DaBella Exteriors LLC

I called to set up an estimate and immediately got the heavy-​pressure sales vibe. The kind you experience from the folks trying to get you to buy a timeshare. This is just from the young gal on the phone setting up the appointment, mind you. She was friendly, but in an over-​the-​top scripted kind of way; seemed disingenuous and like she was trying too hard.
Another reviewer mentioned this, and I can validate that I was asked what my wife’s name is and whether or not she could be at the 60 – 90 minute appointment. I said «yes» knowing darn well she would not be there. At the end of the call she stressed that my wife and I would be entered into a drawing to win something, but only if BOTH of us were at the appointment.
Oh dear god, I just needed someone to show up with a tape measure and notepad! It should have taken 15 – 20 minutes tops.
After reading similar reviews here, I called back and cancelled my appointment. Even then, it was all, «Are you sure there aren’t other projects we could help you with? Can we provide you with a free estimate on something else?» Good grief! Gonna use another business who will send a craftsman to my house and not a salesman. One of my biggest pet peeves!

pushy sales people, not rude but persistent and pushy which I don’t care for. Not sure about work quality as we never got that far. They still keep calling, the latest call just came in at 8:05 pm which is what spurred me to write this review.

Info on their website: «Some roofing companies in Portland or Beaverton, Oregon, will automatically urge you to purchase an entirely new roof. But at DaBella Exteriors, we’ll only make a recommendation after a thorough inspection and assessment of your roof’s condition.
…
If we believe the integrity of your home’s roof can be restored by making minor repairs, we’ll tell you. And we’ll provide you with a list of suggested roof repairs and the estimated cost of making them.»
When they called me to make an appointment and I mentioned about wanting to see if it could just be repaired, the rep said they don’t do that and only specialize in full replacement.
The reps that came to do the inspection wanted to go straight into the house to talk to us for 60 – 90 minutes without even having conducted a roof inspection /​measurement. Also the roof pitch was «too steep» for them to get up on. How will they know what needs to be done with it without even looking? They don’t seem to be what their website says.

Mariah from DaBella was very helpful and knowledgable about not only DaBella Windows but other contractor grade Windows as well. She really took her time to go over the features of their window products and also compromised with pricing and financing options. In the future I will definitely recommend DaBella to friends and family members looking to upgrade their home.

The work was done in a timely and professional manner. Everything we were told would happen did and our roof will not only enhance the value of our house but adds to its aesthetics. We would recommend this team to anyone looking to have this done. Thank you very much!

I would strongly reconsider going elsewhere for roofing. I’m not sure of their quality of work, but their customer service is just outright bologna. I called looking for a quote for a roof. Instead I got an extremely pushy salesman telling me the whole back story of the company. If I cared about how the company started I would have asked or looked it up myself. The fact that they would not let me make an appointment with out my significant other being at the home was also very irritating. Our schedules don’t cross a lot, and I was in a hurry to get a roof on so time was of much importance. Not only was the salesman at my house for 2 and a half hours, he poked and prodded about who else I’ve gotten quotes from and demanded that I tell him. This salesman made me so uncomfortable that I had to basically tell him to leave. And on top everything else their quote was ridiculous! They quoted twice as much as other people had quoted me. The fact that my last house had a much bigger roof and was 4k less than what dabella had quoted just didn’t sit well with me at all. And then to have them call me a week later to give me a quote for 10k is just nonsense. I know they may say customer service is very important, but I feel that’s just a load of crap because I’ve never experienced such bad customer service in my life.

Brady Beach, a sales representative, is a
cheerful, knowledgeable, and organized
person who gave a thorough presentation on
DaBella services and a detailed cost estimate.
He was patient with my questions. He is a
great sales person. I gave him a «****» rating only
because his persistence to make the sale
became trite after my wife and I made the
decision to wait one to two years before
pursuing our re-​roofing plans. But, perhaps
that’s what makes him a good sales person.

Thank you Joe and Jacob for your professional estimate of a less than normal roofing job. We are looking forward to working with your company in the near future. That was the fastest least painful contract signing we have ever encountered.

Add me into the extremely dissatisfied group. DaBella came up via another review site with all four and five stars. (I really need to remember that site screens/​removes reviews even worse then Unilocal has ever been accused of doing.)
I just recently purchased a small apartment complex that consists of three buildings that need roofs. One needs it badly!
First contact was via email with a sales person who insisted that I call in just to make an appointment. I work in a location that seems to block all wireless signals of all types, and as a contractor I’m not allowed to use the government owned phones — especially for personal business. I replied back to the email telling them I have no phone access, and listed out exactly what options I was looking for — this ain’t my first roof after all. His reply was «we need to go over the options with you on the phone as there are a lot of them.»
Fast forward about a week, I get to a place where I can call in. Different sales person this time who asks «Do you own the home? Are you married? Is she an owner of the home? OK, we need you and your wife to both be there for the quote.» My reply; «This is an apartment complex. My wife does not need, nor want to be involved with quoting the roof. All she cares about is the final dollar amount so she can balance the financials.» His reply «We need your wife to be there.» Me: «OK, I’ll be going with one of your competitors then.»
I’m sure they just do a perfectly wonderful job. But their sales people need to be flexible to the customer’s wishes and circumstances. Four other companies have come out to give me a quote on this monster of a project, all of them were setup via email, one of them (if they do a good job on the main roof,) will likely get to do the other two roofs also. Not a single one demanded (or even asked) that my wife be present. Two of them did the quotes without me even being present!
Which is too bad, I’ve seen enough that it looks like they do a good job. I just will not put up with pushy sales people at all.
*edit* An update, I have now been called TWICE more by Sales People at DaBella trying to sell me a roof. This is even after the representative of the company replied below and pointed out that they wouldn’t be able to work on my property anyways.

