Fix Auto Collision

I took my car in on a Monday. It needed some work after a collision. Frequent calls as to status were never returned during the first week.
The following Monday, I called again. No return call. So the next day I went in. The adjuster saw me and disappeared, coming back with a production manager. He said that he had gone over the car and that all was necessary were wheels and tires.
I called every day for status update. Only a single returned call after a week.
Contacted insurance company and explained the situation. Immediately, they went into action. Still no call from Fix auto (Gresham). I called the insurance company and they advised me to take it to another body shop. I informed Fix Auto that I would be picking it up the next morning. I received a call back an hour later explaining that they would have it finished by Tuesday. Came in Tuesday, nothing had been done. This was now 3 ½ weeks.
Took car into a tire shop, they found damage to front bumper and left headlight assembly.
I have requested that my insurance company take Fix Auto off of their preferred list.
My experience is not unique.

Finished on time, on estimate. Good communication. What more can you ask for?