38

long time patient. dr. fuller and Eileen great! suppor staff very friendly and good also.

LOVE this office, so glad I found them. Perfect location downtown. Cassandra and the other receptionists are so welcoming and sweet. X-​rays, cleaning and procedures have been a breeze thanks to the warm and caring hygienests Eileen, Diane and Pua.
Dr. Fuller (a Godsend), has been so professional and gentle with me. He goes the extra mile to make sure the patient is informed, comfortable and that their dental needs are done properly. Since I’ve had some BAD dental experiences in the past, I’ve thanked him immensely for his care to detail and for making sure I’m never in any pain, espeically during my extensive fillings this past month. I always end up staying a few extra minutes to chat with everyone, they are great. Thanks guys!

I am very «dentist-​phobic,» having had a very bad experience with a dentist when I was a kid. I did not take good care of my teeth when I was young, and unfortunately inherited soft /​bad teeth from my Dad. I have a lot of fillings, a few crowns and had had a couple of root canals.
I’ve been to Gentle Dental downtown in the past had had pretty good experiences, but went back yesterday to have a broken filling (old) repaired. The dentist I saw was Madeline Scheidt, DDS. She was definitely the best dentist I’ve ever worked with; she was patient, gentle, quick, reassuring, and had a very light touch.
Having had so much dental work done in the past, and the bad experience I had as a kid, I always have a lot of anxiety when I need to see a dentist, but I was so impressed by Dr. Scheidt, I would not hesitate to go back to her in the future, and have actually scheduled some work I’ve been putting off.
If you need a dentist, especially if you are anxious about it, I HIGHLY recommend Madeline Scheidt!

Ok… Does anybody REALLY like going to the dentist?
I do and I’ll tell you why.
The people at this office are phenomenal. From the front staff to the back.
Why do i really like it here you ask?
RUVIN! The God of oral cleaning.
The man is absolutely a professional and makes the procedure informative and painless. He makes me want to take better care of my teeth.
So a shout out to this office… and Ruvin.
I highly recommend this particular establishment.

I get my teeth cleaned here by Stephanie three times a year. She lives up to the reputation of Gentle Dental. No more cleaning anxiety for me. Thank you!

Dr. Grant, the oral surgeon is AWESOME! So is her assistant. I swear I haven’t met a bad egg there yet! They definitely life up to their name — Gentle. I highly recommend them.

I’ve belonged to Gentle Dental for a couple of years, but today was the first time I’ve been to the one downtown. Usually, my cleanings involve many, MANY shots, a little whimpering, some flailing about, admittedly a little swearing from both parties. However, today was the smoothest, most pleasant *ACTUALLY FUN* cleaning I have ever had! It was a revelation that it doesn’t be excruciating. The only issue was that Reuben had me laughing so hard that I couldn’t stop smiling for the xrays. There was another hygienist or assistant in the booth with us for a while, and she was a hoot, too. Sadly, I recall names very poorly when I don’t have my glasses on (I need a face to recall the name, and everyone was a periwinkle colored blob). The dentist herself was excellent, knowledgeable and super friendly. In a sick twist, I’m actually looking forward to having my cavities filled in a couple of weeks.

Went to see Dr Fuller. Had an absolutely best experience, mostly to the humor and banter of Angela, his assistant. Her routine with comedy and making light of an unpleasant situation, her professional manner in going through things and asking me about nuances made me remember all the things I would think about while being on the chair, rather than after. A great team, Dr Fuller is lucky to have such a great assistant. Hope she becomes a dentist one day herself.

Dr. Fuller is a great dentist with excellent an chairside manner. He’s been at this since 1995. Low pressure. Honest. Gentle.
My hygienist, Eileen, is also great at her job. Always an enjoyable experience.
Convenient downtown location.

Do you know your dental hygienist’s name? When it’s time to make another cleaning appointment, you don’t care which hygienist you get, right? Neither did I, til I switched from a much bling-​ier dental practice to the cheaper services at Gentle Dental, where I met Reuben. He has a super calming presence, offers specific advice, does not shame me about my tartar, ever, and is very knowledgeable about all kinds of tooth-​related matters. While I don’t have enough dental problems to warrant the actual dentist’s knowing my name, Reuben always asks how school is going, pronounces my name correctly, and is up for talking about whatever. In today’s culture of interchangeable service providers, it is just nice to have one or two who don’t treat clients like they’re at the DMV.

I don’t like going to the dentist ever, so I’m always skeptical when going to a new dentist. After I moved to Portland, I had to find one, and since Gentle Dental is pretty mainstream, I went there.
It is by far the worst experience I’ve had with a dentist. The dentist they randomly assigned me to was pushy, seemed inexperienced and was adamant about me having work done. When I said I wanted a second opinion, he gave me grief. I went back a second time six months later for a cleaning, dreading it but I didn’t have time to find a different dentist, and the dentist acted the exact same way. He used OLD films to tell me my «cavities» had gotten worse and that I had to have work done ASAP or I would have to have a root canal.
I was furious, especially when the dental hygienist told me I couldn’t leave until I made appointments to have fillings put in. Wanting to get out of there as soon as possible, I made the appointments and later canceled them. I then immediately found a new dentist. But then, when I went to retrieve my x-​rays from Gentle Dental (they don’t have digital copies to send electronically to other dentists) they couldn’t find them and I was late arriving at my new dentist’s office. That’s not the first time they lost my dental information… they had incorrect dental records for me during my second visit that I had to take the time to correct.
I’m so incredibly relieved that I have a new dentist, who is nice and courteous and doesn’t pressure me into procedures that are not necessary at the time. Do yourself a favor and don’t visit this patient factory.

Friendly staff. Seemed pretty knowledgeable. Overcharged for a basic cleaning far beyond what was reasonable. So much so that my insurance contacted me saying that they charged beyond what they were willing to cover for a cleaning and I had to pay the difference. They also charged me an additional copay which was not supposed to be necessary and never refunded me.

Friendly staff, relaxed atmosphere, open at 7am for pre-​work visits.
I left my previous dentist because they charged me for a Monday morning appointment that I cancelled at noon on the Thursday before, citing that they weren’t open Fridays so I’d missed the 48 hour cutoff. Its not uncommon that I work 6 days in a week sometimes, so pardon me if I don’t have a lot of sympathy for inflexible policies doled out from the high ground of a 4 day a week operation. Gentle Dental has informed me that they are open 6 days a week and won’t charge for cancellation no matter how close they are to the appointment.
They would get 5 stars, but it is a Dentist Office after all. ..

Convenient location. One block from MAX, right across the street from bus.
The staff are nice and their service for films, general cleaning, checkups and fillings is quick and efficient.

Though the staff is nice and the place is fine for general check-​ups, DO NOT go if you have a bridge/​implant, etc. A hygenist broke my bridge while trying to grind off part of it (she said my very experienced and well-​educated former dentist messed up) which I had for ten years and it fell out a few days later. When I complained, instead of offering any help they tried to sell me an implant. Then charged me an office visit fee for coming in to complain!