Five Star Cleaners

I had a dress with adhesive from a name tag that I thought was a goner. I’ve had similar issues in the past and other cleaners had told me it was pretty hopeless. Five Star cleaners was professional and didn’t make any promises, but they saved my dress. I checked in with them on the day it was supposed to be ready, and they said they needed to hold on to it because they wanted to work on it a little longer. They put in more effort than I would have ever expected and it completely paid off.
In the same load of cleaning I dropped off was a suit and white dress shirt that had some pretty serious blood stains on them. Five star saved both the suit and shirt and you can’t even tell they were stained.
In addition, the staff were extremely friendly and professional. I’ll be making Five Star my usual cleaners.

My cat was accidentally shut in the room with the futon overnight. Therefore. I had to have cat pee removed from a futon cover. People at Five Star were friendly and my futon cover was ready when they said it would be.
It looks clean. But… IT SMELLS HORRIBLE. Not like cat pee, but like that awful sickly sweet masking fragrance you sometimes smell in thrift stores. Except stronger. Think «zombie-​strength air freshener.» And with thrift stores, you get something for a couple of bucks and then take it home and wash it. You don’t pay $ 29 for something to get clean and then get a headache and nausea from being in the same room with it. I’ve had items dry cleaned before at many places and they haven’t ever come back smelling like that.

I absolutely adore these guys. Never disappointed with their work, clothes always come back in better shape (has not always been the case with many others I’ve been to that have crushed zippers, etc.), and they have a magical tailor/​alterations lady whose work is invisible (and very reasonable). Plus they have red vines for you to snack on when you’re there. Kinda weird to love a dry cleaner, but I do.

I have used several of the services offered at 5 star cleaners, including alterations and dry cleaning with stain removal. They have been truly fantastic every time. They have also gone completely out of their way when I was in a time crunch to help get my clothes back to me asap. I will not take my business any where else!

While the staff is friendly, my frustration is that they rarely disclose the stains or the rips in the material when they send it home with you and charge you. I travel 3 nights a week and I’m so frustrated with unpacking my clean, dry cleaned clothes only to find that they’re damaged and can’t be worn!

Dry clean /​laundry /​pressing is inconsistent, pickup/​delivery is inconsistent, customer service is subpar (very disorganized, confused, unprofessional).
We have about a dozen people at our business who use the pickup/​delivery service, all located within the same office. Several people will have items picked up on the same day, but only some of the items will be brought back. Recently, one of my co-​worked waited over two weeks for her garments to be returned (after called twice and being given different excuses they finally delivered her items… no apology, no discount). Then it happened again, all the other people got their garments back today, but she didn’t. She called, they have no idea where her stuff is at or why it wasn’t returned. They didn’t even have a record of her name/​address in the system… um, what??? This same person has also had to call 3 times to give them her credit card info. Then today, she was told that they don’t have her credit card on file and they have no idea why not (scary!)
Another employee had 2 small ladies blazers + 1 mini dress cleaned for $ 40.00 and they didn’t press the dress. She was charges for pressing, but the dress was wrinkled and the hemline was turned upwards in one area, very obviously not pressed (she showed us how bad it was).
I have dropped garments off to be cleaned and not had any problem, although I feel they are extremely overpriced for the mediocre service. But from reading the other Unilocal reviews from 2013 – 2014 it’s obvious there is a pattern of problems.

The only reason I’m giving this place two stars is because the people working here are very friendly. However, I’ve tried them out two or three times and have never been happy with the way any of my stuff turned out after being «cleaned».
I just picked up a not so cheap quilt I got from anthropologist and not only does it have lint on it (which wasn’t there before) it’s torn in 3 places and these holes were for sure not there for sure. They could have said something about the fabric being sensitive and offered to fix it but they said nothing. Nice little surprise when I got home…

Umm well no wonder they have a groupon. They way order charge. $ 57 for 2 sweaters and 2 light weight blazers. You have to be kidding me.
Well I went back to get my things because I was told they would be ready by Monday. I hand her my receipt and she says «oh, it will be ready at 5pm» Without looking to see if my things happen to be done. My response «oh I was just told Monday.» (It’s 10am and they’ve been open since 7am.)
Her response, «we are trained to tell you 5pm the day of». My reply «well you told me Monday, nothing about a time «her response «that’s what we’re trained to do»
Ok, how about you just look up my order and see if it’s done and kindly say «sorry about the confusing. We’ll have your stuff ready at 5pm. Have a great day! «
No, I get the same response twice, a shoulder shrug, and eyebrow lift.
Good customer service goes a long way in my opinion. So with the price and lack of compassion from the employee I will NEVER return here.

