I had a big project to replace some windows in my second floor condo as I was putting it on the market. I called a few other window specialists and was actually turned down! I got Dean to give me a quote and he said he was up for the job. One window was apparently unusually large but a key feature in the view for the condo. Anyway I found him to be very friendly, knowledgeable, fair. The total charge was exactly what he quoted and I was able to pay with a credit card. In the end the condo sold!