Jimmy M. Came by my house to give me the rundown of their window products for my upstairs. He was informative, easy to talk to, low pressure and effective. Totes appreciate that kind of sales pitch.

Same experience as many others. First door to door guy approached us while outside. Told us they have «all different kinds of roofing materials, including metal.» We agreed to the 45 – 60 minute estimate appointment the next night. After two hours of awkwardness, the salesmen finally left. They could not take no for an answer. We told them ahead of time, we want metal. An hour in, reminded them, to find out they don’t offer it. Allowing them to finish the timeshare like presentation, they decided to insult us when we said we need to talk about a $ 17 – 20,000 investment. They asked if we discuss where to buy gas and what kind of toilet paper we buy too? Seriously? Are they really trying to bully my husband into making this decision? Then after 8:00 pm, they sat outside in the car, seemingly baffled by our decline to their «bid» and couldn’t understand why we didn’t sign today.
Next purchase is a no soliciting sign, not a roof, because of these guys.

I will never let these people touch my house, the way there door to door salesmen behave is not only appalling it is flat out rude and confrontational. They have come by my house twice now in almost a month, and each time I have politely told them I was not interested in there services, instead of the sales people saying thank you have a nice day they start probing me with questions. If someone tells you that they aren’t interested maybe it is time to leave and not argue with them about why, and then insult the person even after that person has gotten to the point where they are yelling to get off of there property. These people are assholes and will never be welcome on my property.

I obtained a roof estimate from DaBella a couple of years ago and declined it’s bid.
Since then I have received countless calls, letters, knocks on my door and flyers hung on my house pleading my business. It is constant!
I have requested repeatedly DaBella stop contacting me because there is no possibility I would ever do business with this company.
A few weeks ago I warned that another contact from them will result in my filing a complaint.
Yesterday I found a large 17“x7″ bright flyer hanging on my front door. What better way to alert potential burglars I was not home!
How do I get this company to stop harassing me?
PS: I just signed a bid to have my roof completed next week so this should stop DaBella from harassing me! I hope.

Our new roof is as fantastic as described by our sales person. The home is much easier to cool overall and the look is great. Our only thing keeping things from «5-​star» status was some miscommunication between the work crew and home-​base on our solar fan installation & some clean-​up that needed to happen post-​project. These were by no means major issues and DaBella’s team was very responsive in solving them very quickly for us.
We would have no reservation recommending their services.

Been an amazing process, I love the beauty, comfort and added value to my home I’m refinancing my house and the appraisal went great. He said the bay window I got help raise the value greatly,
The service that I’ve received from DaBella has been top notch service, I’m hoping that by end of summer I will be able to get the roof replaced!
Ron Stewart has stopping in on a few occasions just to make sure all is good!
One disappointing fact was I had to hire another contracter to install stone work on my fireplace, due to the fact that Dabella does not do that type of work!
But I understand they only want to do top notch work

Very pushy sales people that won’t take no for an answer. They have come to my door multiple times in the last few months and I have to keep telling them «NO, I am not interested!» Avoid this company, there are plenty of other contractors that don’t use pushy sales tactics and do quality work.

Throughout the process all employees and workers were very courteous and professional. The new roof looks fantastic and we are very happy with the price, warranty, and super customer service. Our salesman went above and beyond to keep us happy when unexpected difficulties arose with the state of our old roof.
We have recommended DaBella in the past to friends and would confidently do so again.

Wow my roof turned out great. Love the new look of the shingle the representative helped me pick out. I was nervous because it was a more expensive shingle but the end results Was far more than I could ever expect. Every thing went smooth. Thanks for a job well done.

I truly enjoyed my experience with this company. From the start everyone was so professional from the person on the phone to the representative who came to my home all the way up the the day my project was completed.
Feeling blessed that my little home had a facelift.
The concept of a family owned company really spoke to me.

Dear Pent… errr…Yelp…
I never thought I would ever be the one writing to you about this kind of experience, but here I am.
I was poring over a magazine, you know, for the articles, when I saw the ad for DaBella Baths. Now, my bathroom sees plenty of solo action, but I was thinking that it might be nice to update it a little, just in case. So I made the call.
I’ll tell you the truth… I was nervous. The scheduler managed to calm me down and then she asked me if it was my first time. I had to admit that it was. From that point forward, she took extra care with me, went slowly and walked me through the entire process. We set up a time for their representative to come over to the house and that was that. I barely had time to be embarrassed or self-​conscious.
The rep arrived even earlier than expected (just a few minutes) and we got right to it. In all seriousness, Sherie was exceptionally professional. We went right to the bathroom and I showed her what I wanted to take out and what I wanted to have in its place. She didn’t bat an eye at my grandiose plans and went right to work on making it happen.
She walked me through her presentation, which gave me a really thorough overview of my options and the associated costs. They use really high quality materials and, brother, let me tell you, I do appreciate some quality. The pricing, while not cheap, was actually really reasonable, when it was all said and done, and their includes (cleaning out any dry rot and taking it down to the studs) came at no additional cost. I have no idea what lurks behind my old fiberglass shower, and I’m not sure that I want to. Whatever is back there, they’ll handle it.
We finally put together a package that got me damn near everything I wanted and then to the hard part — the financing and attendant negotiations. I was pleasantly surprised by how relatively painless it turned out to be. Didn’t break the bank and even left me with some cash in my pocket.
I’m actually looking forward to getting this work done so I can turn my little solo shack into a party palace!
All levity aside, these guys, and Sherie especially, took really good care of me and made what could have been a difficult process really easy. I would make a joke about the happy ending, but that would be crass… I won’t stoop to such low-​brow shenanigans…