Chocolate Craft Studio

I ordered several sets of the gel paste in hopes that I could switch over to a more natural solution when making my French macarons and was so excited when the package came. I tried to use it as I usually use a strong gel paste and unfortunately it did not work for my purposes. Mind you, I make large volumes (300 or so a week) so it isn’t exactly my first rodeo. I even tried it 2x just to make sure. I figured that I would call customer service to see if it was possible to do an exchange for their powdered version, however instead I got allot of excuses and a simple «no we will not refund you or do an exchange.»
Why? Because there was «nothing wrong with it», and they do not have «customer satisfaction» even if it states the following on their website: «If you are unsatisfied for any reason, including damaged products, please call customer service. Products can be returned in their original packaging within 5 days of receipt of merchandise and we will gladly refund the cost.»
How sad. I really wanted to like this little company.

My daughter and I stopped in on the Saturday before Easter and made a wonderful hollow chocolate egg with a diorama inside. Peggy was absolutely wonderful to work with. She guided my daughter through the whole process, offering many options and ideas. My daughter was so pleased with the final result that it was our table centerpiece for Easter dinner. We had so much fun that we decided to schedule a birthday party and have been back to brainstorm with Peggy about themes.