Courtesy Auto/Care Services

Extending a big thanks to Jeff and crew of Courtesy Auto Center. My clutch was failing and I knew I couldn’t make it home. I pulled in just before 5 pm, and Jeff gave an initial assessment based on my observations. He was nice enough to pass a little time with me while I waited for someone to pick me up. I authorized a diagnosis and, by 9 am the next morning, Jeff called me with the full diagnosis and estimate of repair. Because he knew that I do some of my own mechanic work and that my father is a mechanic, Jeff recommended that I relay the diagnosis and estimate to my dad for a second opinion. Jeff’s transparency and courtesy made me feel completely comfortable with giving him the green light on the repairs. By 4 pm that day, my truck was done … and the total cost was less than estimated!
I am grateful for Jeff’s customer service, his consideration to me in getting a second opinion, and the Center’s quick and affordable auto care. Thanks guys!

Have been taking our cars here to get snow tires changed and also minor repair and maintenance work for the last 2 years. On more than one occasion minor issues have been fixed with no charge, and in one instance they saved me a couple of hundred dollars on a maintenance issue with a used truck by asking me to check with the dealer on a warranty issue. Can’t speak to the negative reviews, just mine and my wife’s experience.

Bait and switch specialists. Stay away form that shop at all cost. They do not deserve the «courtesy» in their name. If by chance they give you an estimate and THEN discover that you car license plate is from out of state, they will more than double the original estimate, triple bill you for coolant, lie to you about valve covers being broken and leaking oil and the need to change «all your hoses», heater control valves and then some… When you make it clear that you won’t let them rip you off, they’ll give you an ultimatum ORDERING you to tow your car away. But before you have a chance to turn around, they will have your engine pulled apart, and «gracefully» place all the engine parts loose in your vehicle, smearing engine grease over the dashboard, the seats, the carpets. A nightmare ! Stay away…

This place is shady. I took my car there because I had broken down next door. They looked and indicated that it was going to take over a grand to fix and there was no guarantee it would solve the problem. When I mentioned I was taking it to my mechanic they started asking questions about who my mechanic was and acting weird. Picked it up and surprisingly was hit with a four hundred dollar bill for changing spark plugs and them trying to assess the issue twice the expected amount. Paid the bill, took it to my mechanic who fixed the entire issue for less than two hundred. I almost got taken for a grand! Stay away from this place.

Thanks to a friends recommendation several years ago I have been taking my vehicles to Courtesy since then. There have been a few ups and downs but hands down I will keep going back. Chris is always helpful and honest. I never feel talked down to or treated like I’m «just some dumb blonde». He’s never pushy and lets me know if I can wait a little while longer for repairs or if they are needed immediately for the sake of my safety. I feel genuinely cared for and trust these guys!

Big props to Chris and Jeff. Long story short, I took my car to a dealer and got told I needed to spend 5 – 6 thousand dollars to rebuild the engine. I bring it to Courtesy, they run some diagnostics (that turns out the dealer didn’t do) and say the car does not have the problem that Honda said it did. Replace a sensor and the car is good to go. I’m done with dealers from here on out! Thank you so much, you saved me!

I have had 2 vehicles worked on here. Both had to go back in to have the same work done again. Both had faulty parts go out within a year. One of them within two months. They always blame it on the supplier, but don’t change suppliers. They also tried to blame another shop for something they didn’t even touch. They laughed off our inconvenience both times and refused to pay to have them towed back to their shop to have the repairs made again. They also refused to pay for a rental car while they fixed there mistake. I would never go back and am going to make sure none of my contacts ever do either.

Incorrectly reported the mileage on my car when I got an oil change. Vehicle only had 65,000 miles on it, they reported 111,000. Now it’s on my Carfax and they claim there is nothing they can do about it. Beware of these guys and double check the mileage they put on your work order

I originally took my car to another place in Portland, a well known place that has good ratings. They did a thorough inspection, and some minor maintenance, but one of the things they said I needed was brake work, specifically new pads, rotors and calipers. They quoted my $ 875 for the work. Well, Ive done work on my brakes myself, and know that parts range about $ 250-​$ 300, so they were going to charge me $ 500++ for a couple hours labor?
I live down the street from Courtesy and spoke to Chris on the phone and asked for a quote. He said he was surprised the calipers needed to be replace, asked me to bring it in so he could look. I brought it in the next morning.
They were very nice and after looking at it, said calipers were fine, but I did need new pads and rotors, quoted me $ 380. I agreed, and Chris gave me a ride home, and when work was done, came back to get me.
They were super friendly, professional, and saved me $ 500. Courtesy Auto has a new customer!

I’ve been coming to Courtesy Auto Care for over three years and have been pleased with their service, follow up and reminders. I will take my two vehicles here before any dealership. I always recieve phone calls if something out of the ordinary comes up and have never been surprised when picking up.

Took my car in for a 20 dollar oil change and ended up paying another 430 dollars. I was called and told my car was ready to be picked up. It barely would run and I thought I would have to have it towed home. They said they wanted to diagnos it again I said no way in hell, why did you call me and tell me it was ready to go. I ended up taking it to another service place to have it repaired after I paid another $ 185 to fix what they (Coutesy Auto) screwed up. I was told the problem was caused by something Courtesy did. I called back Courtest Auto to see if they would help out with the added cost and got the «its not their problem » I won’t go into more detail because they is more to the story, but I would advise people to avoid this place.