Flightcar

Flight Car completely SUCKS. As stated multiple times by other reviewers, our reservation somehow got cancelled and we weren’t informed of it prior to our arrival in Portland. They blamed Kayak because that’s the site that brought us to them but it’s just not possible for Kayak to have cancelled our reservations when we didn’t book through their website. They were extremely rude on the phone when we called them and said they didn’t have any cars available. Also on a side note, they claim to be a rental service for people ages 18+ but they do charge extra for under 25 fee. At no time during the checkout process do they mention that. And lastly, whereas normally on their site you have the option to not get insurance because they have you covered to a certain extent already, if you’re under 25 you need to pay a higher insurance rate and it’s required. I had high hopes for their concept but they have completely failed to deliver. Please save yourself from the agony and go with a different rental service.

I don’t even know where to start… I would give this place 0 starts if Unilocal would let me.
Pros–
–Dylan was nice, very talkative.
–very good price
–would’ve gotten 100 miles free
–only $ 15 for 21 – 24 drivers
–near airport/​shuttle available
Cons–
So I booked my reservation online. It took FOREVER to find the place which made us about 30 minutes late. Its hidden inside a hotel. One of the workers saw me struggling and never offered any help. Once we finally arrive, we were told that they had to «up sell» the car we had reserved, but not worry, they had a better car waiting for us. HOWEVER, (they continued) that car had to be taken to the shop since the battery went dead. First of all, how is that possible!!! Thank God it broke down because I wouldn’t have wanted to rent that car. My bf, sister and I were patient as they continued to tell us that they would be taking us to ALAMO to get one of their cars. Apparently, they are «partners» and whatever ALAMO’S rate was, they would pay the difference if higher. Anyways, we felt relieved. We were dropped off and waited in line to speak to the person in charge. It’s my turn, so I proceed and start explaining the situation. Honestly, I didn’t explain things in detail thinking that they would already be aware of my situation. WRONG. They were more confused than I was. Long story short, we ended up not getting a car at all because ALAMOS price was beyond our budget and we had no idea how to contact flight car for a refund. I just didn’t trust it so we took the max to downtown and spend our last day in the city. We had originally planned to go hiking and exploring and its really disappointing to not have been able to do that and to spend our last day in Portland on a bad note…
We’re from Palm Springs, California and next time we’re in town, we’ll be sure to NEVER step foot into this business again.

I will never use Flightcar again. They oversold reservations for Labor Day weekend and we never received any notification prior. I used their App to «check In» when I arrived at the airport and it told us to take a taxi to their location a few miles away and someone there would pay for the taxi. When we arrived, office was closed so we paid for the taxi ourselves. After waiting for a taxi at the airport and then driving 10 minutes to their location, we’re told there is no car for us, but they will drive us back to the airport where we can wait for a shuttle to a Budget Rent-​a-​Car. We then had to pay for a second rental car reservation because FlightCar already had taken my money. I am told it will be refunded to me in 7 business days.
I understand the fact that sometimes rental companies overbook reservations, however the fact that we were never informed ahead of time and had to take a taxi to their office just to be told that they would take us back to the airport to wait again for a shuttle blows my mind. We took a long flight and we still had a two hour drive ahead of us and for the representative not to be able to even take us to the rental car facility itself was some of the worst customer service I’ve ever received.

This review is for the person looking to leave their car with Flight Car. I will start by saying, as I’m sure everyone is, I was SUPER skeptical about this. I’m selling my car soon though so I figured I’d give it a shot.
Pros:
— This location is on the way to the airport for me so it was easy to find.
— The check-​in process was super quick and painless. The guy even told me my car likely wouldn’t be rented (I have a manual.)
— The drop off took 5 minutes since the location is close to PDX.
— They have a one man operation at this Flight Car due to limited demand right now. Since my car wasn’t rented they didn’t clean in (which I didn’t care, I just wanted the free parking.) However they still sent me free car wash coupons!
Cons:
— The pickup process was cumbersome. You check in on your phone and they say 20 minutes. Then like 10 minutes later a dispatch person in San Francisco calls you to confirm you need a ride… so it took about 30 minutes for my ride to show up.
— My car batter was dead when I arrived and my car had not been rented. That was odd since the mileage was the exact same as before. However they jumped me right there and I was out super quick.
Overall I was very pleased with my experience. I will be overseas for two weeks and leaving my car again so we’ll see if this review is changed! Really great idea though and as long as people aren’t Jack Wagons and drive with respect of other’s vehicles this could be continue to be really amazing!

From the website it seemed that you’d be picked up in your rental car, and go. Nope, you wait for 30 minutes in my case to take a older Ford Expedition shuttle to the Holiday Inn, spend another 15 doing paperwork and getting the car. They marked the fuel level incorrectly as well as the mileage. They also recorded the wrong drop off time. Drop off took about 30 minutes until I hit the airport.
Only advantage here is no underage fee.

I made a reservation with Flightcar Portland, Oregon for a recent trip we took out there. I reserved through Flightcar because their daily rate was, by far, the best compared to other rentals I would be able to pick up at the airport (PDX). I was sent an email confirming my reservation the day I made it and was also sent a REMINDER email AND text on my day of travel, instructing me to call them for my pickup upon arrival at PDX. When I called the number, as directed, the gentleman on the other end politely informed me that I «should» have been notified that my driver license screening had failed, due to a traffic violation and that they could not rent me the car. My fiancé and I were now «stranded» at the airport at 11 at night. We had no recourse but to rent a car from another company onsite at an ASTRONOMICAL rate, since we did not have a prior reservation. Since we weren’t willing to pay $ 700 for a weeklong rental of an economy car, we then spent a good portion of the first day of our vacation searching out a more reasonably-​priced rental and battling traffic to return the original rental to the airport.
I still have YET to receive any correspondence from FlightCar informing me that my original reservation had been canceled. POOR customer service and communication. I will never use FlightCar again.