Good service, little bit pricey but they’ve never lost anything.

I’ve been using this location for 5+ years, but as of today that relationship is no longer. I take a short lab coat to be cleaned about every other week. The past few times they have put a «sorry, we couldn’t get this stain out» tag and give me back a dirty jacket. I go home, use a little bleach solution on the stain and miracle of all miracles the jacket is like new! Today they started charging me for a full lab coat $ 8.95 again, when in the past they had told me (without my prompting) that because it wasn’t a full length coat that they would not charge that price and would bill is as a usual launder and starch shirt. While they are convenient, I’m going to take my business somewhere else. Inconsistent pricing and the inability to remove simple water based stains from my short lab coats has proven they are not customer friendly nor experts in dry cleaning.

Don’t know why these numbnuts SAFETY PIN delicate garments to a paper hanger. If you complain that they ruined your expensive item by doing that, they will say
«Well you can request ‘No Pins.’»
Excuse me but how exactly are you to know that you would do such a dumb thing if you are new to this cleaners?! If you invest in your wardrobe, I would NOT recommend this place.
Hey, anybody out there have a GOOD drycleaner recommendation?

Fantastic service. Great deals

got out a horrible wine stain that was all over my husband’s sweater!!! we used the first time $ 10 off customer discount so it only ended up being $ 9 to clean — very nice man at counter — definitely recommend!

I found the staff very friendly but this is a dry cleaner and friendliness is not the service they are providing. I prefer attitude and good service over shoddy service and a smile– in fact I expect that at a dry cleaner. In short this place will take your job no matter if they understand what it is or not. I had to explain what I wanted done 3 times to 3 other people (a simple hem) and they still did the wrong job. Then when they took it back to fix it without even a warning they tried to charge me again. The second star is only because the woman at the front has head on her shoulders and is pleasant to deal with.

Nope. Never again. When I dropped off my clothes, the lady entered my requests into the computer didn’t get anything right. The lady in from of me in line, couldn’t get her dress back because they «misplaced it». They ask her to come back tomorrow so they could look for it. …yeah, no… I brought in a coupon found on the website for 50% off the first visit. It will however also be my last. In the end, I got 28% off, i think, if I did my math right, but because I needed one shirt and a pair of pants the next day and the rest without any time restrictions, she put in two separate orders, the smaller of the two, with the discount, the larger without any discount. Not only were my clothes not to my pressing requests, but they weren’t ready the next day as promised; or the following morning, or that evening. TWO DAYS AFTER THAT I get my shirts back. Therefore I was outside of my dress code for my office. I refuse to let a company who is service based, jeopardize my job performance. I cannot rely on their accountability, therefore they cant rely on my business. Never again. I’ll go to Abe’s or eco-​cleaners from now on. Eco-​cleaners, is open untill 7pm.

i regret having to write this update. while 5 star cleaners does a good job on my clothes, their service is BAD. my clothes are never, and i mean never ready when they say they will be. the lack on organization is astounding. employees don’t know where my clothes are, orders are taken wrong, the clothes presser isn’t on site today. i spoke to the owner about this. i told him that i love the way they clean my clothes, that i would like to continue to bring him my business and recommend him to my friends but that it’s going to be difficult to do this with the service being so unreliable. he was defensive and passive aggressive about it and kept trying to redirect the argument. it was pretty stupid.
i’m going to be looking for another cleaners that’s a little more professional.

I have used this place for both dry cleaning and alteration services and have been VERY happy with both. Their alteration services are cheaper than others in the neighborhood, and the staff is always very friendly. They also offer pick-​up/​drop-​off service for free when they pick-​up or deliver on Tuesdays or Thursdays.

I don’t know what the difference between dry cleaning and laundry but this place is friendly, dependable, and price is alright. 10% off for pre paying. Which I’d assume everyone does, because you’re going to pick up the clothes eventually.

This place does a great job and is next to my tailor so I can kill two birds with one stone. It is a little on the pricey side but everyone who works here is super nice. They do close a little early on the weekends so beware. The last time I went to drop something off I was getting something tailored next door and mentioned wishing I had come earlier. So my hero the tailor took my name, number and my dry cleaning, put it in a labeled bag and took it to Five Star for me the next day! It really is the simple nice things people do for you that can totally make your day!

A little high on the price side, but they can get any stain to go away and they are using enviro-​friendly cleaning agents. Two thumbs.