Community Compounding Pharmacy

I used to live in Everett and was a customer at the same Walgreens Pharmacy for nearly 5 years. My pharmacist and I cried when I moved. Since my experience with Walgreens had always been so positive, I naturally looked for a new one near my new home. Sadly… I had NO IDEA. I just assumed they were all alike, with the same type of people. Then I went to the Hazel Dell Pharmacy on 99. I felt they HATED working. They HATED customers. They HATED ME!

Their turn around time (if they fill your order at all) is long. Over a week.
When they fill your scrip, you have to call and talk to them in person before they will send it out. Maybe this is normal, I don’t know. But for me, means leaving work in the middle of the day to find privacy and reception so that the pharmacist can «explain» to me everything that my doctor already told me.
One time, I didn’t have any more refills, so they simply didn’t fill the request I called in. Didn’t call me. Didn’t call the doctor. Just closed the file like «welp I guess we’re done here». That was awesome. That meant three days out of work for me.
Twice now my doctor has called in a prescription, then I wait and wait — nothing. Call the pharmacy and they say they «never heard anything». Call my doc back — «nope, we sent it. Guess we’ll send it again?» Wait a day or so, call the pharmacy — still nothing. I tell them it’s really important, can they please go look? No, I’ll wait on hold. Only then can they somehow find it. REALLY?! Maybe you guys are new to this whole medicine game but sometimes it’s literally a matter of life or death. Just go check your fax machine.
One time I had to actually beg them in tears to fill my prescription. I explained what it meant: vacations cancelled, sick days at work. And today, here I am once again — it’s been a week without meds, I’m going to be on the floor for about another week after this. All because they didn’t refill my prescription when I called it in.
I’ve worked with my doctor to tweak the way the refills are called in. I’ve asked the pharmacist if there’s anything I can change about the way I place the order. Nothing works.
I have to go to a compounding pharmacy because of unusual dosage, but there’s got to be a better one than this.
Please, if you have a serious disease, go somewhere else. This place will fight you every step of the way.

My dog has her pills compounded here and I’m in love! Our old compounding pharmacy in Eugene was lovely, but very slow. This pharmacy is cheaper, faster, and way more efficient. I make one call – leave a voicemail with the prescription number, and LITERALLY THE NEXT DAY it shows up in my mailbox. I’m so, so impressed.
Once their shipment took a few days, so I called to check on its status because my dog was totally out of pills. They said they shipped them but would overnighted me new pills so my dog wouldn’t die. They didn’t charge me – just said that if the original shipment ever showed up to let them know so they could bill me. Surprisingly one month later a completely battered package showed up with a postmark showing they did indeed ship it on time but that it must have been lost in the mail. I called them to bill me and they took care of it.
Anyway, I love this place. Love that I never have to go into this place. And love how inexpensive, efficient, and customer oriented they are.

Poor customer service. I was waiting in line at pharmacy and Pharmacist walked away without a word then walked right past me and answered the phone. Did not say a thing to me. I told him when he finally helped me that it was rude he said «whatever».

Simply unreliable and if you can’t rely on a pharmacy for life-​saving medications why would you even use them? I changed my prescriptions to this pharmacy as they’re the closest to my home. I called first to setup my account and ensure it would be a smooth transition as I’d seen mixed reviews. Everything seemed fine and they had my info on file. My doctor files my prescription with them and I hear nothing about the order. Days go by and I call to confirm the received it, which they have, but was sent to a different branch as they could not fill it at this location. I was assured it was received and would be coming along. Five days go by, I contact them again and they have no clue, direct me to contact the branch pharmacy where my prescription was sent to directly. I call them and find that they can’t fulfill my prescription, my phone number was not included in my file from the other branch so they had no way to contact me and they’ve been unable to contact this location for the past three days to alert me. I have to order my prescription Fedex overnight from my old pharmacy just to get it in time. Never again.

Holy helpful, Batman. I have a very sick kitten and his pain meds are astronomical at the vet ($ 20/​day). I heard about this pharmacy from the folks at Meat for Cats and Dogs and decided to call and check out my options. Not only was Ron, who I believe is the owner, super kind and patient with all of my questions, he also had the prescription ready less than an hour after my vet phoned it in. He gave me great directions to the shop, and instructions about administering the meds that my vet hadn’t even shared with me. Finally, I was able to purchase 2 MONTHS of medicine for the same price as 3 days worth from the vet. I couldn’t be happier and Marty McFly is feeling much better. Thank you, Ron!

I am a local family physician, and have always had great customer service. The pharmacists are quite helpful to confer with, and my patients have never complained about the quality of the medications shipped to their doorstep.

Got my meds for our ferrets here. They had a special going on so my vet opted to call them in here. Great fast service and when the first flavor didn’t suit out little guys, They happily replaced the meds with a different flavor. Had to make a couple calls on that, to which they were very accommodating and returned my call promptly. Will likely be back again. Thanks!

They tell my naturopath they have a two day turnaround, tell me they have a three day turnaround, and yet my last three refills have been ready for pick up between 5 and 7 days. When it comes to medication, I need more reliably than they can provide, and have moved on to another compounder.

