Gentech Dentist

I’m done and looking for another dentist…
I choose this dentist when I first got on OHP, as they were the only ones taking it at the time. Talk about feeling like your a piece of shit for JUST getting insurance, thanks to our wonderful president… EVERY place I called before hand. ‘Oh we DON“T TAKE OHP, like I’m scum!’.
Like it’s my fault I can’t get insurance in ‘murica… and not all OHP people are ‘bad /​welfare recreants’… I just happen to be unemployed and a student.
So this place was nice and professional and wasn’t a problem… at least on the phone to me so I was happy!
My first visit there took 2 HOURS!!! They only had 1 OHP dentist who was running OVER AN HOUR BEHIND!.. They did check with me a few times saying there was complications on the person before me. But Really 1 dentist… Then I’m like cool, dentist comes in and is all shocked that I’m not some ragged dressed welfare person. She made me feel like I was abnormal for having good teeth and on OHP. like hello ACA! So after an hour I’m thinking cool at least I’ll get my teeth cleaned now. To find that I would have to COME BACK? for my cleaning? They can’t do it in the same visit like I was used to at a ‘real dentist/​when I had ‘real’ insurance’.So that was a shock. 2 months LATER! I go in for the actual cleaning, as that was the next time the had available, for OHP people…
My fiancé on the other hand, was in and out with in 2 weeks of his first appointment.
So go to go back this year and they have shoved all the OHP patience to a new place in the same building. Cause I’m now sub-​par. and the new place makes you feel that way… I had to wait while the receptionist were gabbing away in Spanish…
I understand having bilingual people working for you, but seriously!.. I felt like I left Beaverton USA and walked in Mexico while I was waiting… which made me feel like dirt, that I was in a ‘state run ‘dentist instead of a nice dentist, like I’m used to.
On the contrary to the treatment my fiancé gets when he’s there as he has ‘real’ insurance. Spanish only spoken when a call comes in. BUT then this last visit we were there, I asked to pay the WHOLE BILL… apparently that receptionist can’t hear, as I received an additional bill lat week wanting another $ 100 bucks from us… SO I get to call them today and bitch them out, then I’m back on the hunt for a dentist to treat me like a normal person and not a OHP scum…

I really don’t want to waste my time with this place!!! I have had similar experiences as other patients. I was a new patient to this office and when I called to schedule my first appointment it was 2 and a half months out!!! They called me the day of my appointment telling me that they had to reschedule my appointment after waiting over 2 months and taking off work! They schedule me another 2 weeks out. The day of my initial appointment I came into the office and they told me they called me again and left a message telling me the appointment was canceled AGAIN do to «some changes» within the office after taking off work again and wasting gas being that I have to drive 30 minutes to get there, I was very unhappy. About another month down the road I finally got my teeth xrays by some guy who did not seem to know what he was doing. It took an hour for him to take my xrays and then end up having me stand in the circle xray machine because his did not come out good enough?! After all that non-​sense they schedule an appointment for me to come back and get a cleaning and work done. AGAIN, the appointment was over a month out. The day of my cleaning and work to be done I received a call from the office telling me that the dentist called out sick. SERIOUSLY?! I scheduled another appointment, god only knows how many months out it was. To my surprise the day of my appointment I actually had my teeth cleaned but waited over 45 minutes for the dentist who never got to me. My appointment was at 10am and still wasn’t seen by 1130am. Finally, I left and gave up on this place. A few months had passed so I stupidly decided to try again to make an appointment. They had a next day opening which they scheduled me for. After again letting my job know I had an appointment. The next morning of the appointment I received a call from the receptionist telling me that the dentist was feeling sick bla bla bla and that she wasn’t coming in and if I wanted to reschedule but the only available appointment was a month out??? THIS PLACE IS A JOKE, A WASTE OF TIME, AND UNPROFESSIONAL. I don’t know how they are even in business. RIDICULOUS!!! SCREW THIS PLACE.

My most recent appoint at Gentech was on May 14^th. I had set up the appointment exactly one year before at my last cleaning. I went to find my hygienist a little nervous as she told me that I wouldn’t actually be getting an exam today. I was very upset. I had went to great lengths cancelling school and work for the day in order to attend what I thought would be an all in one appointment. I found out from the hygienist, a few months earlier my terrible dentist (Dr. Patel) had moved away to California and no one had bothered to even phone me before or let me know in some way. I still received the postcard in the mail saying I was having an exam on that date. I completely rearranged my life to get my dentistry stuff out of the way and then was told I have to get an actual exam at the dentist across the hallway. When I went to set up an appointment with the dentist across the way, they were booked up for 2 months. If Gentech had just let me know that the dentist that was covered by my insurance had left months earlier then I could have scheduled my appointment in advance with this new dentist.
Although my hygienist is a lovely nice person, I feel like she rushed a little through my cleaning and my teeth didn’t feel quite as clean as they did the year before when she cleaned them. I don’t blame her though, it seems Gentech gave her the unsavory job of telling all of Patel’s patients that they were no longer going to be getting their teeth done on the date of their appointment. I only hope the next dentist I get is better than Patel. She was horrible. I went back to her at one point last year because I was concerned about dark spots in my molars that were cavities she had missed. She told me that they weren’t cavities and sent me on my way. Then when I had my cleaning the hygienist noticed these cavities and seemed a bit disappointed. I blame Dr. Patel for not doing her job correctly when I brought up these dark spots in the grooves of my teeth.
Also, the complimentary toothbrushes they give you will probably not help you avoid decay very effectively and you should avoid using them. I used mine for a while and I think it may have helped in the progression of those cavities in the back due to the softness of the toothbrush and the fact it has flat bristles.

So, Gentech has forever lost my business. After repeated bad experiences, I decided to try one last time, and scheduled an orthodontic consult. As with every other appointment there, it takes FOREVER to get in. After waiting OVER A MONTH, I called to confirm the appointment time, only to discover that somehow my appointment had disappeared. This is the third time, in just over a year that somehow my appointment has done this. I went ahead and canceled my upcoming cleaning. I am so over this place. THANK GOD! I finally have better insurance and can go elsewhere.
I absolutely DO NOT recommend whatsoever!
And in regards to their attempt to «reach out to me» after my last review. I tried to respond, no follow up. Incredibly unprofessional company.

Extremely unhappy with my experience today. I went in for a routine exam. First I had to call three different places with extremely rude and impatient receptionists to find the single place that had an opening three days after my tooth had initially been broken. After finally talking slowly and loudly to the receptionist, I went in, only to find that there was no front door to the office. I had to circle the building twice to find it.
After I went in, Juan was very patient and polite, and made me feel a bit more comfortable. What followed was being lead in to a room with no doors and people walking by constantly, where Juan had to practically yell to be heard over everyone else. After that and the Xrays my dentist Karie Lee finally saw me, talked way too fast and over me constantly, interrupted any comments me or my wife had to say, completely ignored and tuned out anything she pretended to be listening to, tried to get me to pull WAY more teeth than was necessary, tried to throw pain pills at me even though I insisted I was in no pain, and was obviously just trying to get me out of there as fast as possible.
No privacy. Uncomfortable as hell. Rude receptionists. Rude dentists. This place is obviously just a tooth mill.

Friendly people who know what they’re doing! I’m a college student; while I was home in California I had my wisdom teeth out. Then I got back to Portland and realized that there was a chunk of one left! I went to this Gentech and they had me in, numb, and out in 30 minutes, and I didn’t feel a thing. I’ve been back for cleaning/​check up type work and they’ve been AWESOME. Very clean facilities and friendly, knowledgable staff.