Fix Auto Sunset

I brought my car into Fix Auto to do a fender repair. I am extremely happy with how they handled my repair. Friendly service, excellent job repairing my car and they finished on time. I highly recommend Fix Auto! Kudo’s to Amy for taking such good care of me!

Unfortunately. last week was my SECOND visit to Fix Auto Sunset. These folks provide exceptional care and service from the moment you arrive: Their professionalism is unparalleled and their work impeccable. In my experience, the first question they asked, «is everyone okay,» nearly brought me to tears. They took time to care about the human part of an accident experience. After that they called to keep me updated on my car every step of the way. And the best part, when I picked up my car, you would have thought it was brand new. They even showed me how to use the touch-​up paint to repair any future nicks and scratches. I don’t use Unilocal often but I asked them where I could leave feedback. I hope you don’t need these services but if you do, at least you have a great place to go.

So last month on a Friday my friend Frank Tilghman calls and says I should stop into the Double Deuce. He goes on about the new bouncer James Dalton he hired to help clean the place up. Frank said the first round was on him. You guys know I’m not one to turn down a free drink.
I get off work and jump into my 1978 Pontiac Trans Am and head to the Deuce as we call it. The parking lot was full so I decide to park next door at the local auto parts store owned by Red Webster. I walk in and the place was packed. There were so many people on the dance floor I could hardly see Cody playing his guitar behind the fence in front of the stage. I wave to him but he doesn’t wave back cause he can’t see me due to being blind and all.
I walk up to the bar and notice Carrie is working. I sit down next to Denise, but I don’t make eye contact with her because she is Brad Wesley’s girl. I order a whisky. I’m just starting to enjoy my drink when I see this young lady with blond hair wearing a black dress stand up on a table and start dancing. I see the new guy James nod to Younger to get the girl off the table. Younger heads over and asks her to step down. As she is getting off the table some guy wearing a red Hawaiian shirt gets upset and pulls a knife on Younger. James immediately grabs the guy’s wrists and slams his head through the table. It was a thing of bliss. Like a Steven Segal movie. Frank gets a big smile on his face. He knows James is good. The place is completely silent. Then Cody says over the mic, «The name is Dalton.» Everyone in the place starts clapping and cheering.
I decide I’ve had enough excitement for the night. I head out to the Trans Am. As I walk up I notice a dent in the right quarter panel. I feel the anger overtake me. A guy walks up and says he hit the 78. I look over and see he’s driving a Dodge Challenger. There’s not I hate more than Mopar guys but I keep my cool. I get his insurance information and head home.
The next day I go to Fix Auto Sunset and meet with Amie. She is really helpful and understands how upset I am that someone him my beloved Trans Am. I knew my 78 would be in good hands. Over the next few weeks Amie would call with updates on how the repairs were going. She even had me come down and make sure I was satisfied with the progress they were making. Finally the day came that I was going to be reunited with my ol’ 78. When I arrived they had her all detailed, inside and out. Amie greeted me with a smile and showed me the finished product. I was very impressed. I couldn’t tell the car had ever been hit. I was as happier than a tornado in a trailer park!
If you ever need any bodywork done this is your place. And to Amie’s boss, she’s one of the best customer service representatives I’ve seen in a long time.

I had some body work done on my SUV here a few months ago, they are polite, prompt and stand by their work.
Well, yesterday my break sensors went off so I took it to my dealership and it turns out that Fix Auto had painted over the sensors by accident and shorted out the wires. I have two small kids and live 45 minutes away. Fix Auto paid the other shop to fix my car and provided me with a free rental car even though they could have fixed it at their own shop. So even though they made a mistake, they more than made up for it with their awesome customer service! I’m so happy I didn’t have to wake my kiddos from their nap for a 90 minute car ride just to swap rental cars. I would feel comfortable taking my car back here again.
Thanks Fix Auto!

Thank you for the great service! My front bumper had minor damage after I had gotten it caught on a high drive-​way curb when I was reversing. I didn’t expect it to be a big expense, but I was even more pleasantly surprised when they fixed it in less than 10 minutes with no charge! :)

I was pretty impressed with Fix Auto. A coworker backed into my car and took off some paint on the front bumper. While I was at it, I wanted to get some additional repairs done on some damage on the side of the car on a separate invoice. There was a slight mix-​up in communication and the side repairs didn’t get started until the front was nearly complete, but in the end the price came out almost exactly what was quoted (within $ 100) for both invoices, and the end result looked spectacular. My car was very clean and looked great. There was a screw in one of my tires when I drove away, but that was a quick, free fix as well.

Over the years, we have taken at least 6 repairs to this place, including one just this past week. We’ve had great service every time and I would say their management, front office, and estimators are great. Our cars are usually done in good time, and even earlier than they quote. My new 2015 vehicle was rear-​ended, and so Fix set out to replace and repaint the whole bumper piece. When it was all done, the plastic bumper was just a little duller than the metal body of the car. This is common (the car even came from Mazda that way), and even more common when they’re painting with colors that are new to the market. Also, my engineer husband spotted that the exhaust pipes were misaligned by millimeters. I took the car back and Fix made it right, with a new paint job (including free loaner car) and an adjustment to the pipes. I got my car back when promised (within 30 hours), clean outside and in. They’re also very dog-​friendly there! I’m VERY happy.

I had a good experience at Fix. I have a friend who works as an insurance adjuster and she recommended this place. The bill was less expensive than the estimate.

We took a truck which had an insurance claim and also wanted some additional body work done. We got two quotes and agreed to have the work completed. The body shop only completed the insurance claim and did not perform the additional work which they quoted saying they under estimated the amount. When we picked up the car only the insurance work was complete. I feel scammed and would never go back

The price jumped from their original estimate of $ 1400 to $ 1600 to a final price of $ 2028. I understand that estimates aren’t set in stone but these guys have to be making a killing. The only reason I went with them is because their original estimate was the best, but not by much. I work on all my own cars and know what things cost. These guys definitely take advantage of the estimate system we all have to deal with if we get into an accident. I will say their work looked good, so if you’re not paying for it yourself then I’m sure it’s fine. But if you are paying yourself, you’re better off using google to find a place with good reviews!