This pharmacy is not a good one. I have been using them for my compounded medications for over a year and have to say that the staff while friendly, don’t do a good job for their customers. They have lost several of my refill orders leaving me without my medication for many days. It takes them over a week to fill a prescription. When I talked to one of the pharmacists about the long time frame she was rude, telling me that it takes time to make the drugs. Fine, then let me call in a refill sooner than one week before it is due. I have used other compounding pharmacies and never has it taken over a week to get a prescription filled. They hardly ever have enough staff to answer the phone so you have to leave your refill on the answering machine. Most of the time when I do that my refill gets lost. I’m moving to another pharmacy and see if I can actually get my drugs this time.

My Camas, WA naturopathic Dr. recommends this CP to fill the prescriptions she writes for me. They have always been very professional, pleasant, accurate, and responsive when mailing my new prescriptions and/​or refills. Their prices are fair for the custom work they perform and they have been willing to work with me when my insurance is being challenging :)

This is the closest store to my work. I find this store to have very lazy employees and I find the reason why is the store direstor is slow and very lazy. I would prefer to drive farther. The store is never staffed properly the checkers are always grumpy and the store director is always just walking around in a daze. I would prefer to go into Oregon City where they seem to like their jobs and always are freindly! What a shame in this day and age we as customers have other choices to shop it would be a smart idea to make us ALL happy.

Quick Delivery and good customer service over phone.
I would give 4 – 5 stars had there been directions with the prescription.
I didn’t receive directions (via mail) with prescription, and that was important with this prescription.
I will use them again, but I will make sure to get all directions.

they use the best ingredients. Takes a little while to get products because they make everything, very busy, and first come first serve.

I am a naturopathic physician and have used this pharmacy to fill orders for patients. It is a compounding pharmacy so there is always a short turnover time for them to fill an order, but I have always been very pleased with their service.

Fast, friendly, and accurate. I’ve been using them for about a year now. They ship for free and have the best rates of anyone in the country for my medication. I just wish they were closer to North Portland because it does take a couple of days in the mail to get here. L B. mentions that she was in «hormonal crisis» in her review. It definitely looks like she was when she wrote her review.

I tried this compounding pharmacy because I was in hormonal crisis and needed my prescription right away. I figured local must be faster than University Compounding Pharmacy in California I’d been using, because I could pick it up rather than having it shipped. But when I hadn’t heard from them for verification for several hours after I knew the prescription had been faxed over, I called to give them my info (this was on a Thursday). They took all my info and then went to see if they’d received the fax; it took quite awhile but she finally came back and said they had it and that it would take 48 hours to fill. I explained that I was in crisis and had chosen them hoping to get the scrip faster and was really disappointed that I’d have to wait that long – oh, and they didn’t bother to mention that it would really be 96 hours since the 48^th hour falls on a weekend (fortunately I knew they were closed on weekend and pieced it together myself). There was no offer to expedite, but I figured I could hold it together until Monday. She said they’d call when it was ready so I could pick it up. Monday came and went with no call. Late Tuesday morning I still hadn’t heard from them so I called. After waiting on hold for 20 minutes (no kidding), they finally told me with no apology whatsoever that it was in the que for today and I could pick it up any time after 2pm. (As an aside, which is not really their problem, if you’re not familiar with that area, it’s kind of a pain to find too.) Anyway, when I finally found my way there, there was some confusion over where my prescription was; a lab person asked if it was two creams and I said no, two gels, to which she responded she’d made it earlier. They finally found it and I was handed two bags of syringes. I asked where the Topi-​click was. She wanted to know if I’d requested that; I told her it was part of the prescription. Another lady came over and explained that they didn’t have topi-​click, that the click pen they DO have isn’t very accurate, and that my doc has given permission in the past to substitute the syringes. This would have been good info to have last Thursday when I could have declined using them, but now I’m so desperate to get my scrips I took their word for it and settled for the syringes. When I mentioned that having to wait so long didn’t help, she said matter-​of-​factly ‘it takes 48 hours’ and I said the prescription was sent over last Thursday, at which point she said ‘we’re not open on weekends’ and I pointed out that at latest then it should have been ready YESTERDAY. Then she said I should have told them I was in crisis. I explained that I HAD made that quite clear, and she pulled the original paperwork and the person I’d talked to on the phone had added NO notes so she obviously didn’t care that I was desperate – probably she is lucky enough not to have a hormone imbalance herself. But then I got home with these hard won treasures, only to discover that the GELS my doc had ordered were filled as CREAMS. Despite my referring to them repeatedly as gels, no-​one said a word about the substitution. Maybe the creams are just as good as gels but that’s not the point. The point is that these people are not concerned about filling prescriptions AS WRITTEN, or conferring with client before making substitutions, and certainly not about being timely when someone is suffering. Perhaps the end product is perfect quality (I have no way of knowing for sure and haven’t used it yet), but for me it’s not worth the ridiculous amount of hassle it took to get it. I’m going back to University Compounding Pharmacy in California – it’s faster even with the shipping, and they send what the doc orders.
Update: I still order out of state, but I’ve since started using
. My amazing hormone doc checked them out so I feel confident in their quality, and best of all they are super fast and WAY cheaper than the others I’ve tried. One prescription that used to cost around $ 100 is now $ 24 for 3 times as much! They typically turn it around in a day or two (although they ask you to give them 72 hours), and you have a variety of shipping choices. Even when I use overnight I come out WAY ahead.